From: [redacted] Sent: Friday, January 05, 2018 1:22 PM To: [redacted] Subject: Re: Complaint ID: [redacted] Prospect Flooring came back today and fixed the installation. We are satisfied with the results so the issue is resolved. Thanks. [redacted]
From: [redacted] Sent: Friday, December 15, 2017 11:50 AM To: [redacted] Subject: Complaint ID: [redacted] My husband, [redacted], filed this complaint this morning. I went to discuss the situation with Anita a little while ago and...
explained that it is an issue of the floor's warranty being compromised if the installation was not done correctly. I also spoke to someone directly from the manufacturer who confirmed this, and said the floor could carefully be deconstructed as not to break the tiles and reinstalled properly. I shared this information with Anita also, and although she was not happy about it, she said her son would come out after the holidays to attempt to fix it. I also provided her with the number of the technician I spoke to at [redacted], the floor manufacturer. I will not, however, consider the complaint completely resolved until the work is done according to the manufacturer's recommendation. Please keep the case open. thank you.
From: [redacted] Sent: Friday, January 05, 2018 1:22 PM To: [redacted] Subject: Re: Complaint ID: [redacted] Prospect Flooring came back today and fixed the installation. We are satisfied with the results so the issue is resolved. Thanks. [redacted]
From: [redacted] Sent: Friday, December 15, 2017 11:50 AM To: [redacted] Subject: Complaint ID: [redacted] My husband, [redacted], filed this complaint this morning. I went to discuss the situation with Anita a little while ago and...
explained that it is an issue of the floor's warranty being compromised if the installation was not done correctly. I also spoke to someone directly from the manufacturer who confirmed this, and said the floor could carefully be deconstructed as not to break the tiles and reinstalled properly. I shared this information with Anita also, and although she was not happy about it, she said her son would come out after the holidays to attempt to fix it. I also provided her with the number of the technician I spoke to at [redacted], the floor manufacturer. I will not, however, consider the complaint completely resolved until the work is done according to the manufacturer's recommendation. Please keep the case open. thank you.