SureWest Directories

A resolution was reached with the customer to credit him for the months that the platform was not working for him At this time we have decided to refund him for the full months of the product

Revdex.com:
I have reviewed the response made by the business in reference
to my concern, and find that this resolution is satisfactory to me
There needs to be a letter stating that no further collection efforts will be made, and that this will not be reported to any collection agencyAlso the refund needs to be in a timely manner

A resolution was reached with the customer to credit him for the 4 months that the platform was not working for him.  At this time we have decided to refund him for the full 6 months of the product

Review: I was sold a advertising campaign that was to begin on 06/01/2014. We tried for 2 months to log in and access the account, but could not. During this time we were also emailing our sales rep Joey Baron with no return calls or emails. We finally got the correct codes from a [redacted] on 10/20/2014. 4 months and 20 days after the contract began. It needs to be known that this was only a 6 month contract. Now we only had one month and ten days to use it but we were still expected to pay the full [redacted] month term. [redacted] spoke to me and admitted that we were given the wrong codes for the account but they don't want to do anything to credit us for not being able to use the account for over four months. After all of the none correspondence from Joey we found out that he no longer worked for that company, and that no one else from the company was checking any of his emails or clients for problems.Desired Settlement: refund the money that was paid during the time we could not use the account. Cancel the entire contract. Make sure that this does not report to any collection agency.

Business

Response:

A resolution was reached with the customer to credit him for the 4 months that the platform was not working for him. At this time we have decided to refund him for the full 6 months of the product

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

There needs to be a letter stating that no further collection efforts will be made, and that this will not be reported to any collection agency. Also the refund needs to be in a timely manner.