Aloha, We (Pacific Honda) has tried numerous attempts since receipt of this complaint to contact this customer however, neither our Vice President or Service Advisor received a return phone call With regard to their registration, it what was found was that the initial home address that was listed did not accept any correspondence and the registration was returned with a request to send to a P.Obox instead Her sales consultant has since reached her and she was informed of what had happened She will be bringing in the vehicle this Friday to complete their service Mahalo, Pacific Honda
Aloha ***,
The following reply you see below is from our Service Manager (Elliott T**) after reviewing Mr***'s repair order
and speaking with Kenny and Service Advisor (Mike I***):
Dear Mr***,
Thank you for your inquiryI understand your concernsUnfortunately in this situation we would need to replace the Multiplex not PCM to continue the diagnosticsThe Multiplex is currently the only known problem, it is the main hub for all of the electrical components on the car and without being able to communicate with the other modules we will not know if anything else has failedThe Multiplex needs to be replaced before we can determine what other repairs are needed, if anyWe do not have access to spare parts to continue diagnosing the vehicleI understand your concerns in regards to providing an estimate to repair your vehicle, however we are unable to provide an exact and accurate quote without being able to properly diagnose the vehicle completelyProviding an inaccurate estimate for the purposes of an insurance claim would be fraudulent. Please feel free to contact me directly if you'd like to discuss this further
Sincerely,
Elliott T**
Service Manager
Pacific Honda
*** *** * ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe result of the complaint was that they have contacted me, resolved the problem with the title and got my registration completed I am waiting to see if they follow through with sending the title to the bank like they were supposed to in the first place They have answered and completed 90% of the task with satisfaction I would like to note their response in the complaint if that is possible
Sincerely,
*** ***
Aloha and thank you for informing us of Mr. [redacted]'s situation.
Once we received this, Mr. Kenny C[redacted] (our VP) checked with our Business Office as well as our Sales Managers as this was the first he...
was hearing of this and completely unaware of what happened. Our Sales Manager (Ed) has been in contact with Mr. [redacted] along with a heartfelt apology from us all on how this sadly slipped through. Ed will also be in contact with [redacted] tomorrow with a follow up to assure his title has been processed with HI DMV. It's unfortunate that what prompted our notification to his situation was [redacted] contacting Mr. [redacted] directly but, once I received your notification, Kenny wanted to be sure Mr. [redacted] was taken care of with a quick resolve and also prompted a well deserved meeting with our staff as well. He truly appreciate his patience and again would like to send Mr. [redacted] our apologies. Please let him know, Mr. Kenny C[redacted] is always reachable at [redacted] [redacted] and I am too at (808) 528-7200 x 2212 along with Ed M[redacted] (Sales Manager) who's helping to address his concerns as we speak. Please let me know if you'll require any additional information for this case and if so, feel free to email me at: [redacted].
Warmest Regards,
Raynette K[redacted] Executive Assistant- Pacific Honda
Aloha,
We (Pacific Honda) has tried numerous attempts since receipt of this complaint to contact this customer however, neither our Vice President or Service Advisor received a return phone call. With regard to their registration, it what was found was that the initial home...
address that was listed did not accept any correspondence and the registration was returned with a request to send to a P.O. box instead. Her sales consultant has since reached her and she was informed of what had happened. She will be bringing in the vehicle this Friday to complete their service.
Mahalo,
Pacific Honda
Aloha, We (Pacific Honda) has tried numerous attempts since receipt of this complaint to contact this customer however, neither our Vice President or Service Advisor received a return phone call With regard to their registration, it what was found was that the initial home address that was listed did not accept any correspondence and the registration was returned with a request to send to a P.Obox instead Her sales consultant has since reached her and she was informed of what had happened She will be bringing in the vehicle this Friday to complete their service Mahalo, Pacific Honda
Aloha ***,
The following reply you see below is from our Service Manager (Elliott T**) after reviewing Mr***'s repair order
and speaking with Kenny and Service Advisor (Mike I***):
Dear Mr***,
Thank you for your inquiryI understand your concernsUnfortunately in this situation we would need to replace the Multiplex not PCM to continue the diagnosticsThe Multiplex is currently the only known problem, it is the main hub for all of the electrical components on the car and without being able to communicate with the other modules we will not know if anything else has failedThe Multiplex needs to be replaced before we can determine what other repairs are needed, if anyWe do not have access to spare parts to continue diagnosing the vehicleI understand your concerns in regards to providing an estimate to repair your vehicle, however we are unable to provide an exact and accurate quote without being able to properly diagnose the vehicle completelyProviding an inaccurate estimate for the purposes of an insurance claim would be fraudulent. Please feel free to contact me directly if you'd like to discuss this further
Sincerely,
Elliott T**
Service Manager
Pacific Honda
*** *** * ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe result of the complaint was that they have contacted me, resolved the problem with the title and got my registration completed I am waiting to see if they follow through with sending the title to the bank like they were supposed to in the first place They have answered and completed 90% of the task with satisfaction I would like to note their response in the complaint if that is possible
Sincerely,
*** ***
Aloha and thank you for informing us of Mr. [redacted]'s situation.
Once we received this, Mr. Kenny C[redacted] (our VP) checked with our Business Office as well as our Sales Managers as this was the first he...
was hearing of this and completely unaware of what happened. Our Sales Manager (Ed) has been in contact with Mr. [redacted] along with a heartfelt apology from us all on how this sadly slipped through. Ed will also be in contact with [redacted] tomorrow with a follow up to assure his title has been processed with HI DMV. It's unfortunate that what prompted our notification to his situation was [redacted] contacting Mr. [redacted] directly but, once I received your notification, Kenny wanted to be sure Mr. [redacted] was taken care of with a quick resolve and also prompted a well deserved meeting with our staff as well. He truly appreciate his patience and again would like to send Mr. [redacted] our apologies. Please let him know, Mr. Kenny C[redacted] is always reachable at [redacted] [redacted] and I am too at (808) 528-7200 x 2212 along with Ed M[redacted] (Sales Manager) who's helping to address his concerns as we speak. Please let me know if you'll require any additional information for this case and if so, feel free to email me at: [redacted].
Warmest Regards,
Raynette K[redacted] Executive Assistant- Pacific Honda
Aloha,
We (Pacific Honda) has tried numerous attempts since receipt of this complaint to contact this customer however, neither our Vice President or Service Advisor received a return phone call. With regard to their registration, it what was found was that the initial home...
address that was listed did not accept any correspondence and the registration was returned with a request to send to a P.O. box instead. Her sales consultant has since reached her and she was informed of what had happened. She will be bringing in the vehicle this Friday to complete their service.
Mahalo,
Pacific Honda