surefit

December 23, 2014Dear [redacted] ***, In regard to the customer complaint that was filed by [redacted] on December 16, We have spoken to [redacted] and have made arrangements with her to mail her the information she requiresShe stated she was satisfied with the resolutionWe will follow up to make sure she receives her informationWe do apologize the customer had an unpleasant experience with our companyIf there are any further issues that I can be of assistance with please let me know.Respectfully,Jennifer W Director, HR

February 23, 2015Dear [redacted] ***,In regard to the customer complaint that was filed by [redacted] ***We have submitted a credit request for [redacted] that was completed on February 17, for a total of MsWe do apologize the customer had an unpleasant experience with our companyIf there are any further issues that I can be of assistance with please let me know.Respectfully, Jennifer WDirector, HR

I contacted Sure Fit again today and they said the paperwork that came with the slipcovers would suffice as a refund slipI mailed the box with the paperwork enclosed and will be awaiting a refundWho knows how long that will takeUntil I get the credit back on my credit card I consider this
case still openThank you for you response and concernI'll give them a few weeks as I wrote down the contact's nameI may be contacting you again but hopefully not.*** ***

December 23, 2014
Dear [redacted],In regard to the customer complaint that was filed by [redacted] on December 16, 2014. We have submitted a credit request for [redacted] to be completed as soon as possible. We do apologize the customer had an unpleasant experience with our company....

If there are any further issues that I can be of assistance with please let me know.Respectfully,
Jennifer W
Director, HR

February 23, 2015Dear [redacted],In regard to the...

customer complaint that was filed by [redacted]. We have submitted a credit request for [redacted] that was completed on February 17, 2015 for a total of 44.98. Ms. We do apologize the customer had an unpleasant experience with our company. If there are any further issues that I can be of assistance with please let me know.Respectfully,
Jennifer WDirector, HR

[redacted] <[redacted]>3:05 PM (19 hours ago)to me They contacted me shortly after you forwarded complaint and they refunded my shipping.  Thank you so much for your assistance.

December 23, 2014Dear [redacted],
In regard to the customer complaint that was filed by [redacted] on December 16, 2014. We have spoken to [redacted] and have made arrangements with her to mail her the information she requires. She stated she was satisfied with the resolution. We...

will follow up to make sure she receives her information. We do apologize the customer had an unpleasant experience with our company. If there are any further issues that I can be of assistance with please let me know.Respectfully,Jennifer W. 
Director, HR

January 6, 2015
Dear [redacted],There appears to be some confusion. We did respond to the letter via fax which obviously was not received. I am refaxing the information. In addition, I've included a screen shot of the refund that was returned to [redacted] in December, if there are...

any further issues please let me know.Thank you,Jennifer W Director, Human Resources Sure Fit Inc

Review: I have contacted the company several times for a return authorization #. For some reason the email never works when they try to send it although all other emails from them work fine. They have said for 2 weeks it's in the mail. Why does it take 2 weeks for mail to come from PA to CT? The refund runs out in 30 days and I fear I may not get a refund. If the return doesn't come tomorrow I will contact the Chamber of Commerce then the attorney general of PA. They have said several time the refund is in the mail when contacted by phone.Desired Settlement: I want them to find an employee who knows how to send an email with an attachment or express mail the return authorization asap. I'd also like the email of the CEO of the company.

Consumer

Response:

I contacted Sure Fit again today and they said the paperwork that came with the slipcovers would suffice as a refund slip. I mailed the box with the paperwork enclosed and will be awaiting a refund. Who knows how long that will take. Until I get the credit back on my credit card I consider this case still open. Thank you for you response and concern. I'll give them a few weeks as I wrote down the contact's name. I may be contacting you again but hopefully not.[redacted]