Supreme

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response in the form of a refund made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Supreme regarding complaint ID ***
Sincerely,
*** ***

Hi
***,
I apologize for the circumstances leading up to this customer’s complaint. Unfortunately due to the volume of sales transactions and phone calls we deal with, there are circumstances beyond our control when one or two issues slip through the cracks
Since this complaint was mailed to our physical store, I did not receive the complaint until yesterday.
We immediately resolved this issue and credited back $to the customer’s account. Please see below
I hope this is satisfactory resolution for this complaint
Thank you,
*** ***
please see attached for refund confirmation

Final Consumer Response /* (2000, 13, 2017/05/08) */
From: [redacted]
Sent: Saturday, May 06, XXXX X:XX PM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXX-XXXXXX-X-XXX)
>My c.c. cmpany, [redacted] has ruled in my favor and credited me with the $161. ...

They said the owner of Supreme has 2 months to fight the reversal. So far, everything is still in my favor. [redacted]

Supreme does charge a 30% surcharge to its customers that live in Canada. This 30% surcharge has been reviewed and approved with the Canadian Border Services Agency. The assumption that...

these goods qualify for NAFTA treatment is incorrect. It is not an automatic process and there is a rigorous process that the items must go through in order to claim NAFTA certification. Unfortunately, we were unable to claim these certifications.

Revdex.com:At this time, I have not been contacted by Supreme regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response in the form of a refund made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I ordered a pair of shoes back on March [redacted], 2014, product name coded "Supreme/Playboy® Vans Authentic", the pair of shoes were never shipped, so I started contacting them with their customer service emails, apparently that is the only option aside from their customer contact forms on their website, which I've also tried but they never did replied. I emailed them on March [redacted], 2014 to notified them about the missing product, with no response, I emailed them again on [redacted] and [redacted], finally got a response from the shop on the [redacted] at 5:37pm, stating they would refund the cost of the shoes, $98USD back into my credit card, as per the shop it will appeared "within the next 3-5days", I acknowledged that and waited. Credit never did appeared, I emailed them again on the [redacted], and then into April [redacted] and [redacted], still can't get a response or explanation from the shop on why the credit didn't happened.Desired Settlement: I know their shop is really busy, but still need to take on full responsibilities for their mistakes, I would like a full refund on the product ($98 USD) including the shipping charge ($25 USD)

Consumer

Response:

At this time, I have not been contacted by Supreme regarding complaint ID [redacted].

Sincerely,

Business

Response:

Hi [redacted],

I apologize for the circumstances leading up to this customer’s complaint. Unfortunately due to the volume of sales transactions and phone calls we deal with, there are circumstances beyond our control when one or two issues slip through the cracks.

Since this complaint was mailed to our physical store, I did not receive the complaint until yesterday.

We immediately resolved this issue and credited back $123.00 to the customer’s account. Please see below.

I hope this is satisfactory resolution for this complaint.

Thank you,

please see attached for refund confirmation

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Supreme has been incorrectly charging every Canadian customer a 30% surcharge for Duties and Taxes, but choosing not to follow the National Free Trade Agreement by charging duties on personal clothing items that are manufactured in either Canada, USA, or Mexico. This is clearly stated on the Canadian Border Services website.Supreme is choosing when NAFTA applies and when it doesn't and incorrectly billing their customers for products that do not have any duty charge. I was charged $54.70 duty/taxes by Supreme for a Sweatshirt made in Canada, when the Canadian Border Services Calculator states I should have paid only $23.72. There are hundreds of other consumers who have also been ripped off.Desired Settlement: An explanation of the charges, and a change to the billing system where any personal clothing items manufactured in Canada, USA, or Mexico be duty free (which is the law) when shipping to Canada.

Business

Response:

Supreme does charge a 30% surcharge to its customers that live in Canada. This 30% surcharge has been reviewed and approved with the Canadian Border Services Agency. The assumption that these goods qualify for NAFTA treatment is incorrect. It is not an automatic process and there is a rigorous process that the items must go through in order to claim NAFTA certification. Unfortunately, we were unable to claim these certifications.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a t - shirt and there is a huge cut in the printing of the t shirt. On supreme online website policy, it clearly says they are willing to give refunds but they are not responding to any of my emails. Its been less than a day since the item was delivered.Desired Settlement: I want exchange

Review: Both my son and I have tried to order merchandise from this company, i.e. Franklin Pullover Style: Columbia Style. Order No. [redacted] is the latest order. The first order was cancelled although the item was in stock after payment was sent. Several attempts have met with errors with the company's system. There is no legitimate contact number. I personally would not order this item, but my son wants it and says that it is the only place to get it. Since UPS will not deliver it to a P O Box, I have submitted a physical address with each successful order placement. The first order was cancelled by company, even after the physical address was immediately sent with reference to order. Forget getting them on the phone. The only phone number you get is a store and you cannot order from them NOR do they assist you with the problem. They just give you a number that is useless for the online ordering service. This is insane. I know they have a F rating with you guys, but maybe you can help me order and get this merchandise for my son.Desired Settlement: I want the merchandise and I don't want to see any cancellation. The UPS driver knows me and I can get merchandise at my door. Since I immediately sent this company a physical address with a reference to the order, there is no reason for them not to send the stuff. It is paid for. Maybe you can tell them to ship it!

Review: Last Thusday, I ordered a hat and a pair of glasses off their website. I accidentally ordered the hat, and I emailed them a couple of minutes after my order - twice. I also clicked their return request links, but they didn't work. About an hour after emailing them asking them to cancel the order, I get an email saying my products had been packaged, and minutes later I got a notification saying that it was picked up by USPS already. After this, I contacted them again saying that I was disappointed that they never reply to my emails, and once I returned my item to them I wanted them to refund my money to my credit card because I had notified them about my mistake before the item was shipped. Once I sent the email through their own website, I started to think that it could have been their email program that was malfunctioning, so I sent it directly through my own email to [redacted] Being a rather large company, there must have been at least one person who read the email. I hoped to at least get a reply from this e-mail, but it's been a week and I still haven't received a reply. Throughout this entire time, I have tried calling them several times and no one ever picks up, aside from their voicemail always being full.

I have received the products after a week, and both came in slightly defective. The "supreme" logo on the sunglasses case was faded, but I plan on keeping them. The hat also came in defective, with small pieces of denim fabric sticking out in some places - very minimal things, but I still don't want the hat that I accidentally ordered. Although the return policy says no hats allowed, I still want to return it because this problem could have been avoided, had an employee bothered to read/ reply to my emails or answer my calls. Their website f.a.q also states that any unwanted item is welcome for return, but in their terms page, it says hats aren't returneable.(This dispute is for the online store).Desired Settlement: I would like the company to refund my money to my credit card, and for the company to take back my hat. I have also thought of contacting my credit card company so I can get my money back, but that will be my last resort.

Review: Hi - I purchase an exclusive item that went on sale. I was able to obtain the item and complete the web check out process. I later receive my order confirmation mail with my order number. After not receiving shipping notification, I called the store. The customer service person told me my order was voided. I ask him if he could explain, I have a order number here. How would I receive confirmation email with an order number if the transaction was voided. He said the transaction never completed.

Again - Why would I get a confirmation email with order number if the transaction did not complete? This is the final step in 99.9% of all web base transactions. I did not receive any thing from Supreme that indicate there was a problem with my order.

Order # [redacted]Desired Settlement: I want the product I order.

Consumer

Response:

At this time, I have not been contacted by Supreme regarding complaint ID [redacted].Sincerely,[redacted]

Review: I had purchased a beanie from the Supreme website and had it shipped to my Brooklyn address. I had requested that this be shipped to my work address but addressing packages to locations other than the billing address is against their shipping policy. I had tracked the package and worked from home in order to recieve it. It was marked delivered by UPS on December [redacted]at 1pm, during which time I was at home and the buzzer was never rung nor was the package anywhere to be found.

I then contacted Supreme who told me via email to "see their terms", which was not the issue. I was then told responses were delayed because of the holidays, which this purchase precluded by two weeks. I was given a number to contact the store but this number simply reroutes calls to another number, and neither has a place for voicemails to be left.

I issued a claim via UPS but from here the shipper, Supreme, who has to be involved, has remained non-responsive.Desired Settlement: I would either like for the hat to be delivered to this address, or ideally my work address of [redacted], or for my purchase to be refunded in the full amount of $42.89.

Consumer

Response:

At this time, my complaint, ID[redacted] regarding Supreme has been resolved. The Business was very responsible and contacted me the same day as the complaint was filed, and proceeded to offer me two options to resolve. Thank you very much for your assistance in this matter.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,