Supreme Moving & Storage

Client was given a full refundA copy of the refund check and tracking # can be sent upon request

Client gave us a deposit to hold her moveTherefore, she gave us authorization to cash the check she provided us withHowever, as customer service is our number one priority and there may have been some miscommunication regarding booking, we have issued a refund for the full deposit amount of $1,The refund was sent via [redacted] and the tracking number is [redacted] **Per the ***' tracking system, the refund check was delivered to the customer on February 2,

Complaint: [redacted] I am rejecting this response because:I attempted contact with company on Tuesday 9/Their phone system hung up on meI then called on 9/and spoke with David who told me my refund check would go out that day and I would have it Saturday 9/Not once did anyone say that refund checks go out the 1at and 15thToday is Monday 9/and I have not received a check not communication from the companyThey do not communicate with customersNot once has this company initiated communicationThis whole situation has taken over a month to even get to this pointI contacted them at the end is August wanting my refundThat means that both the 1st and 15th of September have already past without this being resolvedIt is my belief that this company has taken my money to provide a service that they have no intention of doing just to steal my money Sincerely, Kathleen ***

Hello,The client had to be delivered on a shuttle truck due to availability issues where part of the delivery had to be left in our storage facility to be delivered the next dayThe client was made aware of this information and refused to pay the remaining balanceFor this reason the rest of the shipment can not be delivered until a payment is confirmed to be madeThe dispatch department has offered to discount $from the remaining balance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I have proof the company took the money out immediately and only after I reported it to the bank were the moneys returned almost a month later Sincerely, Tammy S [redacted]

Customer hired another company to service her move and we received no written request for cancellationThe client can contact us at ***

Hello,I apologize for the lack of communication you received but please be advised that during the time of the calls you placed in September our company was having technical issues and delays in routes due to the weather because of the recent hurricaneAccording to our dispatch
department your house hold goods were delivered on October 3rd

Complaint: [redacted]
I am rejecting this response because:I attempted contact with company on Tuesday 9/19. Their phone system hung up on me. I...

then called on 9/21 and spoke with David who told me my refund check would go out that day and I would have it Saturday 9/23. Not once did anyone say that refund checks go out the 1at and 15th. Today is Monday 9/25 and I have not received a check not communication from the company. They do not communicate with customers. Not once has this company initiated communication. This whole situation has taken over a month to even get to this point. I contacted them at the end is August wanting my refund. That means that both the 1st and 15th of September have already past without this being resolved. It is my belief that this company has taken my money to provide a service that they have no intention of doing just to steal my money. 
Sincerely,
Kathleen [redacted]

Hello,According to our records as of September 26th the amount of $1925.00 was charged back. I am in the process of obtaining the paperwork from the bank in order to show proof of this.

We spoke with the client twice yesterday, September 22, 2017 and informed her that refund checks are mailed on the 1st and 15th of every month.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted] and find that this resolution is satisfactory to me.  I have proof the company took the money out immediately and only after I reported it to the bank were the moneys returned almost a month later. 
Sincerely,
Tammy S[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,   This is not resolved and should not be closed out. The company is falsely stating my goods were delivered and signed for. I am under the influence that my goods have been stolen and that fraud was committed, as I have not received my goods nor have I signed for anything.
Matthew [redacted]

Client gave us a deposit to hold her move. Therefore, she gave us authorization to cash the check she provided us with. However, as customer service is our number one priority and there may have been some miscommunication regarding booking, we have issued a refund for the full deposit amount of...

$1,015. The refund was sent via [redacted] and the tracking number is [redacted]. Per the [redacted]' tracking system, the refund check was delivered to the customer on February 2, 2017.

Client was given a full refund. A copy of the refund check and tracking # can be sent upon request.

Hello,The client had to be delivered on a shuttle truck due to availability issues where part of the delivery had to be left in our storage facility to be delivered the next day. The client was made aware of this information and refused to pay the remaining balance. For this reason the rest of the...

shipment can not be delivered until a payment is confirmed to be made. The dispatch department has offered to discount $200.00 from the remaining balance.