Supreme Choice Reviews (%countItem)
Supreme Choice Rating
Address: 3201 W Hillsborough Ave #153201-1336, Tampa, Florida, United States, 33684
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They are CONSTANTLY Sending me CBD products that I DO NOT WANT!! I KEEP Sending them BACK but I STILL GET THEM!! AND GET CHARGED FOR THEM!! Don't wan.
I Do NOT WANT THEM!! if I keep getting them I may press charges against them.
PLEASE STOP SENDING THAT STUFF...DON'T WANT IT!!
QUITE SENDING THEIR STUFF. CBD OIL AND PILLS..QUIT CHARGING MY CREDIT CARD!!
Dear Ms.,
We have received your complaint #XXXXXXXX regarding your Supreme Choice CBD Oil account. We do not see that you have an order for the capsules. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on February 2nd, 2018.
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 14 day trial period starting from the date that the order was placed, in which you could cancel your account to avoid further charges. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $79.99 fourteen days from the date that the order was placed for the product. These terms were presented to you in multiple places on our website when you ordered our product.
When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button, we must assume that they have read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.
Since we did not hear from you during your trial period, you were not charged until July 13th of 2018 due to the product being in high demand that had to extend the billing so the next shipment on July 27th would shortly follow. There would have been an email confirmation of this explaining the delay.
Since we still did not receive a call for the cancellation you were continued to be shipped product every month at the price of $79.99. The account is now fully cancelled and there will not be any further shipments.
As a courtesy we have refunded the charges from January 23rd, 2020 December 24th, 2019 and November 24th, 2019 back to the Mastercard ending in 5877. Please allow 3-5 business days to reflect into your account. When trying to refund the charge for October 25th, 2019 we received a banking error and have sent the refund for that product in a manual paper check to the address on file. Please allow up to 14 days to receive. I hope this resolves your concern today and I hope you have a good day!
Sincerely,
Complaints Specialist
Wish to cancel further billing and delivery but cannot contact them. Phone numbers listed do not go through or get a busy signal.
Billing and delivery continue even though I've tried to contact and cancel order. I wrote them a letter requesting cancellation of order but am still being billed. Phone numbers listed do not go through or are always busy with no opportunity to leave a message.
I simply wish to no longer receive the product or be billed for it.
Resolved. I was finally able to use a phone number which appeared on my online banking where the latest billing was deducted. I was able to request that my order be cancelled. No further delivery, no further billing. None of the other published numbers provided any effective contact.
I WANT TO CANCEL BEING SENT THEIR PRODUCT BUT NEVER RECEIVE REPLIES
I have sent MULTIPLE emails and called a bunch of times (the line says it's always busy) and have tried to cancel being sent their product multiple times and I have received NO REPLIES. They have charged me the past FOUR MONTHS WHEN I DID NOT WANT THEIR PRODUCT. If they want them returned I havent used a single one, I WANT MY MONEY BACK.
I am willing to send all of my unopened/unused products for a refund. I have not and will not use them.
Dear ***,
Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience. According to our records, we received your order on 01/25/2018. The order was placed for a 14-day trial. Once your trial expired you were billed for the end of trial charge stated on the ordering site and terms.
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 14 day trial period starting from the date that the order was placed, in which you could cancel your account to avoid further charges.
We understand there may be some confusion on the order that the customer placed and how it worked. As a courtesy you were refunded for the amounts of $28 Trans-ID: XXXXXXXXXX and $28 Trans-ID: XXXXXXXXXX on 04/19/2019. Please allow 3-5 business days for the refund to reflect back to the original form of payment.
Your account remains canceled and you will not receive any further shipments or charges. I hope this resolves your concern today and I hope you have a good day!
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for the refunds of the 2 transactions but has the subscription been cancelled? I just received another bottle of the CBD oil the other day and I dont want any more.
As previously stated, "Your account remains canceled and you will not receive any further shipments or charges."
The pottle that you had received must have been in route already & was not able to be stopped. Consider that a gift.
Again your account remains canceled. Your order has also been blacklisted which will ensure that no other charges or shipments occur, it also ensures that you will not be able to place any additional orders at a later time.
Every time I call this company the line is always busy. I need a cancel of my order.
Hemp Oil order sent by Supreme Choice 3201 W. Hillsborough Ave, 153201, Tampa, Florida 33684. The main complaint I have is that I've called for nearly a month and no one comes to the phone. I need a cancellation of any product sent to me by the company and refunds.
refund and a contact from customer service
Dear ***,
According to our records, we received your order on 02/02/2018. The order was placed for a 14-day trial you were billed for the end of trial charge stated on the ordering site and terms for $79.99.
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 14 day trial period starting from the date that the order was placed, in which you could cancel your account to avoid further charges.
We understand there may be some confusion on the order that the customer placed and how it worked. As a courtesy we have sent a manual refund check for $79.99. Please allow 5-7 business days for the refund to arrive at the address on file;
***
Albany, *** GA
Your account has been cancelled you will not received any additional shipments or charges. I hope this resolves your concern today and I hope you have a good day!
The free trial of CBD oil became a monthly delivery & charge to my credit card
I signed up for a free trial of CBD oil that was located on Amazon. They keep sending me a bottle every month & billing $30.
I would like to stop receiving Supreme Choice CBD oil & stop being billed monthly. The phone number listed only has a busy signal. There is no way to unsubscribe on their web site.
Attention Revdex.com Serving West Florida
2655 McCormick Drive
Clearwater, FL 33759
RE: Complaint #XXXXXXXX
Customer Name: ***
Our apologies for the late response on this complaint it seems our fulfillment team was delayed in getting this to us.
We have reviewed the account of *** and see that the order was placed for a 14-day trial on 02/02/2018. He was billed for the end of trial charge stated on the ordering site and terms.
The terms of the offer that *** agreed to at the time of his order clearly sate that he was to have a 14-day trial period starting from the date that the order was placed, in which he could cancel his account to avoid further charges.
We understand there may be some confusion on the order that the customer placed and how it worked. As a courtesy *** was refunded for $79.99 Trans-ID: XXXXXXXXXX on January 29, 2019. Please allow 3-5 business days for the refund to reflect into your account.
*** account was immediately cancelled on Jan 29, 2019. *** will not receive any shipments or charges going forward.
Sincerely,
Complaint Specialist
The phone number Revdex.com lists. IT DOES NOT WORK, So what is Revdex.com doing about this AND... I have sent regietered letters trying to stop product!!! NO HELP!
The phone number Revdex.com lists. IT DOES NOT WORK, So what is Revdex.com doing about this AND... I have sent regietered letters trying to stop product!!! NO HELP!
This company is a joke. The product doesn't work and I have had to go to my bank and try to stop future shipments and looks like I am going to have to change ALL my banking to get this stopped...
Revdex.com I don't beleive you even look at this site to see complaints... or tey to help us!!! So you are part of my complaint ALSO!!!
I want the product stopped being sent to me and STOP the billings!!!
Dear ***,
I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for. We want you to be able to try the product and see the results our customers are seeing.
As a courtesy we have refunded the most recent charge in full and you can keep the product we encourage you to try it. You have been refunded for $79.99 Trans-ID: XXXXXXXXXX. Please allow 3-5 business days for the refund to reflect in your account.
Your account remains canceled and you will not receive any further shipments or charges. I hope this resolves your concern today and I hope you have a good day!
Received two shipments of CBD oil which we did not order and fear future billing for this product. No bill received as yet.
not order. Fear future billing
Discontinue any further shipments and any potential billing
Attention Revdex.com of West Florida
***
*** Florida ***
RE: Complaint #***
Customer Name: ***
Our apologies for the late response on this complaint it seems our fulfillment team was delayed in getting this to us.
We have reviewed this account for *** and see that the order was placed for a 14-day trial on 2/4/2018 we do show the customer canceled their account with our company. We greatly apologize but there seems to have been a system error resulting in new shipments. We have ensured the account is completely canceled and no further charges or shipments will be sent. We have provided a refund of $28 Trans -ID: *** and $28 Trans-ID *** back to the customers original form of payment.
We do hope this resolves the issue at this time.
Sincerely Complaints Specialist
Early in 2018, I ordered a bottle of Hemp Oil from Supreme Choice. Recently rec'd an unordered free sample which I don't want or get charged for.
It was so long ago, I don't have detailed info any longer. The phone number for the business rings once then goes to a busy signal. Is there a good phone number? Have they gone out of business?
I am seeking no further contact from Supreme Choice and especially don't want to be charged for something I did not order. I have called several times at different times of the day and still cannot reach them.
Attention Revdex.com of West Flroida
2655 McCormick Drive
Clearwater Florida 33759
RE: Complaint #XXXXXXXX
Customer Name: ***
Our apologies for the late response on this complaint it seems our fulfillment team was delayed in getting this to us.
We have reviewed the account for *** and see that the order was placed for a 14-day trial on 1/24/2018 we do show the customer canceled their account on 02/21/2018. We greatly apologize but there seems to have been a system error resulting in another charge on 08/10/2018. We greatly apologize but there seems to have been a System error resulting in another charge on 08/10/2018 and a new shipment. We have ensured the account is completely cancelled and no further charges or shipments will be sent. We have also sent a refund check to address on file that was also provided to the Revdex.com.
Sincerely Complaints Specialist
I responded to an ad requesting a free bottle. They have continued to send it every month. I have not been able to find a workin number.
I did not agree to repeated shipments. I want to discontinue the shipments. The ad is still up. I have changed both my debit and credit card. I'm still getting shipments after returning my last one.
Discontinue Shippments and a refund for the bottles I have unopened.
Fraudulent sales of Hemp Oil herbal drops
I originally asked for a free sample to try for pain relief. I then received and got billed for more of the product. I finally reached them and told them to cancel any further orders. I didn't hear from them for several months and just last week received another order of the Hemp Oil. I am sure they have billed by credit card again but I have not got my credit card bill. I want these people to stop. I try calling and get cut off or a busy signal and no one will answer.
I want credit for any charges and no further contact from this company in any way.
this is supose to be free they already charged me 80.00 about 2 months ago now they have sent me another bottle of this useless hemp oil
the bottle they sent today is order no XXXXXX refXXXXXXX-XXXXX supreme choice shp order no
just want them to quit sending me oil period
Please refer below for a copy of the response previously mailed to the Revdex.com location 09/21/18.
September 21st, 2018
Attention Revdex.com Serving West Florida
2655 McCormick Dr
Clearwater, FL XXXXX
RE: Compliant # XXXXXXXX
Customer Name: ***
Dear ***,
Our apologies for the late response on this compliant it seems our fulfillment team was delayed in getting this to us. We recently received your complaint # XXXXXXXX regarding your account. We take complaints very seriously and we hope this response will provide you with additional information.
We do apologize for any inconvenience this may have caused you and appreciate you bringing this matter to our attention. We assure you we are looking into this matter to make sure this mistake does not happen again.
The following refund has been issued back to your Master Card ending in ***
09/21/XXXX XX:XXpm - Refunded - $79.99 Trans-ID: XXXXXXXXXX
09/21/XXXX XX:XXpm - Refunded - $79.99 Trans-ID: XXXXXXXXXX
Your account remains canceled and you will not receive any further shipments or charges.
Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience. I hope this resolves your concern today and I hope you have a good day!
They sent my money back thank you
Final Consumer Response /(2000, 16, 2018/10/15) */
Products being sent to me that I did not order and previously asked they not send any more.
I originally purchased the Supreme Choice Hemp Oil from this company. The product did nothing for me. Approximately 3 months later they sent me more, without my knowledge and charged my credit card. I contacted them and asked that they not send me any more of their product and they agreed. Today I received another bottle of their Hemp Oil. I'm unable to find any information so that I can contact them as I DO NOT want their product.
I would like them to stop sending their product to me and to stop charging my credit card.
Dear ***,
Our apologies for the late response on this compliant it seems our fulfillment team was delayed in getting this to us. We recently received your complaint #XXXXXXXX regarding your account. We take complaints very seriously and we hope this response will provide you with additional information.
We do apologize for any inconvenience this may have caused you and appreciate you bringing this matter to our attention. We assure you we are looking into this matter to make sure this mistake does not happen again.
The following refund has been issued back to your Visa Card ending in ***
09/17/XXXX XX:XXam - Refunded - $79.99 Trans-ID: XXXXXXXXXX
09/26/XXXX XX:XXpm - Refunded - $79.99 Trans-ID: XXXXXXXXXX
Your account remains canceled and you will not receive any further shipments or charges.
Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience. I hope this resolves your concern today and I hope you have a good day!
cancellation of account, and no further contact by this company.
Order from Supreme Choice Hemp oil through Facebook in February 2018. No indication of a roll over if they were not contacted to cancel within 14 days. But delivery charge of 5.99 was made through my credit card. I now get a package not opened from Supreme Choice which was not ordered. Cancellation is impossible as you cannot get in touch with them as their phone is constantly busy with an interruption to open line and then back to busy. Package was returned today to Supreme Choice by registered mail requiring a signature with a letter to cancel any orders at any time. I have also called discover to not honor any charges coming from this company, and they are watching for the charge to come through. I don't have anything further to address at this time. If this continues I will have to request a new Credit card, I cannot give you an amount as yet for this product because my first purchase was on a Free Trial basis and only cost 5.99 which has already been paid.
Stop sending me products and cancellation
I WAS TO RECIEVE A FREE TRAIL OF HEMP OIL FOR ONE MONT.I NEED TO CANCEL ANY MORE ORDERS,CAN`t find a working phone number. have called several times.
I am so sorry I dont have the dates of original purchase. its been at least 4-5 months or longer.I have been remodeling the home and 8 months later closing down my business.I would like the delivery stopped. there may have been charges all this time.There is no way to each them.Here is another # ON MY RECIEPT XXXXXXX IT shows no charges on the enclosed invioce says Trial.I have had to retire because of health problems,paper work is every where.checked resent charge cards, haven`t found a charge yet
Stop billing and sending Hemp Oil.
Have called numerous times to STOP this product from automatically coming to me
I purchased Hemp oil from this company and after the first order I did order it again. Since then they started automatically sending me this product. I have called them and asked them to stop sending any more product. They have not complied. I have been trying to call them for the past week as I have just recieved another bottle. I now have 8 bottles unopened!!!
I have been trying to call them but no matter what time of day or which day of the week I cannot get through to them. I have written to them with no response. I don't know what else to do.
I want total refund for all of the product. I will settle for nothing less.
They will not allow for cancelation of a service plan. Multiple attempts through they're contact us, they have no listed customer service to contact.
100mg hemp oil for pain relief which does not work. It's a continued monthly charge plan, which preys on elderly. My mother didn't know it was a monthly charge. They are up to about 240 dollars at 80$ est monthly. I charges. Ref #XXXXXXX.
I have been trying to find a way to close the acct for 2 hours.
A full refund on the account and they're business license, and practice placed under investigation.
I sent for a trial as they advertised. Then I never agreed to receive their hemp oil product. But they have been sending me supreme choice hemp oil
In April 2018 I ordered a trial of supreme choice hemp oil. In May 2018 I indicated I did not want their oil thereafter. They have been sending me since then until today the supreme choice hemp oil w/o my consent and billing my credit card. I tried several times to phone but no one answers the call. I have four (4) unopened packages of supreme choice hemp oil sent to me still unopened. Its a fraud and credit card scam. They advertise free trial just pay shipping. Onc they get your card number they keep shipping it and billing you w/o your authorization.
Contact the supremechoice in Tampa, Fla and stop them from sending me and billing me for the supreme choice hemp oil and I want a refund for four hemp oils they sent to me.
Unable to contact them to terminate shipping/billing of product
I ordered a trial sample of Supreme Choice Hemp Oil. The next month they sent me another bottle. I emailed them to stop sending any more product and to terminate any account. There is no phone number available to speak to a representative. I received another bottle yesterday, one month later. I want to have any account with them terminated immediately.
I want to have any account with them to be terminated immediately.
I ordered a bottle of hemp oil on a trail base AND cancel with then 10 days.three month later I got another bottle that I DID NOT ORDER.I TRIED CALLING THE NUMBER AGAIN AND NO ANSWER SO I CALL MY CREDIT CARD COMPANY AND FOUND THEY HAD CHARGED ME BEFORE AND I NEVER RECEIVE THE PRODUCT UNTIL TODAY I WAS CHARGE 79.99 TWICE AFTER I CANCEL THE PHONE NUMBER 877-430-6661 NO ONE ANSWER.
Product_Or_Service: HEMP OIL
Order_Number: XXXXXX
Refund I WILL LIKE FOR YOU HELP ME GET MY MONEY BACK AND STOP THIS COMPANY FROM TAKING ADVANTAGE OF SOME ONE ELSE
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told to wait 30 days for my refund which 6-29 would be 30 days I checked my account and my credit was not there they gave me a refund number but still