I recently requested a copy of my contract and my intention to close my account due to mediation and agreeing to a deal between myself and the non-custodial parent. Support Kids has had my case for about 5 months and are no further with my case. They only have the information I initially provided.
Now when I call during business hours, I get routed to leave message. So I called from another number and all of a sudden I get to talk to a real person. I called over the course of sever days to see if the system was down and got a real person immediately after calling from different number.
Once I started asking questions and the agent realized I have an open case, they hung up on me and when I call back, I can only leave a message. Whereas before, when I got disconnected, they would call me back immediately which leads me yo believe Support Kids is avoiding me and/or making it difficult for me to remedy this.
After months of mediation even before Support Kids got involved, our lawyers were able to help the non- custodial parent and I reach an agreement and pay me directly because I chose not to go through a state child support agency.
So what work has Support Kids actually done that justifies keeping my case open so they can try to collect on monies being paid directly to me as a result of my own due diligence?
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I did not sign up for them to place only phone callsThe child support agency has placed phone callsThey have not obtained any information other than the information I have providedAs for that payment they received, he is known to make random paymentsThe children do not receive any of the $initial case fee I definitely thought they would do more than place phone calls or I never would have signed up to give someone 33% of my $a month child support paymentEven they have admitted that they have not made any sort of contactl do not feel they are entitled to anymore than the $they have receivedEspecially when all they are doing is placing callsIt is sad they lead parents to believe they have all these methods that the state doesn't have to get you to sign upOf course if you think a company can get child support that is owed to you, you will jump at the chance to sign upI thought they could locate so that he could be served his warrant and enforce the child support orderI quickly realized this is nothing but a scam to tie their selves to your child's child supportIf he makes a payment months from now they will collect 33% of my child's support for doing nothing put placing phone calls with no responseThey know he owes plus so 33% would be a nice payment for doing nothing
I have used Support Kids for well over 10yrs They have produced more results for me than the Division of Child Support in my state My deadbeat continues to job jump and I appreciate the persistence Support Kids puts forth It works for me!
SupportKids did not collect this money for me but directed the State to deposit it to their account I contracted SupportKids in to collect back child supportThey were unable to do soI could not cancel the contract with them due to their Terms & ConditionsI took the child support case to court myself and won it in August SupportKids had filed paperwork with my State to have the money deposited to their accountThey claim I owe them a fee of $However they did not do anything to collect this moneyOn their website it shows that in my case they still have not located my ex after two yearsThe last activity they did on the case was in August They ceased communicating with meI could not reach anyone who could speak to me about my caseI want my payment sent to me in full and the contract with them cancelled as they were not successful in collecting any child support for me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for giving Supportkids Services, Inc(“Supportkids”) the opportunity to respond to the above-referenced complaint filed by Ms [redacted] .Ms [redacted] contracted with Supportkids on July 6, 2015, and her case was accepted on July 8, In her application, she claimed that the non-custodial parent on her case had an arrears balance of $4,180.00, and the last time she received a child support payment was in April Once Supportkids accepted her case, we immediately began to prepare her case to be sent to an enforcement specialist It is during this time that we work to get the proper documents to the state child support agency, while simultaneously attempting to locate the non-custodial parent The locate specialist works to confirm information provided on the application and search for updated addresses, phone numbers and possible employers During this time, Ms [redacted] contacted our office On one of the calls, she indicated that the non-custodial parent contacted her and stated he was going to mail in a payment We informed her that we had left several messages with the non-custodial parent but had yet to hear back from him In addition we made several calls to the company owned by his sister, where Ms [redacted] stated the non-custodial parent worked Our messages were not returned Once confirming that we had the correct phone numbers and address, the case was dealt to an enforcement specialist The enforcement specialist started making calls and messages were not returned On September 17, 2015, a payment of $ was received As per the agreement with Ms [redacted] , it was applied towards the initial client development fee Several more attempts have since been made to reach the non-custodial parentEither a message was left or the voicemail was full On October 5, 2015, Ms [redacted] contacted our office to notify us that the non-custodial parent was going to be arrested, and she did not want Supportkids to take fees if he paid a bond She was informed that Supportkids does not take fees from a bond unless we helped get him arrested On October 6, 2015, Ms [redacted] contacted our office again and stated that she did not think we did much She also stated the non-custodial parent and his wife are no longer together, and he may be living with his sister She gave his sister’s name, as well as her husband’s name The enforcement specialist made several more attempts to contact the non-custodial parent, as well as attempts to contact his sister Each call resulted in a message or the voicemail was full Although we have not been able to secure multiple payments on her case, it is clear Supportkids has worked her case diligently We take pride in what we do, and we are not a scam nor do we prey on single parents We do our best to help families, many of which have been failed by not only the non-custodial parent but also by the government child support agency It seems that we are the only entity that is working her caseRegarding Ms [redacted] ’s claim that we do not do much, that is inaccurate While we are working on some enhancements to our automated system, it does not report nor will it ever report every single action we take on a client’s case Besides our automated line, our clients have a number of ways by which they can get in touch with us to discuss their case, and we are always willing to provide additional information.As of the date of this letter, we attempted to contact Ms [redacted] , but she has not returned our call We would welcome the opportunity to speak with her further regarding her claimWe thank you for your consideration regarding this matter
I have been affiliated with this company for over years and they have not produced any results @ all I have been affiliated with this company for years 03/07/till present and this is the message I am getting We are attempting to locate the most up-to-date information about the non-custodial parent's place of employment by accessing a third-party locator serviceIts getting old and I have called many times and emailed with no return call or anythingI would like the opportunity to hire a real professional to work on my case and they have done nothing
Thank you for giving Supportkids Services, Inc(“Supportkids”) the opportunity to respond to the above-referenced complaint filed by Ms [redacted] Ms [redacted] is the daughter and administrator of [redacted] ’s estate who passed away May 17, Ms [redacted] originally signed a contract with Supportkids in 2002, and renewed our services on May 10, Supportkids issued a garnishment order to the non-custodial parent’s income source Payments began and continued to be received by Supportkids until March 5, Supportkids contacted the Social Security Administration (SSA) to find out why the payments stoppedAt that time, the SSA stated payments had not stopped and did not know where they were being sent Supportkids has contacted the SSA several times since then On April 25, 2016, Supportkids spoke to an employee of the SSA and was informed the address where future payments would be sent was updated back to Supportkids This has not happened During the same conversation, the representative indicated that determining where the two years of missing payments were sent and recovering those payments would be difficult Their financial department opened up an inquiry to recover those funds and stated it would be a lengthy process that could take up to days On December 2, 2016, I spent three hours on the phone with several SSA representatives, and I was ultimately referred back to the local office I informed the local office of the issue and emphasized the months of trying to resolve it I requested a supervisor, and I was told to send a fax to the attention of the manager with an explanation As per his instructions, I faxed a letter to the SSA In addition, a follcall was made to Ms [redacted] on December 2nd I have a calendar reminder to follwith the SSA in days While we understand this is frustrating for Ms [redacted] and a very unfortunate situation, Supportkids did not cause the problem As we are also frustrated with the SSA’s handling of this case, we are spending quite a bit of time to help resolve the matter, and we will continue to assist with this matter in the hopes that it can be resolved We apologize for any oversight in not responding Ms [redacted] ’s messages promptly, and we will make an effort to get back to her more promptly in the future In summary, Supportkids has not received a payment since March All payments we have received were disbursed as per the contract Supportkids does not owe Ms [redacted] $2,as we never received those funds If and when we do, they will be processed promptly We will continue to work on this matter, and we sincerely hope the funds will be tracked down by the SSA so the matter can be resolved
Now when I call during business hours, I get routed to leave message. So I called from another number and all of a sudden I get to talk to a real person. I called over the course of sever days to see if the system was down and got a real person immediately after calling from different number.
Once I started asking questions and the agent realized I have an open case, they hung up on me and when I call back, I can only leave a message. Whereas before, when I got disconnected, they would call me back immediately which leads me yo believe Support Kids is avoiding me and/or making it difficult for me to remedy this.
After months of mediation even before Support Kids got involved, our lawyers were able to help the non- custodial parent and I reach an agreement and pay me directly because I chose not to go through a state child support agency.
So what work has Support Kids actually done that justifies keeping my case open so they can try to collect on monies being paid directly to me as a result of my own due diligence?
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I did not sign up for them to place only phone callsThe child support agency has placed phone callsThey have not obtained any information other than the information I have providedAs for that payment they received, he is known to make random paymentsThe children do not receive any of the $initial case fee I definitely thought they would do more than place phone calls or I never would have signed up to give someone 33% of my $a month child support paymentEven they have admitted that they have not made any sort of contactl do not feel they are entitled to anymore than the $they have receivedEspecially when all they are doing is placing callsIt is sad they lead parents to believe they have all these methods that the state doesn't have to get you to sign upOf course if you think a company can get child support that is owed to you, you will jump at the chance to sign upI thought they could locate so that he could be served his warrant and enforce the child support orderI quickly realized this is nothing but a scam to tie their selves to your child's child supportIf he makes a payment months from now they will collect 33% of my child's support for doing nothing put placing phone calls with no responseThey know he owes plus so 33% would be a nice payment for doing nothing
I have used Support Kids for well over 10yrs They have produced more results for me than the Division of Child Support in my state My deadbeat continues to job jump and I appreciate the persistence Support Kids puts forth It works for me!
SupportKids did not collect this money for me but directed the State to deposit it to their account I contracted SupportKids in to collect back child supportThey were unable to do soI could not cancel the contract with them due to their Terms & ConditionsI took the child support case to court myself and won it in August SupportKids had filed paperwork with my State to have the money deposited to their accountThey claim I owe them a fee of $However they did not do anything to collect this moneyOn their website it shows that in my case they still have not located my ex after two yearsThe last activity they did on the case was in August They ceased communicating with meI could not reach anyone who could speak to me about my caseI want my payment sent to me in full and the contract with them cancelled as they were not successful in collecting any child support for me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for giving Supportkids Services, Inc(“Supportkids”) the opportunity to respond to the above-referenced complaint filed by Ms [redacted] .Ms [redacted] contracted with Supportkids on July 6, 2015, and her case was accepted on July 8, In her application, she claimed that the non-custodial parent on her case had an arrears balance of $4,180.00, and the last time she received a child support payment was in April Once Supportkids accepted her case, we immediately began to prepare her case to be sent to an enforcement specialist It is during this time that we work to get the proper documents to the state child support agency, while simultaneously attempting to locate the non-custodial parent The locate specialist works to confirm information provided on the application and search for updated addresses, phone numbers and possible employers During this time, Ms [redacted] contacted our office On one of the calls, she indicated that the non-custodial parent contacted her and stated he was going to mail in a payment We informed her that we had left several messages with the non-custodial parent but had yet to hear back from him In addition we made several calls to the company owned by his sister, where Ms [redacted] stated the non-custodial parent worked Our messages were not returned Once confirming that we had the correct phone numbers and address, the case was dealt to an enforcement specialist The enforcement specialist started making calls and messages were not returned On September 17, 2015, a payment of $ was received As per the agreement with Ms [redacted] , it was applied towards the initial client development fee Several more attempts have since been made to reach the non-custodial parentEither a message was left or the voicemail was full On October 5, 2015, Ms [redacted] contacted our office to notify us that the non-custodial parent was going to be arrested, and she did not want Supportkids to take fees if he paid a bond She was informed that Supportkids does not take fees from a bond unless we helped get him arrested On October 6, 2015, Ms [redacted] contacted our office again and stated that she did not think we did much She also stated the non-custodial parent and his wife are no longer together, and he may be living with his sister She gave his sister’s name, as well as her husband’s name The enforcement specialist made several more attempts to contact the non-custodial parent, as well as attempts to contact his sister Each call resulted in a message or the voicemail was full Although we have not been able to secure multiple payments on her case, it is clear Supportkids has worked her case diligently We take pride in what we do, and we are not a scam nor do we prey on single parents We do our best to help families, many of which have been failed by not only the non-custodial parent but also by the government child support agency It seems that we are the only entity that is working her caseRegarding Ms [redacted] ’s claim that we do not do much, that is inaccurate While we are working on some enhancements to our automated system, it does not report nor will it ever report every single action we take on a client’s case Besides our automated line, our clients have a number of ways by which they can get in touch with us to discuss their case, and we are always willing to provide additional information.As of the date of this letter, we attempted to contact Ms [redacted] , but she has not returned our call We would welcome the opportunity to speak with her further regarding her claimWe thank you for your consideration regarding this matter
I have been affiliated with this company for over years and they have not produced any results @ all I have been affiliated with this company for years 03/07/till present and this is the message I am getting We are attempting to locate the most up-to-date information about the non-custodial parent's place of employment by accessing a third-party locator serviceIts getting old and I have called many times and emailed with no return call or anythingI would like the opportunity to hire a real professional to work on my case and they have done nothing
Thank you for giving Supportkids Services, Inc(“Supportkids”) the opportunity to respond to the above-referenced complaint filed by Ms [redacted] Ms [redacted] is the daughter and administrator of [redacted] ’s estate who passed away May 17, Ms [redacted] originally signed a contract with Supportkids in 2002, and renewed our services on May 10, Supportkids issued a garnishment order to the non-custodial parent’s income source Payments began and continued to be received by Supportkids until March 5, Supportkids contacted the Social Security Administration (SSA) to find out why the payments stoppedAt that time, the SSA stated payments had not stopped and did not know where they were being sent Supportkids has contacted the SSA several times since then On April 25, 2016, Supportkids spoke to an employee of the SSA and was informed the address where future payments would be sent was updated back to Supportkids This has not happened During the same conversation, the representative indicated that determining where the two years of missing payments were sent and recovering those payments would be difficult Their financial department opened up an inquiry to recover those funds and stated it would be a lengthy process that could take up to days On December 2, 2016, I spent three hours on the phone with several SSA representatives, and I was ultimately referred back to the local office I informed the local office of the issue and emphasized the months of trying to resolve it I requested a supervisor, and I was told to send a fax to the attention of the manager with an explanation As per his instructions, I faxed a letter to the SSA In addition, a follcall was made to Ms [redacted] on December 2nd I have a calendar reminder to follwith the SSA in days While we understand this is frustrating for Ms [redacted] and a very unfortunate situation, Supportkids did not cause the problem As we are also frustrated with the SSA’s handling of this case, we are spending quite a bit of time to help resolve the matter, and we will continue to assist with this matter in the hopes that it can be resolved We apologize for any oversight in not responding Ms [redacted] ’s messages promptly, and we will make an effort to get back to her more promptly in the future In summary, Supportkids has not received a payment since March All payments we have received were disbursed as per the contract Supportkids does not owe Ms [redacted] $2,as we never received those funds If and when we do, they will be processed promptly We will continue to work on this matter, and we sincerely hope the funds will be tracked down by the SSA so the matter can be resolved