[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I placed separate orders for large containers of protein powder that was being liquidated for $each I did not realize the product was being sold with an out of date expiration code One product has a very large amount of sugar in it I tried both products and felt hill the stomachache and had a problem digesting this product I emailed the company today in order to obtain a $credit for the order either refund or credit for a future purchase I do not believe I should have some product back in the company is applying restriction saying it cannot be returned because the products had been opened I am not seeking additional damages to to a stomach ache but would like only my money refunded to me
On Jan12, I placed an order online for supplements from this companyThey took the funds out of my bank account on Jan17, 2017---an amount of $ I never received any confirmation of my order, an order number, or an expected or confirmed delivery timeI HAVE NOT RECEIVED ANYTHING FROM THEM AS OF TODAY, JAN26thI have emailed them several times because I thought it strange that I didn't even have an order numberWHEN I GO TO THEIR SITE AND LOG IN, I AM TOLD THERE ARE "NO ORDERS" FOR ME, yet they have taken the funds from me I am now going to have to contact my bank and fill out formsWith a job loss, we need the funds returned to us as soon as possibleI am filing this complaint in hopes of getting help recovering my money and because I have been unable to get anyone from the company to respond to me
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 12/23)We believe that this is unacceptable and we are taking actions to ensure this does not happen again in the future.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time due to the holidaysWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a care package as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
My experience with supplement warehouse, As a veteran(Active Duty US Army Military Police years) and a law enforcement officer I know how public relations works This is the first time I have ordered from their site and quite possibly the last! I placed an order on August 28th my card was charged and I also received a confirmation number and no follow up after thatSo I call yesterday to check on the status and sat on hold for about minutes before being transferred to a customer service representative The customer service rep then placed me back on hold for another minutes only to inform me one product I ordered was out of stock Now I will be receiving one of the items I ordered and the other will ship when it's back in stock, I am not gonna hold my breath I have heard rave reviews from coworkers so I thought I'd check it out I am definitely dissatisfied, frustrated, and very disappointed I gave them my business Hopefully future customers will not be treated as poorly as I was through the process I was able to receive supplement orders faster when I was stationed in Iraq then I am getting in Illinois from one state over in WisconsinVery Respectfully Concerned Consumer
Well, this place used to be my place for ordering supplementsOver the past year, the ordering process has only become more disappointingThe most recent orders, I wait weeks to find out the products are backorderedWhen they email you this, they give you the opportunity to replace the product with another to avoid delayThen you wait another weeks wondering where your order is without any responsesStill waitingOrder somewhere else, the couple extra dollars is worth it
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I did create an account and did not check out as a guest
I have ordered from this company back in December of 2015, after days I still did not receive my order of plusFinally my order came Jan 16, I wanted to trust the company again and I ordered again on Feb 25, 2016, it is now March 22, and I still not have my orderI have place emails and have tried calling to no availI'm very frustrated with this companyI want my money back They also withdraw your money before the products even shi.p
Ordered on 11/21, money taken right out Never received anything at all Cancelled my order and as of 12/still no refund even though they said it would be processed within days Getting sick of tracking this
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I placed an order on 9/06/2016, The amount was deducted from my bank accountI have not received anything yet, no order status, no product, nothingI tried to email them several times in the last two weeks and no one has responded, I have called many times, each time an automated message states due to call volume my call can be answered and to use the help deskThe help desk takes you to a dead link and does not workI have called every number I can find, no answer same message
We apologize for the unsatisfactory experience of this customer; this customers order was never fully processed, and their order is closed within our system, due to an invalid price-match submittedTheir order was cancelled, as stated in the email sent on 11/30, and the pre-authorization charge was voidedNo funds were received from this customer: Voided authorizationAmount: $Transaction ID: " [redacted] -void" We urge this customer to review their email history, and check their spam folder, if the email was not sent to their inbox.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time due to our recent moveWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com for any confusion or miscommunication
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I emailed the company at least twice regarding this order I ordered the promotional product, and I am not confused The company also seems to have at least a weeks delay in responding to any inquiries, even though they never responded to my last inquiry I asked about my missing product as soon as the wrong product arrived at my house The company refuses to believe that there could have been a glitch on their end Regards, [redacted]
I placed an order for products on Dec05, for $I received of the products shortly after that, but was told others were on back-order & it would be weeks before they knew if they could ship them to me, or if they would refund meSince I didn't need them right away, initially I was okay with a week waitHowever, it is now Feb06, & NOTHING!!! I have contacted them several times via email and via phone (like 15-times), only to not get any response, OR the times someone did answer (time by phone, 2x by email) that my refund was on it's wayTo date, NO refund has ever been sentNEVER ORDER FROM THIS COMPANY! Now I tried calling today & all their
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 10/5, Refunded amount of $onlineTransaction ID: " [redacted] )We believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication; this customer was emailed in regards to the backorder on the 8th business day.We too are not satisfied with consumers not receiving proper followup through our Help Desk in a timely mannerDue to our recent move, this aspect of our CS has fallen behind, however we have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
I placed an online order, totaling nearly , $on January 12, Website claims items will ship out within daysMy items have never shippedI have emailed them, called them (phone disconnected), and tried social media channels...I have yet to get any one to answer meAfter looking at google reviews, I can see this is a
In December SW offer buy get 2nd item freeI
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I placed separate orders for large containers of protein powder that was being liquidated for $each I did not realize the product was being sold with an out of date expiration code One product has a very large amount of sugar in it I tried both products and felt hill the stomachache and had a problem digesting this product I emailed the company today in order to obtain a $credit for the order either refund or credit for a future purchase I do not believe I should have some product back in the company is applying restriction saying it cannot be returned because the products had been opened I am not seeking additional damages to to a stomach ache but would like only my money refunded to me
I would just like to receive my products ASAP since it's been two months since the order date
I placed an online order for soyjoy bars on Dec17, I never received my order, and I waited weeks before
On Jan12, I placed an order online for supplements from this companyThey took the funds out of my bank account on Jan17, 2017---an amount of $ I never received any confirmation of my order, an order number, or an expected or confirmed delivery timeI HAVE NOT RECEIVED ANYTHING FROM THEM AS OF TODAY, JAN26thI have emailed them several times because I thought it strange that I didn't even have an order numberWHEN I GO TO THEIR SITE AND LOG IN, I AM TOLD THERE ARE "NO ORDERS" FOR ME, yet they have taken the funds from me I am now going to have to contact my bank and fill out formsWith a job loss, we need the funds returned to us as soon as possibleI am filing this complaint in hopes of getting help recovering my money and because I have been unable to get anyone from the company to respond to me
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 12/23)We believe that this is unacceptable and we are taking actions to ensure this does not happen again in the future.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time due to the holidaysWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a care package as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
My experience with supplement warehouse, As a veteran(Active Duty US Army Military Police years) and a law enforcement officer I know how public relations works This is the first time I have ordered from their site and quite possibly the last! I placed an order on August 28th my card was charged and I also received a confirmation number and no follow up after thatSo I call yesterday to check on the status and sat on hold for about minutes before being transferred to a customer service representative The customer service rep then placed me back on hold for another minutes only to inform me one product I ordered was out of stock Now I will be receiving one of the items I ordered and the other will ship when it's back in stock, I am not gonna hold my breath I have heard rave reviews from coworkers so I thought I'd check it out I am definitely dissatisfied, frustrated, and very disappointed I gave them my business Hopefully future customers will not be treated as poorly as I was through the process I was able to receive supplement orders faster when I was stationed in Iraq then I am getting in Illinois from one state over in WisconsinVery Respectfully Concerned Consumer
Well, this place used to be my place for ordering supplementsOver the past year, the ordering process has only become more disappointingThe most recent orders, I wait weeks to find out the products are backorderedWhen they email you this, they give you the opportunity to replace the product with another to avoid delayThen you wait another weeks wondering where your order is without any responsesStill waitingOrder somewhere else, the couple extra dollars is worth it
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I did create an account and did not check out as a guest
I have ordered from this company back in December of 2015, after days I still did not receive my order of plusFinally my order came Jan 16, I wanted to trust the company again and I ordered again on Feb 25, 2016, it is now March 22, and I still not have my orderI have place emails and have tried calling to no availI'm very frustrated with this companyI want my money back They also withdraw your money before the products even shi.p
Ordered on 11/21, money taken right out Never received anything at all Cancelled my order and as of 12/still no refund even though they said it would be processed within days Getting sick of tracking this
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I placed an order on 9/06/2016, The amount was deducted from my bank accountI have not received anything yet, no order status, no product, nothingI tried to email them several times in the last two weeks and no one has responded, I have called many times, each time an automated message states due to call volume my call can be answered and to use the help deskThe help desk takes you to a dead link and does not workI have called every number I can find, no answer same message
We apologize for the unsatisfactory experience of this customer; this customers order was never fully processed, and their order is closed within our system, due to an invalid price-match submittedTheir order was cancelled, as stated in the email sent on 11/30, and the pre-authorization charge was voidedNo funds were received from this customer: Voided authorizationAmount: $Transaction ID: " [redacted] -void" We urge this customer to review their email history, and check their spam folder, if the email was not sent to their inbox.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time due to our recent moveWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com for any confusion or miscommunication
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I emailed the company at least twice regarding this order I ordered the promotional product, and I am not confused The company also seems to have at least a weeks delay in responding to any inquiries, even though they never responded to my last inquiry I asked about my missing product as soon as the wrong product arrived at my house The company refuses to believe that there could have been a glitch on their end Regards, [redacted]
I placed an order on January 11th and was billed immediatelyI have not yet received my order and all forms of contacting the
I placed an order for products on Dec05, for $I received of the products shortly after that, but was told others were on back-order & it would be weeks before they knew if they could ship them to me, or if they would refund meSince I didn't need them right away, initially I was okay with a week waitHowever, it is now Feb06, & NOTHING!!! I have contacted them several times via email and via phone (like 15-times), only to not get any response, OR the times someone did answer (time by phone, 2x by email) that my refund was on it's wayTo date, NO refund has ever been sentNEVER ORDER FROM THIS COMPANY! Now I tried calling today & all their
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 10/5, Refunded amount of $onlineTransaction ID: " [redacted] )We believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication; this customer was emailed in regards to the backorder on the 8th business day.We too are not satisfied with consumers not receiving proper followup through our Help Desk in a timely mannerDue to our recent move, this aspect of our CS has fallen behind, however we have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
I placed an online order, totaling nearly , $on January 12, Website claims items will ship out within daysMy items have never shippedI have emailed them, called them (phone disconnected), and tried social media channels...I have yet to get any one to answer meAfter looking at google reviews, I can see this is a