SuperStarTickets, Inc.

Thank you for your inquiry. The event was postponedWe tried to call the broker that sold us the tickets to sell to our client, and unfortunately they didn't want to do a refund, which unfortunately in the terms and agreements states that he has the right to not refund.We are just going to
eat this expense and make good on the client, and lose on the tickets, since the market has come down someWe just want the client to be satisfied and not stressed during this stressful situation. It isn't our fault that we can't refund, if the end seller doesn't want toI can see our client, is very upset, and we will just give him a full refund. Thanks

Our servers, preauthorize and capture the funds prior to processing the order.  This isn't about money or integrity.  It's about policy.  Our office called you within 15 minutes of the order being processed, letting you know they were unavailable.  We don't want to cause anymore headaches or frustration towards you.  We act as the middle man between the buyer and seller.  And when the seller let us know they were unavailable, we immediately called you.  Now if they have told us they were in hand, and we sent you a confirmation, than you would rightfully be correct about your transaction.  I am going to have my accounting refund you the remainder of the 125% that you would like to be recouped for.   We will also add an additional store credit for $100 on your account.   Please be aware, our inventory and all of our competitors inventory, are typically real time minus 5 minutes.  When you are buying an event, that is day of, or if the event went on sale the same day you are buying, you are competing with many others looking for that same event. And sometimes the servers don't update on time.  It happens less than 1% of the time, but we usually try to help the client find subs, at a similar price.  Once again, I am not say we are in the wrong, but we are trying to rectify the situation, so you are content.  I will move forward with the refund and credit.  Thank you.

Hello we did refund the client a few weeks ago.  According to the broker that sold the seats to us, they stated that the tickets will be valid for the rescheduled event. I attached a photo stating that from [redacted].We let the broker know that our client needed a refund, and that we would...

like to return the tickets back.  The broker that we purchased them from, finally excepted them back.  We refunded the client even before the broker refunded us back.  But just an FYI, the seats are good for the rescheduled date, and we needed the tickets back prior to giving a refund.  The refund has been accepted. Thank you for your time. Please reach out to me if you have any other question.  Thanks.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Despite never receiving the tickets and the claim that the order was only in process, we were still charged.  I was charged for tickets that we never received.  You claim that you offer a 125% refund if there is a problem or alternative tickets at the same price which you clearly do not.  You can't let someone put their order through and assume they are ordering the tickets and then say "no that is not really an order".  If you charged me for the tickets than it is the order and I should receive the guarantee you claim to have.  Poor poor practices on your part.  This is one of the worst business transactions I have ever been through.  I was told on the phone we would receive a refund, but then were still charged for the transaction that you claimed was only processing and it went through my account.  Since I received no tickets at all you in essence stole from me since I received absolutely no product from you.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response from SuperStar tickets because it is contradictory, confusing and I do not understand it. The credit card used to purchase the tickets HAS NOT been refunded $324.90 for order #[redacted]. Please issue a credit asap.
We want a refund because this concert has not been rescheduled and we are not interested in waiting any longer & do not want our money to be tied up in limbo indefinitely.
Regards,
[redacted]

SuperStarTickets has technology that prevents fraud.  We take deep measures on preventing fraud, and when we do catch fraud orders, we report them to the highest authorities. We verify IP addresses, credit card billing addresses, and much much more for certain orders... We do 10s of thousands...

of orders each and every year....We sell hundreds of thousands of tickets each and every year.  We catch most fraud, and unfortunately some slip through.In this specific case, the person that called about her identity being stolen called us, AFTER the event had taken place.  We were unable to do much after the event has taken place.  We just ask the client to contact their credit card company, and put a stop on all their cards.  We verified on our side that everything was a match, and that it is their responsibility to make sure their information is always in a secure place.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have zero sympathy for whatever loses you incur as a result of being greedy middle-men jacking up prices and employing exploitative legalese in the first place.
Regards,
[redacted]

Attached you will see proof of refund back on June 21st, for the full amount of $324.90.  Please advise.  Thank you.