Supersonic Car Wash

We apologize for the oversightAs much as we try we are not perfectSorry! Periodically we let various school groups hold fund raisers at our locationWe turn down the cycle time for these eventsEvidently someone forgot to reset the timers for minutesThis has now been done according to the information I have I do not know why this individual contacted youIf they had contacted us directly, we would have been glad to remedy the problem and refund their $If they want a refund, have them email us their address we will send them a token good for a free vacuumOur email address is [email protected] I any event, we will now consider this matter closedSincerely,Supersonic Car Wash

I am sorry that Mr [redacted] is upset and feels that we are responsible for the malfunction of an electronic seat control moduleHis main point seems to be "If you break it you buy it!" While I actually do support that, it is our belief that we did not do anything to cause an electronic module to failThis is no different than if a customer comes in and the battery in their car happens to fail while the car is at our locationThere is nothing we did that would have caused thisSimply moving the seat forward using the power button to do so is not negligent nor should it have caused the module to fail, unless it somehow shorted the module out, in which case, again we did nothing wrongAs to Mr [redacted] 's claim that our manager was condescending, rude, lacked customer service training, etc., I can not speak to that as I was not there to hear whatever conversations took placeHowever I am reasonably sure that there are two sides to every story and I really do not want to get into a "I said He said" debateThat being said, it still would not change the fact that we did not actually do anything to cause the problem as far as I can tellIf Mr [redacted] would like to have his mechanics call me and tell me what they think we did that would have caused this I would be happy to listenMy number is 801-355-As for insurance, that is not relevant as we do not submit claims to our insurance unless they are at least $5,or moreIn other words we only use insurance for something major or catastrophicAgain I regret the incident and perhaps we could have handled things differently, however ultimately it comes down to did we actually cause the damage or not.Sincerely,Dave T [redacted]