Supershuttle International

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meSupershuttle has refunded the full fare and I consider this complaint resolvedThank you very much for your help! Regards, [redacted]

To Whom It May Concern, Thank you for providing the information pertaining to complaint # [redacted] for [redacted] and allowing us the opportunity to research their complaint SuperShuttle has attempted to contact the customer and has attempted to resolve their concerns Sincerely, Customer Care

To Whom It May Concern, Thank you for providing the information pertaining to complaint # [redacted] for [redacted] and allowing us the opportunity to research their complaint After the original case from the customer was filed on 2/4/14, SuperShuttle contacted the customer on 2/17/ At that time SuperShuttle explained to the customer that GPS records from the van on the date of travel show the van wason site at the piaddress for nine minutesThe driver had to leave and no-show the customer to continue on with other routes, and no refunds would be granted When customers book reservations on the SuperShuttle website a phone number is required to book the reservation When booking their reservation on the website the customer entered all zeros instead of a phone number The driver did not have a valid phone number to call to advise the customer the van was on site for the piand needed to depart.The last contact from the customer was on 2/21/14, when their request for SuperShuttle’s proprietary GPS records was denied This case has been closed as denied since 2/21/14.Sincerely, Customer Care

To Whom It May Concern, Thank you for providing the information pertaining to complaint # [redacted] for [redacted] and allowing us the opportunity to research their complaint SuperShuttle has attempted to contact the customer and has attempted to resolve their concerns Sincerely,Customer Care