Superior Smog & Tune

Review: I took my car for an oil leak, while being repaired I was told to change my clutch, so the did and shaved down the flywheel, they did it wrong the first time with parts and bolts hanging half off the car car would barely drive out of 2nd gear and this never happened before, so they changed it a second time, car can drive but still running very very badly and vibrating all over the road. When asked if they could get another mechanic on the job and double check the work, the owner juan told me no and that its a different part and I need to buy it and pay to have it replaced. These problems never happened before I went in and the owner proceeded to tell me the problems were happening just im a woman and don't pay attention to my car. I asked for a refund they told me no and I need to change the parts they are telling me and if the parts that I buy for them to change doesnt resolve the issue then they will put my old clutch back in my car and then give me 225 back when overall I paid 539.15.Desired Settlement: My car is now in a shop having the work redone that this business performed. I would like for them to compensate me for the labor that they performed and for the parts because I am going to have the new shop save them for me so I can take them back for my money.

Business

Response:

Settlement to Customer:Superior Smog and Tune has Received your written complaint and will re-emburse you with a full refund of $539.15 once the previously installed parts that were installed by our shop are returned.Sincerely,[redacted] (Partner)