Superior Roofing Systems

C[redacted], this is a case of a special order item return.  I spoke at length with this gentlemen and explained to him the situation.  I even contacted my vendor to try and have them reduce there “normal” restocking fee, which they politely did.  I charged him the exact fee the vendor charged me to pick up the material.  We did the best we could to accommodate this customer. 
 
T[redacted]
1320 East Main St.
Easley, SC  29640
www.dixielumber.net
 
(O) 864.859.9521  (F) [redacted]  (C) [redacted]
 
 
                         An employee owned company

To answer your question:  My contractor went to Dixie Lumber and found "in stock, on the shelf" pine flooring. He placed the order at Dixie Lumber for my flooring. Dixie stated that they did not have enough in stock (on the shelf) to fill the order, and the remainder would be sent out as soon...

as they received a new shipment. They said it would only be a few days for the rest to arrive. After my contractor placed the order, Dixie Lumber called me and told me how many planks were going to be delivered and the price, they took my credit card info over the phone to process the order.  I NEVER RECEIVED ANY PAPERWORK, the wood was delivered in 2 trips and my contractor put my floors in. My contractor states that he has never heard of a supply house not taking back unused "extra" materials. Dixie never told me or my contractor that this was "non returnable", my contractor stated that if they had he would have been more exact with his measurements. I hope this answers your questions.