Superior Propane

We hired this company to do a very small bathroom They were here a month and we still have problems with their workWe had three toilets put in and to this date our toilet does not flush They did plumbing work, and eletrical work that is still not working We have a short in the outlet which could cause a fire They never were on time at any day they came Always had to leave to go do other personal things while working MrJohn D Lee the owner subcontracts everything He does absolutly no work himself We are at our wits end with the work they have done It is so flustrating not to have a working toilet or outlet in the bathroom We have tried to contaft Mr Lee but he does not return our calls We paid him an outragous price to have our bathrrom redone It does not work If you would like to send an investigator here to look at the shoddy work they do, please send one Thank you Mrs Helms

Superior Propane requires all of our customers to sign a Service Agreement when they start service. Ms. [redacted] signed her service agreement which I have attached. On the back of the service agreement under Termination of Service paragraph two it states "Superior Propane incurs a cost to set up a new...

account and when service to a customer is terminated. To recoup a part of this cost we will charge you an accounting closing fee based on our minimum hourly rates."  Our hourly labor rate is $100.00. When a customer ends service by either selling or moving out of the house we give the new customer two weeks to sign up. In Ms. [redacted]'s case we read the percent in the tank on 8/26/16 as she requested. The new owners didn't sign up until 9/14/16. The paper work was than processed and the refund request sent to accounts payable. Superior Propane cuts checks once a month on the 10th or the next business day after. Therefore, Ms. [redacted]'s refund check was schedule to be cut and mailed on 10/10/16. In this case it would have taken six weeks, not an unreasonable amount of time. However, Superior Propane did send Ms. [redacted] her refund on 9/27/16 in an attempt to make her happy after several complaints. I have attached her signed service agreement front and back and the final invoice showing her refund amount. In effort to please Ms. [redacted] we are going to refund her back the $50.00 she is requesting. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have received the refund they owed and I would like to close this complaint.  Thank you very much.

Sincerely,

Superior Propane requires all of our customers to sign a Service Agreement when they start service. Ms. [redacted] signed her service agreement which I have attached. On the back of the service agreement under Termination of Service paragraph two it states "Superior Propane incurs a cost to set up...

a new account and when service to a customer is terminated. To recoup a part of this cost we will charge you an accounting closing fee based on our minimum hourly rates."  Our hourly labor rate is $100.00. When a customer ends service by either selling or moving out of the house we give the new customer two weeks to sign up. In Ms. [redacted]'s case we read the percent in the tank on 8/26/16 as she requested. The new owners didn't sign up until 9/14/16. The paper work was than processed and the refund request sent to accounts payable. Superior Propane cuts checks once a month on the 10th or the next business day after. Therefore, Ms. [redacted]'s refund check was schedule to be cut and mailed on 10/10/16. In this case it would have taken six weeks, not an unreasonable amount of time. However, Superior Propane did send Ms. [redacted] her refund on 9/27/16 in an attempt to make her happy after several complaints. I have attached her signed service agreement front and back and the final invoice showing her refund amount. In effort to please Ms. [redacted] we are going to refund her back the $50.00 she is requesting. Thank you.