Superior Plus Energy Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] My Bill was adjusted to a credit on the following date of 10/21/-$1,only, for gallonsFill up was gallons on 3/21/so apparently I used gallons , the bill was $1,for gallons @ a gallon I feel that I only owe for the gallons used at $a gallon = $plus a hazmat fee of $9.62= $271.37, not the current balance saying ammount due now $plus existing Service charges for $10/12/, 9/11/another $, 8/12/$, 7/13/$20.99, 6/12/$20.99, 5/13/another sevice charge again $Service charge for what ? When I called back in May to have this tank removed & wait til Spring of to have tank removed and pumped and off my property in unacceptable, Why the long wait? Also the balance is = $meaning I being charged $a gallon for gallons at unfair pricingWhy am I paying more now? There is no itemized bill, and I did not also see a current bill since 10/12/14, as I looked online to see my current history balanceAlso my last bill dated 10/12/was $also included was a Third Party Notification, and on my bill clearly stated Deliveries and Services are SuspendedI do not feel that I owe these ridiculous charges of $for late fees when this could of been taken care of back in May 2014, When several attempts were made to communicate with BurnwellThis current balance of $I do not agree upon as I have lost several gallons of propane back in March which I was not compensated for at all

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The reason we do not accept their offered settlement is due to the fact that none of the desired outcomes were met or addressedTheir response is designed to appease me as an individual customer without addressing the underlying issue of prenotification of additional charges which is essential in good business practices, and what is expected of Griffith's reputation Secondly, the response does not address the equity of charges as it is based on delivery intervals, set by them, and not the volume of product deliveredThese issues should be addressed for all of Griffith's customers and not just meThankyou for your time on this matter Regards, [redacted] ***

Customer was received a $discount back at the time when this was questionedOur CSR called customer today, 3/21/and credited the account another goodwill adjustment of $ All contracts effective in included tank coverage which is part of the agreement and price Customer was happy with the adjustment

To Whom it may Concern: I am in receipt of your complaint dated 09/04/ I have reviewed your account history with our Rome Customer Service Center and believe that we can propose a mutually agrreable payment arrangement between both parties We believe that you have received monthly statements which reflect your account activity and would be happy to provide a recap of your purchases with our company We are not ina position at this time to waive the existing balance on the account but do believe that we can provide a satisfactory payment schedule to you Thank you for your concernOur Rome office will contact you to discuss [redacted] Superior Plus Energy Services Region Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Stated in their response "it is our company policy" it is Alden's office policy to insist on 150min gal delivery as Wyoming office and A superior offices state company policy is minimum of 100gal delivery When called in to confirm delivery of propane was told by [redacted] the ticket printed for delivery 150gals at Never offered gal minimum delivery as they stated above These people are very demeaning Instead of making people comfortable they make them feel the opposite., they could have offered it, but instead they make you beg for it like they are doing you an extremely large favor

Mr***, We would like to apologize that this matter hasn't been settled in a more timely manner, as we understand that this has caused you frustration The billing error on your canceled account ( [redacted] ) has been corrected The propane tank rental fee that was billed to your canceled account has been removed, and the account balance has been returned to $ We have also effectively terminated and purged the account from our system, as to eliminate any errors in the future Thank you for your loyalty and patronage of our company, we appreciate it Sincerely, Superior Plus Energy Services, Inc

Mrs [redacted] was contacted by phone and the complaint was resolved in the following manner: The last delivered propane gallons will remain priced at the delivered rate of $In turn, Griffith Energy will refund all gallons remaining, at the time of tank pick up, at the same rateAll service and discontinuation fees associated with ending service are to be waivedMrs [redacted] is not required to make payment on her account until the equipment is removed from her property and she has been credited for the remaining gallons