Superior Mechanical

Initial Business Response / [redacted] (1000, 5, 2016/02/10) */ Kelly ***, our Service Manager, spoke to our customer on February 5, He listened to her concerns and made an appointment to visit with her at her home on Monday, February 8,After conferring with our General Manager, he reached out to her again this morning and we have reached a resolution that has satisfied our customerThe customer indicated that she would also contact you regarding our resolution that was satisfactory to the customer Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/02/11) */ Superior Mechanical has settled with me regarding complaint of workmanship No further action is required of you Thank you very much for your time