Superior Home Improvements

My staff has had several conversations with Mrs [redacted] about her service issues In all cases they have advised Mrs [redacted] to call and/or be transferred to the service department to make an appointment regarding her service issues Each time she has stated that she only wanted to speak to myself I did call Mrs [redacted] and did not get an answer Mrs [redacted] expressed to [redacted] my sales manager at the Waco location that she wanted another vehicle [redacted] explained to her that we would have to have the car in service to determine if that was possible, he advised her again that she would need to speak to someone in the service department [redacted] has zero issue with getting the car in service to determine the next plan of action [redacted] also told her that if we could not determine an issue on location her that [redacted] would have no issue sending the vehicle to the manufacturer for a second opinion at [redacted] s expense I would like for Mrs [redacted] to schedule a service appointment so that we can make the best decision possible regarding her vehicle Since the time the car was purchased [redacted] has spent $in warranty repairs as well as $on repairs that were not covered under the warranty Mrs [redacted] as spent a total of $in customer pay I do believe this reflects the efforts of our business to do the very best we can to take care of Mrs [redacted] Please call the service department and we will be glad to look at any and all service issues.Thanks, [redacted] ***

I have spoken with Mr [redacted] and we have settled this out at $ We will be sending him a check soon and he is going to notify you that everything is ok

Hello Ms [redacted] Thank you for reaching out and utilizing our business In reference to complaint ID # [redacted] concerns listed was of Service Issues with your vehicle and the amount asked to pay for the repairsIt was also mention that your vehicle was involved in an accident and would like to be removed from further payment due to no longer having your vehicle.During our investigation, it was found that Ms [redacted] purchased a Nissan Maxima on March 26th, Since that time, vehicle was serviced for repairs times with a mileage reading over 53,since purchased In consideration of the damages and amount it took to repair, a Mechanical loan was offered which does not accrue any interest This Mechanical Loan was reviewed and signed by both parties on December 6, 2016.Unfortunately, on January 29th, vehicle was involved in an accident and an Insurance claim was filed thru [redacted] Collateral Protection Program Insurance check of $has been applied towards her Mechanical and Contractual Loan and request at this time to contact [redacted] for the remaining balance dueWe sincerely apologies for any inconvenience this may have caused Ms [redacted] and we truly are here to assist JD Byrider and [redacted] strive to provide a program that exceeds our customer's expectations and maximizes their opportunity for advancement Please feel free to contact us for any further assistanceSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This is same piece of information that I beem hearing for months nowNow I am out of work due to the fact that I have no transportation there When claim was filed I was told for several people from business that the insurance company will be able to pull the police reports on their ownI was unable to obtain any copies of the police reports because the hours that I worked intervened with the hours of operation of the police headquartersI was told on many occasions that since I couldn't obtain a police report at the time the insurance company would be able to pull a copy of the reports using the case numbersWeeks later I come to find out that nothing has been done on there endAt this point I feel like im playing a game of cat and mouseTheir response remains the same that they are waiting to hear a response from the insurance companyThis has been a on going issue for months now going on monthsHow long does this process really take to handle Regards, [redacted]

First of all let me apologize for the inconvenience On April 12th, we were hit with the largest hail storm in San Antonio historyThe impact of this storm damaged 250,homes in the area We had over repair request within the first daysUnlike regular home improvement repairs we had other things to factor in The insurance companies and mortgage companies were involved as well Not only did we have to attend to the customer, but now we were at the mercy of waiting for insurance and mortgage to be on the same pageCurrently we are at the supplemental stage of this claim We have submitted a claim for double the amount of the original claim and we are waiting their approval for the updated storm claimWe have since installed the roof to the house and are awaiting the supplement in order to be clear on what was approved and what needs to be repairedWe also want to make clear that Superior does not owe ABC for any materials Those letters were not from ABC but a disgruntled employee who was terminated In the mean time we are constantly calling the insurance for updates Unfortunately insurance companies aren't moving as fast as we like because of all the overwhelming amount of insurance claims around the country for storm damage We will keep the customer updated and we will be ready to put them on our production schedule as soon as we get the insurance response back

Complaint: [redacted] I am rejecting this response because: CNAC has not provided the documents that I KEEP REQUESTINGI cannot get a direct answer to my questions regarding the payment from ALLSTATE InsuranceThey are refusing to provide an answer to my question Regards, [redacted]

In response to Complaint ID # [redacted] Ms [redacted] concern was of her contractual terms and the monthly amount that is being reported to the Credit Bureaus In this case, we have investigated this matter and found that Ms [redacted] purchased a Honda Accord on October 20, The terms on her contract was written of $bi-weekly payments which is multiplied by payments then divided by months in which case calculates to $a month It seems that the credit bureaus are only recording her payments on a monthly basis which is not controlled by *** On this same complaint, it was mentioned that Ms [redacted] would like to cancel her obligation in which it is highly recommended to contact on of [redacted] Supervisor, [redacted] or [redacted] for further assistance at [redacted] We truly feel we can assist Ms [redacted] in the future and would not want to lose her as our customer at this time JD Byrider franchise appreciates Ms [redacted] 's business and strives to exceed our customer's expectations Please feel free to contact a [redacted] Supervisor for further assistance.Sincerely, [redacted] Compliance Officer

In the case of [redacted] we have reviewed this matter with the full cooperation of the J.D. Byrider/CNAC franchise in question. Ms. [redacted] was upset regarding her account. Since filing the complaint, this matter has been resolved to her satisfaction. Ms. [redacted] ... purchased a 2008 Ford Focus on March 22, 2016 from the J.D. Byrider franchise located in San Antonio, TX. Records indicate that her account is now current and that CNAC allowed her to make two partial payments. Please understand that it is the goal of CNAC to help customers successfully maintain their account throughconsistent, on-time payments. CNAC would like toapologizeto Ms. [redacted] foranyinconvenience. J.D. Byrider strives to achieve the satisfaction of each and every customer. The J.D. Byrider/CNAC franchise was sorry to learn of Ms. [redacted] ’ dissatisfaction as expressed in her complaint to your office. The J.D. Byrider/CNAC franchise will continue to accommodate Ms. [redacted] to the best of their abilities, and hopes tomoveforwardamicably in their relationship with her.Thanks,J.D. Byrider/CNAC Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I will accept the $because I do not want to send any banking information to the companyThanks

Hello,In reference to ID # [redacted] Complaint received was on the Financial Institution calling Ms [redacted] on an account that was due and while calls were made, Ms [redacted] felt misinformed and became stressful for her We are truly sorry to hear about Ms [redacted] medical condition and CNAC's intention were never to cause her stress During these conversation, Ms [redacted] decided to surrender her vehicle due to her illness and unable to complete our program Through course of surrendering a vehicle in the state of Texas, Mrs [redacted] will receive a Notice of Surplus / Deficiency balance after her vehicle is sold, as requested At that time, she will be considering making payments to clear her accountAs requested by Ms [redacted] , CNAC will cease all telephone calls to the Ms [redacted] and if she wishes to work out arrangements on the deficiency balance, she may contact the General Manager, [redacted] for immediate assistance.Again, our apologies JD Byrider and CNAC strive for Customer Satisfaction and we look forward to being able to assist you in the near future.Sincerely,CNAC

I have called and spoke with [redacted] regarding his complaint with the Revdex.com I have worked out a service date for him to bring the vehicle back to our service department and take care of his service issues I have also agreed to not charge him for work that will be performed *** is bringing the vehicle back to the JD Byrider shop on 12/21/2015, to have all issues repaired If you have any further questions or need anything else regarding this complaint feel free to e-mail me at [redacted] Thanks, [redacted] General Manager JD Byrider [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Superior Home Improvements Co. regarding complaint ID
***
Regards,
*** ***

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Superior Home Improvements Co. regarding...

complaint ID [redacted].
Regards,
[redacted]

I have spoken with Mr. [redacted] and we have settled this out at $500.  We will be sending him a check soon and he is going to notify you that everything is ok.

Complaint: [redacted]
I am rejecting this response because: even though an adjustment was done until now, the responsibility to take the initiative to achieve the high customer's satisfaction about the job  belong to the contractor, but it is not our case nowadays. moreover, until the work is completely done and STRONGLY guaranteed respecting the prestige of the company which is not shown with us, we will satisfied with the work. 
Atte,
[redacted]

First of all let me apologize for the inconvenience.  On April 12th, 2016 we were hit with the largest hail storm in San Antonio history. The impact of this storm damaged 250,000 homes in the area.  We had over 100 repair request within the first 30 days. Unlike regular home improvement...

repairs we had other things to factor in.  The insurance companies and mortgage companies were involved as well.   Not only did we have to attend to the customer, but now we were at the mercy of waiting for insurance and mortgage to be on the same page. Currently we are at the supplemental stage of this claim.  We have submitted a claim for double the amount of the original claim and we are waiting their approval for the updated storm claim. We have since installed the roof to the house and are awaiting the supplement in order to be clear on what was approved and what needs to be repaired. We also want to make clear that Superior does not owe ABC for any materials.  Those letters were not from ABC but a disgruntled employee who was terminated.  In the mean time we are constantly calling the insurance for updates.  Unfortunately insurance companies aren't moving as fast as we like because of all the overwhelming amount of insurance claims around the country for storm damage.  We will keep the customer updated and we will be ready to put them on our production schedule as soon as we get the insurance response back.

First of all let me apologize for the inconvenience.  On April 12th, 2016 we were hit with the largest hail storm in San Antonio history. The impact of this storm damaged 250,000 homes in the area.  We had over 100 repair request within the first 30 days. Unlike regular home improvement...

repairs we had other things to factor in.  The insurance companies and mortgage companies were involved as well.   Not only did we have to attend to the customer, but now we were at the mercy of waiting for insurance and mortgage to be on the same page.  Thus causing delays in our production schedule. Currently we are scheduled to replace the patio.  We are just waiting on the panels for the project and we have also arranged for the new adjuster on staff to help us out with making sure Mr. [redacted] is taken care of.  And as of yesterday he made sure the insurance approved the roof that was denied 2 times before.  If you have any questions please feel free to call us.

On the [redacted] complain.  We used to have a sales rep that was embezzling money and using our business as his platform to create fraud.  He was giving Mr. [redacted] work without approval of the company.  I only approved one and we are waiting for that client to pay us and we will...

be paying Mr. [redacted] what he is owed for all invoices.  We understand that he was unaware of this going on and we are going to honor all the invoices regardless.