Superior Exterior

We've used Superior Exterior numerous times over the past years or so and always been very happy They've installed windows; painted our exterior; put in granite counter tops in two homes for us; and most recently completed an entire kitchen remodel Their work is top notch; the workers are always courteous; the owner answers his phone at all hours to help with any issues that may come up

Superior Exterior has done a great job remodeling our houseThey took our house from old and outdated to gorgeous and modernDan *** is truly a professionalHe addressed all of our issues and recommended solutions when we ran into problemsThank you, Superior Exterior!

We've used Superior Exterior numerous times over the past 10 years or so and always been very happy. They've installed windows; painted our exterior; put in granite counter tops in two homes for us; and most recently completed an entire kitchen remodel. Their work is top notch; the workers are always courteous; the owner answers his phone at all hours to help with any issues that may come up.

Dan [redacted] and his team at Superior Exterior are an extremely professional and knowledgeable group. They managed our recent remodel project (~$100K) on time and on budget. The process was very transparent and customer service was clearly a priority. Highly recommend Superior Exteriors for any residential construction/remodeling work.

Review: I HAd, WHAT I THOUGH WAS [redacted] WINDOW COMPANY REP [redacted]WHOM IVE HAD IN MY HOME MANY TIMES AND HAVE BOUGHT MANY PRODUCTS FROM.HE DIDNT TELL ME HE DIDNT WORK FOR [redacted] WINDOW ANY MORE PLUS DIDNT TELL ME THEY HAD GONE OUT OF BUSINESS.HE TOLD ME SUPERIOR EXTERIOR HAD A BETTER PRICE ON 2 DOORS I WANTED INSTALLED. I FIGURED SUPERIOR EXTERIOR WAS A NEW COMPANY THAT [redacted] HAD BOUGHT.[redacted] SAID I HAD TO WRITE A CHECK FOR $600.00 DEPOSIT(DIDNT SOUND RIGHT NEVER HAD TO BEFORE,ALWAYS PAID IN FULL AT TIME OF COMPLETION OF JOB. KNOWING [redacted] AND [redacted],I WROTE DEPOSIT.2DOORS $3783.00 -600.00=3183.00 CHECK #1210,WHICH I HAVE COPY. I CALLED FIRST WEEK OF JULY WANTED DOORS INSTALLED JULY 10TH, SAID FINE,[redacted] CALLED BACK SAID DOORS WERENT IN WOULD BE ON 13TH,I SAID FINE INSTALL ON JULY 17TH.JULY 17TH I CALL AT 8:15 am TO SEE IF THEY WERE COMMING TOLD ON WAY! (WHEN I ORDERED DOORS 2 MEN CAME OUT AND MEASURED WITHOUT ASKING FOR DIRECTIONS TO MY HOME.) I WAITED JULY 17TH TILL 3PM,NO ONE CALLED ,NO ONE CAME! UPSET! I CALLED WHAT I THOUGH WAS [redacted] WAS TOLD THEY HAD GONE OUY OF BUSINESS AND THAT [redacted] DIDNT WORK THERE ANY MORE 966 3797.MORE UPSET,NEVER HAD THIS TO HAPPEN! TOLD THEM PROBLEM TALKED TO A REP SAID HE WOULD CALL BACK, DIDNT. I CALLED [redacted] ASK FOR OWNER .TOLD HIM PROBLEM, HE SAID THE WORKMEN TRIED TO CALL (DID NOT) COULD NOT FIND HOUSE. [redacted]MR.[redacted] HAD MY PHONE NUMBER,THE MEN THAT MEASURED HAD MY ADDRESS AND [redacted] OWNER,TOLD HIM I DIDNT WANT DOORS ANY MORE WANTED MY $600.00 BACK BEEN DECIEVED ABOUT COMPANY DONT KNOW WHOM IM DEALIN WITH.MOST UNCOMFORTABLE ABOUT COMPANY .HE WANTED TO BRING DOORS TOLD HIM NO ,NO MORE DEALINGS I PAID #600.00 DEPOSIT IN GOOD FAITH DIDNT RECIEVE SERVICE ON TIME,WANTED MY 600.00 BACK. HE AGREED TO SEND BACK $600.00 WITHIN 30 DAYS AS OF JULY 17TH THAT WOULD BE AUG 16TH HE DIDNT SAY WORKING DAYS.AS OF NOW THAT WHERE IT STANDS.Desired Settlement: I WANT MY GOOD FAITH DEPOSIT OF $600.00 REFUNDED.THANK YOU [redacted]

Business

Response:

Mrs. [redacted] contacted [redacted] via Mr. [redacted] cell phone and requested a est¡mate for replacing 2 doors. Mrs [redacted] had been a former customer of [redacted], previously of [redacted] windows. [redacted] knew where Mrs. [redacted] lived. He went to her home and sold 2 doors. Enclosed is the contract with Superior Exterior that Mrs. [redacted] and salesman [redacted] signed. If you look at the contract it has her address as [redacted]. We now know that Mr. [redacted] had wrote the incorrect address. The men who measured the doors, [redacted] and [redacted], also previously of [redacted] windows, knew where Mrs. [redacted]s home was since they had previously worked on home. No one noticed the incorrect address on the contract until the installers went to the address on the contract and no one came to the door. Our installers tried calling Mrs. [redacted] several times with no answer or response. When Mrs. [redacted] called and asked for a refund [redacted] tried to explain the mix up to her and promised to install the next morning at the correct address. Mrs. [redacted] denied the request and insisted on a full refund of the $600 deposit. The doors were special order, which is why the deposit was needed. Under normal circumstances a refund would not be granted. But we felt though the address was not correct the contract would be null and void. [redacted] agreed to refund the full $600 within 30 days. That check was mailed out 7/25/15.Thank you,Joanna St.Clair, Owner of Superior Exterior

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. BEWARE! SMOKE AND MIRRORS!

Regards,