Superior Cleaning Equipment Inc

Thank you for giving me the opportunity to respond to the above complaint.
[redacted] came in for service on 6/13/14 and we repaired his unit, as requested, 
the same day, and informed him that we did not have one of the parts in stock at 
the time but would order...

if he would like, he declined.
We received an email from him late afternoon on 6/16/14 and my salesman 
responded, within an hour, that he would talk to the Service Manager the 
following week. A few emails went back and forth regarding the repair and his 
issue with was that we did not call back to let him know the part was in.
In the meantime, Mr. [redacted], under another name, proceeded to post complaints 
on Yelp and Facebook, before we even had the opportunity to respond to him.
Mr. [redacted] called on 6/29/14 and spoke to me directly and I discussed the 
situation with him and apologized for the poor communication and informed him 
that we would refund him the full amount of his invoice, parts and labor. The 
credit was applied to his credit card on 6/30/14 for the full amount of $127.37. 
We respectfully asked that he not do business with us again
Regards,
[redacted]
President

Review: I brought my landa surface cleaner in for service

I showed the technician my areas of concern.

Striping and pneumatic wheels are wobbly.

I received my unit and invoice says, clean filter, adjusted Nozzles, tested on the surface, replaced caster, $45... labor $75... total $127

The pneumatic wheels are still wobbly, and the unit is still has the same problem

The technician told me over the phone that they did not have the caster in stock.. I told him, it's not something I really need.. That it was not a must-have... But somehow it ended up on the invoice?

Business

Response:

Thank you for giving me the opportunity to respond to the above complaint.

[redacted] came in for service on 6/13/14 and we repaired his unit, as requested,

the same day, and informed him that we did not have one of the parts in stock at

the time but would order if he would like, he declined.

We received an email from him late afternoon on 6/16/14 and my salesman

responded, within an hour, that he would talk to the Service Manager the

following week. A few emails went back and forth regarding the repair and his

issue with was that we did not call back to let him know the part was in.

In the meantime, Mr. [redacted], under another name, proceeded to post complaints

on Yelp and Facebook, before we even had the opportunity to respond to him.

Mr. [redacted] called on 6/29/14 and spoke to me directly and I discussed the

situation with him and apologized for the poor communication and informed him

that we would refund him the full amount of his invoice, parts and labor. The

credit was applied to his credit card on 6/30/14 for the full amount of $127.37.

We respectfully asked that he not do business with us again

Regards,

President