Mrs [redacted] Dispute Resolution Specialist The Revdex.com [redacted] RE: Case # [redacted] Dear Mrs***: I am in receipt of your March 25, email correspondence regarding Case # [redacted] and the revised complaint Attached is a direct communication from the roofer that did the work (including pictures) that refutes [redacted] 's assertion that it was done incorrectly The work was completed timely and the work was done properly If you or [redacted] have additional questions or need additional information please feel free to contact me at [redacted] Sincerely, [redacted] President
Complaint: [redacted] I am rejecting this response because: This complaint started beause of a slow response to repair leak I had called Imaginers early Monday morning Marchto put in a service order I wasnt notified that the job was completed on Friday March untill Tues March Had I known that on Friday March or earlier that the job was to be scheduled and/or repaired on that day this complaint would not have been filed As far a I knew by Tuesday March the job was still not completed Now this has gone from a slow response to defective work complaint The roofer states they repaired collar on a serviceable flangeI have attached pictures (2)of first job with flange bent up on both ends after collar was installed The second time the complete flange/collar was replaced ,again with the edge of flange not secured to roof.And frankly a sloppy looking job.Picture Attached (1) I dont believe the pictures the roofer has are of the repair to my vent Is the leak repaired? Yes Has the job been done correctly? No Im done trying to get this completed properly Sincerely, [redacted]
Dear [redacted] , We are in receipt of your March 24, email correspondence regarding Case # [redacted] regarding [redacted] homeowner at [redacted] The [redacted] is a condominium community in [redacted] ** Imagineers is the Property Management Company for The [redacted] The service request which Mr [redacted] references was placed on March 16, and was completed on March 20, The service request required a qualified roofer to repair Once a qualified roofer could be scheduled to properly address the problem, the work was completed We believe that at the time this complaint was submitted to Revdex.com the work was already completed We believe that this matter is closed and that there are no other outstanding issues Thank you [redacted]
Mrs [redacted] Dispute Resolution Specialist The Revdex.com [redacted] RE: Case # [redacted] Dear Mrs***: I am in receipt of your March 25, email correspondence regarding Case # [redacted] and the revised complaint Attached is a direct communication from the roofer that did the work (including pictures) that refutes [redacted] 's assertion that it was done incorrectly The work was completed timely and the work was done properly If you or [redacted] have additional questions or need additional information please feel free to contact me at [redacted] Sincerely, [redacted] President
Complaint: [redacted] I am rejecting this response because: This complaint started beause of a slow response to repair leak I had called Imaginers early Monday morning Marchto put in a service order I wasnt notified that the job was completed on Friday March untill Tues March Had I known that on Friday March or earlier that the job was to be scheduled and/or repaired on that day this complaint would not have been filed As far a I knew by Tuesday March the job was still not completed Now this has gone from a slow response to defective work complaint The roofer states they repaired collar on a serviceable flangeI have attached pictures (2)of first job with flange bent up on both ends after collar was installed The second time the complete flange/collar was replaced ,again with the edge of flange not secured to roof.And frankly a sloppy looking job.Picture Attached (1) I dont believe the pictures the roofer has are of the repair to my vent Is the leak repaired? Yes Has the job been done correctly? No Im done trying to get this completed properly Sincerely, [redacted]
Dear [redacted] , We are in receipt of your March 24, email correspondence regarding Case # [redacted] regarding [redacted] homeowner at [redacted] The [redacted] is a condominium community in [redacted] ** Imagineers is the Property Management Company for The [redacted] The service request which Mr [redacted] references was placed on March 16, and was completed on March 20, The service request required a qualified roofer to repair Once a qualified roofer could be scheduled to properly address the problem, the work was completed We believe that at the time this complaint was submitted to Revdex.com the work was already completed We believe that this matter is closed and that there are no other outstanding issues Thank you [redacted]