Superior Calhoun Gas, Inc.

November 2, *** *** ** ***
*** *** ***
*** *** *** ***
** *** *** ***
*** ** ***
*** *** * *** * *** ** *** Dear Mrs***: I am in receipt of your October 24, email
correspondence regarding *** *** (Case # ***), who is a homeowner in the *** *** *** Condominium Association. *** *** *** is a 108-unit condominium community in *** *** *** Imagineers is the property management company for *** *** ***. In that capacity we report to the *** *** *** ** *** Mrs*** has made the request that water damage repair to her unit caused by a roof leak be performed by a contractor of her selection. Mrs*** was asked to provide a copy of the quote from her contractor to repair the water damage, which she did on 10/28/16. The board of directors reviewed this request and authorized use of the contractor and payment upon verification that the contractor is properly licensed and insured. Mrs*** also expressed concern that drain on her roof may not be adequate based on a report she has reported she received from association’s roofing contractor earlier in the year. We have checked the original invoice from the roofing contractor to try to confirm what the roofing contractor may have said at the time and it did not mention any concern regarding the drain. In addition, we will reach out to the roofing contractor to further investigate and reconcile Mrs*** concern on this matter. If you have any additional questions or need additional information, please feel free to contact me at ###-###-#### Sincerely, Kenneth ** *** President CC: *** ** ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

September
22, 2015
 
Mrs.
[redacted]
Dispute
Resolution Specialist
The
Revdex.com
[redacted]
 
RE:      Case # [redacted] – Mrs. [redacted]
 
Dear
Mrs....

[redacted]:
 
I
am in receipt of your September 14, 2015 email correspondence regarding Mrs. [redacted] Case # [redacted], who is a homeowner in the [redacted] Condominium
Association.  [redacted] is a 90 unit
condominium community in [redacted], CT. 
Imagineers is the property management company for [redacted].  In that capacity we report to the [redacted] Board
of Directors. 
 
Our
records indicate that the common plumbing drain required cleaning on only two
occasions.  Prior to the blockage earlier
this year, we last show an issue with the line being blocked on July 9, 2012.  The property assistant Carol was surprised to
hear of the claims of no response to the calls received as she recalls speaking
with the resident numerous times.  Following
the clearing of the blockage earlier this year, a service request was placed on
May 19, 2015 to have the onsite maintenance person address the repair.  As of the August 13, 2015 meeting the repair
had yet to be completed.  Observing the
open service request, the Board of Directors advised the community association
manager Phil G[redacted] to cancel the service request and advise the unit owner
that the matter should be submitted to the unit owner’s insurance company and
that per the Association’s governing documents the expense should be that of the
unit owner.
 
Upon
receipt of the complaint from the Revdex.com, Mr. G[redacted] revisited
the issue and asked the onsite maintenance staff person to inspect the damage
to the ceiling and to the floor.  The
onsite maintenance person visited the home on September 15, 2015.  He determined that the damage to the ceiling
was not extensive.  He also determined
and advised the homeowner that the damage to the floor was unrelated to the
pipe leak during the drain line snaking.   The onsite maintenance person reported back
to Mr. G[redacted] his findings.  In the
interest of resolving this matter, Mr. G[redacted] authorized the repair of the
ceiling by the onsite maintenance person at the expense of the Association.  The work is scheduled to be started on
October 1, 2015 after being scheduled with the unit owner at a mutually
convenient time.
 
If
you have any additional questions or need additional information please feel
free to contact me at ###-###-####.
 
Sincerely,
 
 
Kenneth
G. S[redacted]
President
 
CC:
     Board of Directors
            Phil G[redacted], Imagineers