Superior Cadillac GMC Of Anniston

I towed my car in to the dealership to get it checked out because it would mot crank and needed a tune up.
My car was towed into the dealership around the first week of the month it was there about two weeks, I called frequently to see if they had checked it and what was wrong with the vehicle. I have experienced this issue of no start ever since I have had this car. It is a 2004 Cadillac Cts with a little over 120,000 miles on it. I have taken it to several dealerships because I felt that it was a factory defect. I initially had to get a battery delivered before they could check it. The man that I was dealing with was ***. He finally told me that I needed a tune up spark plugs, coils, and a shift linkage. The total would be around $1250, a of couple of days passed and I called back he said that he test drove the car and everything looked good.
A little while later he called me back and said I needed a computer because the car wouldn't crank. I had been telling him that so he told me that he would sell me the computer for $638 and that the original part was $1000 and that the labor would be $300. I asked him if he could reset the computer, without telling me if he had tried that or not he said "no and that he would put the part on it the next morning."

That night in prayer I felt as if I needed to investigate the matter so I researched it and found out that GM had put a recall on the computer on all 2004 Cadillac Cts models and all of these years with me taking the car from place to place no one ever admitted this, nor did I get a notice in the mail. I immediately emailed *** and the dealership alerting them not to touch the vehicle because there should have been a free recall service done to the car. The next morning when they opened at 7:30, I called the service department and asked *** what time they were going to start on the car to make sure that he had not started on it. He said that he was gonna start on it soon that morning. I said good you haven't started on it check your emails, I don't want to pay for this service because it should be free the recall stated that any 2004 Cadillac Cts should have the ECM (computer) reset. It states that dealerships should do this free service no matter the mileage, age of the vehicle or ownership.He told me that he was going to push the car outside and I could tow it again this was after he told me that he just test drove it the day before. About 15 minutes later he called me back and said that they had already put the part on the car and that I would have to pay for it, I told him that he had not because I just talked to him in reference to the part. He and a man named Morgan began to conjure up a story that Morgan had put the part on when he had a break the day before. I said that I did not believe them because if he had, *** who is over the service department, would have stated that earlier that morning when I spoke with him about it.

They both began screaming in the phone belligerently "you are a liar over and over again! I asked them if this was how they spoke to their customers? I reported the incident to their General manager, I asked him to pull the call so that he could hear the way in which they spoke to me an African American woman, and paying customer, over the phone. He said that they would take the part off of my car and that I could tow it home. He told me that they do not record phone calls and he never spoke about their ill treatment of me a paying customer.

I have since contacted General Motors and they assured me that they would investigate the matter and I have complaint number which is X-XXXXXXXXXX. I should hear from a supervisor at GM in two business days. This was a very disheartening experience to say the least!

The dealership baited and switched us on 6/9/18. Trying to cancel GAP now and thy won't refund us even though it has been within 39 days of purchasing
We bought a truck on 6/9/18. Our salesman's name was ***. We Get the truck home and realized the vin numbers didn't even match the truck that we signed a contract on. They basically bait and switched us. We had already traded our other vehicle in at this dealership so we decided that if we were going to pay more for a base model truck that we would find another truck at the same dealership that we liked. The sales man is a liar, caught him in lies several times about not being at the dealership and then show up and he would be there. Then lied about a truck on the lot that he says "he couldn't find the keys for and that the owner was holding it for a friend" then get to the dealership and wasn't in the same spot. So they obviously found the keys.. (lie) So we find another truck we like on 6/11/18. Sign the contract and off we go. We then Have to go back a day later because they don't do paperwork right and have to go back and resign paperwork. We decide it is in our best interest to refinance and get away from GMC as fast as we can do we refinance on 7/5/18 through our credit union. We bought more Gap insurance through our credit union. On 7/11/18 I go down to the dealership and try to cancel the Gap insurance and sign the paperwork and I had them make a copy of the paperwork. I call Allstate, where the GAP policy is from, on 6/12 to see if they got the cancellation for policy #***XXXXXX and they don't even have our policy in their system. Allstate could Not even find the policy with the last 6 digit of the vin#XXXXXX. So they basically sold me a non existent gap insurance policy. That is Fraud!! So I then call back down to the dealership and they tell me that they are mailing me another form to fill out as they lost my last cancellation form (which I still have a copy). Thy nailed me a form and I got it on 7/14/18 (Saturday) with a prepaid envelope to send it back. I take the form straight down to the dealership and find out that the dealership was sold and is no longer owned by ***. It is now owned by another local dealership in town which is Superior Hyundai. A gentleman named *** tried to help me but says that since it was owned by *** that it isnt in his hands to offer a refund. He states that *** has to send me the refund. I have called multiple times to this dealership and no one can tell me where my refund is and they dodge my calls. I just want my refund that I am owed. Still to this day, 7/30/18 *** is still at the dealership and lies to me every time I talk to him. He says *** comes in and out of the office then when I call back someone else tells me that *** (old owner) does not come in. No one can tell me who is handling the gap cancellation. I have called Allstate again today 7/30/18 and they still don't have this policy in their system. I received my payoff from GMC today in the mail which is dated payoff was on 7/9/18 and it states that the dealership will issue refund of any insurance but no one can tell me anything. They are operating and doing illegal stuff. They really need to be shut down. Legal action is needed here.