Superior Cabinets

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The promised refund day is [redacted] Jan I have not received my refund until nowThe CEO of Dubspot Daniel FG [redacted] keeping fraud about paying the money but never really doesWe are filing a court case suing them right now.So, this complaint has not resolved yet [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi there - we refunded the customer's paymentWe moved locations and they were not notified that the class was moved to a different date and timeOur sincere apology for this Thank you,Dan

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Hi we are aware of the student's requested refund and will be sending a wire transfer for the full amount this coming weekWe did reply to many emails and phone callsWe also spoke with [redacted] regarding the situation.We have a refund policy which is stated clearly on our websiteAdditionally the courses have very detailed explanations on our website, including the description of each course [redacted] registered for.Despite this we agreed to a full refund which we originally intended on sending via check [redacted] requested a wire instead along with his bank informationWe will send the confirmation of the wire.Thank you and we apologize for the inconvenience.Dan

Hi we are aware of the student's requested refund and will be sending a wire transfer for the full amount this coming weekWe did reply to many emails and phone callsWe also spoke with [redacted] regarding the situationWe have a refund policy which is stated clearly on our website Additionally the courses have very detailed explanations on our website, including the description of each course [redacted] registered for.Despite this we agreed to a full refund which we originally intended on sending via check [redacted] requested a wire instead along with his bank informationWe will send the confirmation of the wireThank you and we apologize for the inconvenienceDan

Revdex.com:At this time, I have not been contacted by Dubspot regarding complaint ID ***.Sincerely,*** ***

Hi *** - very sorry this is the first time I'm seeing thisAs an accredited business with you since - we haven't had any complaints and we have thousands of customers a yearI am
addressing this now and will reply to the original requestWe take this very seriously Thank you! ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The promised refund day is *** Jan I have not received my refund until nowThe CEO of Dubspot Daniel FG*** keeping fraud about paying the money but never really doesWe are filing a court case suing them right nowSo, this complaint has not resolved yet
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In response to *** ***'s complaint: ***'s refund check was mailed on January ***, within our 30-day refund policy window
We understand's ***'s frustration as his teacher did unexpectedly leave without notifying anyoneAnother teacher was assigned to this class, but *** did not want to continue
I apologized to *** for our failure to live up to our normally high standardsFrom there, *** and I exchanged several emails and came to a general understanding.
We wish *** the best of luck and hope he continues his music education elsewhereThis check cleared our account on January *** (attached)Thank you,Dan

At this time, I have been contacted directly by Dubspot regarding complaint ID ***, however my complaint has NOT been resolved
because:
Now they removed me from the school roster and claim to have sent me a refund check I never got this check they are talking about and now no longer have access too the school
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/02/19) */
Dear ***:
We are in receipt of your letter dated February 12th, Thank you for your letter and we sincerely apologize for your negative experience with our companyWe appreciate you taking the time and giving us your honest
feedback, as we view this as an opportunity to improve
Please find enclosed all the supporting documentation regarding the sale of goods and services between Superior Cabinets and the complainant
In brief the history of the transactions is as follows, documents referenced are attached:
- November 23rd, 2015: Superior Cabinets installed the kitchen project, install went very well, all parts were functional
- Upon install Superior identified that there were finishing defects the major of doors and drawer fronts, which was unacceptable to our standard
- We immediately recorded all of the defective doors, Doors and Fronts total
- Info was communicated back to *** team, which identified the issue to be a spaying failure
- December 23rd, 2015: All parts arrived to Superior Cabinets Edmonton, Doors and Drawer Fronts total
- Parts were inspected, but failed inspection againUnfortunately the product came out wrong from the factory the second time
- We immediately reordered all of the Doors and Drawer Fronts the second time
- Booked return trip was canceled with the client, explaining the situation of the failed inspection
- Return trip was rebooked with client but with delayed date of February 26th, 2016, as client requested a specific installer, who was original to the job
- Alternative installer was offered with a sooner date completion date, but was declined by client, as specific installer (original to the job) was important
- February 16th, 2016: All parts and accessories were received and inspected by the General Manager, Project Manager at Superior Cabinets Edmonton
- All parts and pieces passed inspection
- Return trip is currently booked with original installer on Friday February 26th,
Again, we apologize for this inconvenience and the delays this may have caused youWe agree this job is taking much longer to compete, which was not the intention and are we deeply sorry for thatWe take product quality and job completion very seriously and we are committed to ensuring this job gets completed to the contract as specified
Regards
Initial Consumer Rebuttal /* (3000, 8, 2016/02/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There are factual errors in the business response
Another installer was never offered in order to complete the job
It is indicated all parts where checked, this is not accurateThe replacement parts had defects, the upper cabinet was short, the microwave shelf was wrong size for the 3rd time and another shelf had no holes for the hinges
Installer was pulled off the job after hours because of a crisis in another house on another job
We're grateful that the designer, David C***, stepped in and tried to resolve the issue but so far the job is not finished

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
?
Simply stated, the money isnot showing in my accoutn, and as many times as this company says they are "taking" things "seriously", it never happens, and month after month my bills go unpaid, my credit scores go lower, and I politely await resolution to what should have been a simple process.In short, I do not have my refund, this business has caused my finances great trauma, I am a simple person living on very little, trying to learn and growI am stressed by the problems this has created in my life, and the 'resolution' provided says nothing to me about when they will actually take Action, instead of taking "seriously".Regards,*** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 1. The promised refund day is [redacted] Jan 2016. I have not received my refund until now.2. The CEO of Dubspot Daniel F. G[redacted] keeping fraud about paying the money but never really does.3. We are filing a court case suing them right now.So, this complaint has not resolved yet. [redacted]   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted directly by Dubspot regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Now they removed me from the school roster and claim to have sent me a refund check  I never got this check they are talking about and now no...

longer have access too the school
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Dubspot has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

In response to [redacted]'s complaint: [redacted]'s refund check was mailed on January [redacted], within our 30-day refund policy window. We understand's [redacted]'s frustration as his teacher did unexpectedly leave without notifying anyone. Another teacher was assigned to this class, but [redacted] did not want to continue. I apologized to [redacted] for our failure to live up to our normally high standards. From there, [redacted] and I exchanged several emails and came to a general understanding.   We wish [redacted] the best of luck and hope he continues his music education elsewhere.This check cleared our account on January [redacted] (attached).Thank you,Dan

Hi we are aware of the student's requested refund and will be sending a wire transfer for the full amount this coming week. We did reply to many emails and phone calls. We also spoke with [redacted] regarding the situation.We have a refund policy which is stated clearly on our website. Additionally...

the courses have very detailed explanations on our website, including the description of each course [redacted] registered for.Despite this we agreed to a full refund which we originally intended on sending via check. [redacted] requested a wire instead along with his bank information. We will send the confirmation of the wire.Thank you and we apologize for the inconvenience.Dan