Superior Automotive Service Inc.

This is in response to your letter dated March 7, regarding the above referenced ID number.The billing matter in question was brought to our attention in February 2017, prior to our receiving the Revdex.com letterAt that time, the patient's account was reviewed by me and one of our financial
counselorsAs a result of the review, it was determined that an adjustment to the account was warranted and adjusted to a "zero" balance*** *** ***, Inc(***) has been made aware of the adjustment to the account.Please note that it is the patient's responsibility to provide accurate insurance information to the provider at the time services are renderedPatient informed our billing staff that she would not be eligible for Aetna Medicare until April 1, 2015, which is after the services were rendered.I am trusting that the information provided will resolve this issueIf you have any questions, please do not hesitate to contact me at ###-###-#### or via email at *** ***.Sincerely,Marc C*** Chief Financial Officer

In response to the complaint (ID ***, please note that we have reviewed our records and found no evidence that the patient's account information was reported to the credit bureaus. In addition, and as a gesture of good faith, the $balance will be removed from the patient's
account. We are trusting that this communication resolves the patient's concerns. Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They want to throw some money at the issue - so be it. The insurance may still pay them. Regardless, I still believe that the timeline of CHH billing practices to be hostile and their customer service grossly inept at almost every juncture of interaction pre and post procedures on every level dealing with cost inquiries and billing.
Regards,
[redacted]

From: S[redacted], Betty L<[redacted]>Date: Mon, Sep 11, 2017 at 1:14 PMSubject: FW: [EXTERNAL] You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: "[redacted]" <[redacted]>Cc: "C[redacted], Marc" <[redacted]>This communication is sent on behalf of Marc C[redacted], CFO, Chestnut Hill Hospital, in response to the complaint below that was closed in April and reopened in August. “Upon further review of the claim, this worker’s compensation carrier rejected the claim after more than a year of review.  This claim was subsequently denied by [redacted]’s personal insurance.  As a result, the system automatically generated an invoice to you at that time.  As stated in my previous response, we have written off the balance on this account.  My sincere apology to Ms. [redacted] for any inconvenience this matter has caused.” Marc C[redacted]Chief Financial OfficerChestnut Hill Hospital   Betty______________________________________________________Betty S[redacted] | Executive Assistant to CEO & CFO | Contract Administrator | Chestnut Hill Hospital[redacted] Avenue – Philadelphia , PA  19118Phone:  ###-###-#### || Fax: ###-###-#### || Email:  [redacted]

From: [redacted]<[redacted]>Date: Wed, Aug 30, 2017 at 4:09 PMSubject: Fwd: Your response to the Revdex.comTo: [redacted]Ma. [redacted],Attached please find the email that I sent to Marc C[redacted] at Chestnut Hill Hospital.  I have had continuous medical insurance since birth.  Chestnut Hill Hospitals billing department is the one that failed to submit the bill to my insurance.  When I spoke with the supervisor in the billing department she stated that a notice had not been sent to me just to the collection agency.  Therefore, Marc C[redacted] needs to amend his response to my complaint and issue me an apology.  If he looks at my medical file st Chestnut Hill then that would confirm my medical insurance.  Thanking you in advance for your time and assistance.[redacted]Sent from my [redacted]Begin forwarded message:From: [redacted] <[redacted]>Date: August 24, 2017 at 1:45:17 PM EDTTo: [redacted]Subject: Your response to the Revdex.com Mr. C[redacted],This email is in reference to your response to the Revdex.com of Philadelphia in reference to my complaint.  On March 31, 2017 you sent your response to Ms. [redacted].  In this response you stated "Please note that it is the patients responsibility to provide accurate insurance information to the provider at the time of services rendered".  If you would have investigated correctly you would see that I had medical insurance with Highmark Blue Shield (copy of a claim submitted to Highmark Blue Shield with date of service January 5,2015.) I had several test as well as visits with Doctors in the Medical Building of Chestnut Hill Hospital who were paid by my insurance carrier because they submitted the claim to the correct insurance company.  I will state this for the last time.  Your Billing Department failed to submit the claim to my insurance company in a timely manner.  They also failed to notify me in a timely manner where this bill would have been paid.  Therefore, at this time I am requesting that you contact Ms. [redacted] at the Revdex.com and amend your answer and send me a letter of apology.If additional information is needed please feel free to contact me at ###-###-####.Thanking you in advance for your time and assistance.Sincerely,[redacted]Sent from my [redacted]