Superior Auto Exchange

Great company to do business with. Fast, easy and the best value.

Told we were good to go with the deposit, payment and all would be ready when we arrive. Get there and nothing was final, doen payment was required, payment was hundreds higher than told, car needed repairs and best part deposit was not refundable. Coerced to secure car since '5 others are looking to buy this car today'. Talked to 3 people, none had any answers or took any responsibility. Walked out and I will never do business with such a crooked group.

1st off the truck we wanted was available when we called but it magically was not when we arrived not even an hour later after arriving so they show us a more exspensive truck which was out of our budget but we liked so we proceeded. It ran great and we left with it the same day. We went to start it for the 2nd time and we couldnt get it out of park! The check engine light also came on! Long story short we finally got it to our mechanic and there was a long list of pricey issues! He said they must of cleared the check engine light right before you left with it because these issues didnt just appear! I called them back and expressed how upsetting it was spending $23,000 on a truck that had numerous issues and is going to cost us an additional $6,000-$7,000 to fix. We got a truck because we needed it asap due to needing to haul our tractor and trailer Tuesday. The lady I spoke with said id get a call back first thing Monday it is after 1pm and still havent heard from them.. I really wish I would of read the reviews before coming here because we are now stuck with a pricey issue! I wish theyd have the decency to atleast make it right but sadly based on seeing what others have experienced we dont expect that out of them!!

I was getting ready to come up and purchase a vehicle from Superior Auto Exchange on Tuesday, 1/21/2020. I called them a couple hours before my appointment to make sure it was okay to take the vehicle to a mechanic. For some reason the vehicle was getting a tune up and I was unable to come test out the vehicle for a couple of days (until Thursday, 1/23/2020). They had asked if i'd like to hold the vehicle and I agreed. They informed me that they just needed a card number on file to do so. After doing so the representative, Orlando, informed me it was a $300 hold. I came up two days later and test drove the vehicle as well as took it to a mechanic. The mechanic informed me that the car was complete junk. I took the vehicle back and told them I no longer wanted the vehicle and that I wanted the $300 hold refunded. I was showed a document with my name PRINTED, stating that I understood that it was a non-refundable fee. I told the representative and the manager that I was not informed that it was non-refundable fee and that I wanted my money back. They refused. I then filed a charge back dispute with my credit card company. I have just received a statement from my bank stating that they are unable to honor my claim. a photo of the document regarding the $300 non-refundable fee was attached to the statement from my bank. This document contains two forged signatures. I NEVER signed this document.

I financed a 2008 GMC Sierra from iAuto (Triumph Cincinnati) on January 15th. In the price negotiation process I made aware to Jasmine (sales rep) about the service engine soon light, passenger airbag light, and that the breaks felt off. She said it's probably something minor because the vehicle undergoes a thorough inspection when iAuto takes posession. The price that they countered back with would include a warranty that iAuto would be paying for. I agreed on the new counter with warranty under the impression they would be fixing the issues addressed. Before leaving with the vehicle I verified where I needed to take the truck for repair. Since it was within the 30 day warranty they offered I wasn’t sure if I should bring it back to their service shop or follow what the warranty recommended and go to a certified GMC mechanic. After a couple days the certified mechanic contact me about roughly $1,900 in mechanical issues that the warranty wouldn’t cover. I took the truck back to iAuto where they said they would look at it. They kept it for 5 days and when I went to pick it up I was told they didn’t do anything to fix the issues. I asked about the inspection the vehicle goes through and Jesse (sales manager) admitted they knew about the mechanical issues. The only resolution was to take it to the recommend shop for a discount price but I would still have to pay for the repairs out of pocket. So basically I have an expensive driveway ornament I don't feel safe driving my family around in.

Shopping here is the usual new/used car buying experience. However do NOT buy a used car with any issues whatsoever and expect them to fix them. They wrote in the contract that they'd fix the driver side window of my car, had my car for 4 working days and 2 off days. And when I went to pick my car up they told me a heat shield was loose and they added two screws. Not only did they not even look at my window, they told me it worked fine and when I showed one of the salesmen it wouldnt even budge, he told me all they could do was estimate the repair for me. It seems like a small issue until you wake up for work the next morning and your window has been down all night long and its been raining. I spent hours detailing my vehicle after I bought it and they even complimented my work. And when I dropped the vehicle off for the repairs I was told I was getting, my leather seats (which I had done some work to as well) were even more torn up than when I bought the car. I also was sold a $2,000 extended warranty so dont buy into their warranty. It just adds to the bill and with the money you'd save you could just hire a shop to do the work yourself (plus they cant even do the repairs it has to be taken somewhere else), some cars it may be worth it (higher end cars) but for most just tell them you dont want it. At this point I don't even want them to touch the car because I know it'll do even more harm than good.

This business scammed us into a $2995.00 warranty during the time of sale acting as if it was required for the purchase of their vehicle. One day into having the vehicle I had to put it in the shop spending over $1500.00 in repairs the warranty would not cover anything stating I didnt have the vehicle for 30 days. Got my vehicle back for 5 days and had to put it back into the shop spending over $5000.00 and had to fight the warranty company for two months (all while the shop kept my vehicle) saying the problems were pre existing and that the warranty was automatically voided because their was a lift kit on the truck. I had no clue the vehicle was even lifted, called the dealership and they did not know it was lifted either and tried to bribe me into taking my bad review down in return of upping my warranty package to the next level... 4 Months later I had to have a complete motor rebuild on my vehicle not using the warranty when my vehicle supposedly passed a vehicle inspection when the dealership first received it. I have over $10,000.00 in fixing my vehicle on top of my monthly payments or still having to pay off for this vehicle. The dealership stated to me that I could drop the $2995.00 warranty at any time that it was a $200.00 fee to do so. I tried to drop the warranty and they are now saying I can not do so that the vehicle has to be a total loss or a repo... They will not return or answer my phone calls to even do so, I spoke with the general manager and he stated that it has to do with the financial department and he was busy at the time I asked for him to call me back and he has not. I am not the only person this company has scammed with this supposed warranty they sell their google reviews now show they have done it numerous times and they sell faulty vehicles. I hope that they are stopped and the future people do not get stuck in a situation like I have. I would like to have them personally send me a refund for the $2995.00 warranty that I am paying for and cannot use...

I was tricked into buying the car after being offered a 6 month warranty that they assured would cover the potential oil leak I spotted or any other engine problem. The warranty covered nothing. The $9.2k car needed over 4k in immediately necessary repairs so the car would be road worthy and safe to drive. It needed engine repair (2k), all new tires (1k), new shocks and lots of other basic stuff (1k+). Other issues continue to come up as well. My mechanic told me this car shouldn't have been sold like this and wouldn't have passed a routine car inspection. Clearly, the dealer didn't perform an inspection before selling, since the tires were "dangerous" to drive on, yet the dealer let me drive an hour home anyway. I tried to call the dealer several times and talked to people, including the salesperson who sold me the car, but they all tried to get me off the phone saying the manager would call back. They never did. I even filed a complaint with the attorney generals office and they didn't respond to that either. I'm not sure how this dealer can legally get away with this type of fraudulent/negligent behavior. In addition, somehow they got 20+ 5-star reviews in one day (two days ago), which would be nothing short of a miracle.

On 9/5/19 I purchased a vehicle from Superior Auto Exchange, salesman Jesse *** and finance guy Tyler ***. I live in *** so it's about a 2 hr drive. We agreed concerning a purchase price of $13,600. The dealership switched the paperwork at the signing process where they had charged me for $5000 worth of *** warranty contract, GAP insurance and a *** security system. When I tried to call the dealership back to resolve they would not come to the phone. The salesman always cam up with an excuse, out to lunch etc. Over the course of 3 days I called 12 times and no one ever called me back. I drove 2 hrs to the dealership and they were very confrontational and denied any wrong doing. I was within 30 days so I could cancel all of these contracts. After a 2 hour battle with the salesman, he finally marked an "X" on the paperwork of each contract and signed his name and said all would be credited back to the financing institution ***. No credit was received after weeks of waiting I contacted all 3 contract companies myself, they sent the money to the dealership but the credit would have to come thru Superior. I have waited over a month and still no credit. All 3 contract companies have emailed Superior copying myself and still no response. While at the dealership the salesman Jesse eventually blamed it all on the finance guy stating that I could shut their whole business down for what they did to me...RED FLAG! Their google reviews are terrible and they currently have a -B rating with you, however I didn't know that until after the purchase. This business moved a few miles away to a very busy corner street where they no doubt will swindle other consumers. Please help me prevent this from happening to another individual. I can be reached at any time for additional details if needed

On August 2nd 2019, I purchased a 2010 Ford *** from Superior Auto Exchange. During the purchase we found a few issues with the vehicle. Knowing it was a 2010 with 99,000 miles I didn't expect it to be perfect. We took it on a test drive and noted that it was loud but road well. When we returned from the test drive I mentioned to the sales person that It was a little louder than I expected like exhaust and he said it was "probably because of the V-8 engine" I have been around vehicles for a while and we came there in a 2015 *** so I am aware of how a V-8 sounds. I was concerned but honestly had not been around a FORD V-8 in a while so I thought he could be right. We also noted a clicking sound in the dash area. He told me it was an actuator and that it would be a $20 part to replace so they would take $100.00 off the sales price to handle this. It was also missing a fender piece that he told me they were waiting on paint to finish with and we could either bring it back down or he could mail us the piece so that we could fix it. I was a little hesitant however I liked the vehicle and I was tired from shopping all day, and he assured us they they check over the vehicle for safety concerns and problems so "they can be upfront with their customers" so we agreed to move forward as long as the oil gets changed and they send us the piece that was needed to repair the fender. The sales consultant took a picture of the paint code and set up a oil change at the local Monro break and tire, for us to go to right after signing the paperwork.

During the paperwork process, I asked for an extended warranty. As I am a *** with an *** dealership and I am failure with the importance of having the vehicle covered. I expressed to him I wanted as much coverage as possible. I asked if there was an exclusionary policy, that would cover most of the vehicle except wear and tear items such as break pads, light bulbs, ect. He told me that he did have that kind of policy and he would sell it too me at his cost of $1700.00. I asked what it didn't cover and he said mostly just wear and tear items as I requested. I bought the policy. We drove the car home and parked it. Over night the rear tires lost air. We noticed at that time that one of the rear wheels was actually bent.

On August 7th I had the vehicle checked out because the noise that I was concerned about was still bothering me so I wanted to confirm what he said about it just being a V-8. The shop told us there was indeed a leak in the exhaust manifold that would need to be repaired. I texted the sales person to let him know what was found that that it WAS NOT covered by this warranty. Also the actuator that was a 20 dollar part was actually going to cost us 350 or more depending on the location. The repair shop said it could be up to $1500.00 if they have to remove the dash. I expressed my dissatisfaction with very little response from the sales person.

On September 25th, 2019 I texted said sales person and asked him for the replacement part for the trim. He said he would check into it. On September 30th, 2019 he texted to tell me that the part would have to be reordered, and that I would need to send him the paint code. I told him I would when I got home. I was unable to do it then. And we took the Ford to get all of the repairs done at our trusted mechanic. On 10/16/2019 I texted the paint code to the sales person. I Also informed him of all the repairs that were needed on this vehicle.(outlined below) he still has not answered me back. SO it is now 11/5/2019 and I do not have the piece to fix my fender PLUS everything list below:
The exhaust Manifold was CRACKED!!! We also had to replace the front breaks do to malfunction. It had 3 different kinds of tires on it. The front 2 matched but the back two were different from the front and different from each other. They all required different pressures AND the back 2 had leaks in them which is why they would not hold air over night. So we also had to replace the rear tires. We had put less than 500 miles on a car we paid "a fair price" for just to have to turn around and put $2500 into. AND WARRANTY DID NOT COVER ONE DIME OF IT. We STILL have to replace the actuator. It refused to click while the mechanic had it so we have to take it back. We also have spent time taking it too and from our trusted mechanic. I can pay $1800 and get a warranty that would have covered a few of those things reducing my cost of ownership, the problem is it wouldn't have passed inspection. I am not sure how they even sold me a warranty with out inspecting this vehicle. And telling me its "safe" with bad mismatched tires and break issues is a misrepresentation of the facts. While I get that I "signed an as is" The vehicle was misrepresented at time of purchase and promised items were not complete.

I was told the title to the vehicle I purchased would be mailed to me within 7 days after my check cleared .
This vehicle was purchased for resale as the salesman fully understood !
After nearly 3 weeks of run a rounds I was greeted with a conversation that was the MOST ruddiest I ever had with a sales person in over 30 years .

We were in the market to purchase a used vehicle for our son. During the visit to see the car, salesperson verbally shared that the car had a minor issue with the exhaust (told it needed a patch). We purchased the car and upon having it checked by our local dealership, the estimated expense for repairs included a new exhaust and, possibly, a catalytic converter that totaled nearly what we paid for the car. Not even 72 hours went by when we called the dealership to share the various necessary repairs and asked for an even exchange for a new vehicle. Dealership offered us one third of what we paid 72 hours earlier! Shame on us for buying the car "as is." Unfortunately, this dealership showed no desire to "do the right thing" by way of the customer. I could not get returned phone calls, was given passive responses and treated with disregard. The salespeople and manager talked a good game and were well-scripted to deflect any issues. We ended up having the car checked by yet another trusted mechanic who diagnosed the need for a new transmission; in his words "it's criminal that they put your son in this car." Many lessons learned.

On Monday, August 12th, 2019 I drove from my home in Muskegon, MI to Superior Auto Exchange to look at and potentially purchase a 2006 *** truck VIN: *** that they advertised on their website as a very clean vehicle with low mileage and a clean *** report. I called my salesman Danny a couple of times during the drive down to make sure the vehicle was still available and ready to show and sell. I was told by him that he would have his technician double check the condition of the truck for me. I was told by Danny that they his technician inspected the truck thoroughly, per my request, and there was no significant rust and the only issue was that the tires were only 35% tread remaining and that the brakes would need to be done in the next six months. When I arrived, Danny said he had to leave and that Tyler the sales manager would help me with the showing of the vehicle. I did check the vehicle over myself when I arrived, but, for the most part, I trusted their word about the condition of the truck, due to the confidence I had in the many positive reviews they have gotten on *** reviews. I had scrimped and saved for months to buy this truck and was confident that they were a reputable dealer that was worth driving 6 hours to do business with.

I agreed to purchase the vehicle for $11700, and signed the paperwork and headed for home. When I woke up the next morning to look into getting the wheels balanced and an alignment, thinking that the truck only needed some very minor repairs and maintenance, I was horrified to see a puddle of gear oil under the rear axle differential. That was when I discovered that the rear axle and driveshaft, and the entire rear end looked so rusted out and there are large chunks of metal falling off the entire undercarriage and that the entire rear axle will need to be replaced. I realized that I was very lucky that I didn’t break down on the way home from Cincinnati. The truck is not safe to drive in the condition I left their lot in. If the leaking differential had gone completely dry and seized on the highway, I could easily have been killed.

I attempted to contact them all day on August 13th, but their phones seemed to be out of order. In the mean time, I started making calls and getting quotes for parts and repair costs. I found that the rusty rear end is a very common problem with *** trucks, and that rusty rear axles are one of the main reasons that many go the the junkyard, because of a shortage of parts. The quotes to repair just the rear axel have ranged from $3000 to $5000 if I can find the parts.

When I finally got ahold of the sales manager, Tyler G, today, August 14th, I was told that the only thing they could do was to sell me an extended warranty to cover the repairs. I told him that since they misled me about the condition of the vehicle, and I didn’t have any money left, that I wanted them to either pay for the repairs or give me a full refund. He said that was out of the question and the only refund that they would consider was to buy the truck back for $7000, and the only other option would be to bring it back to Cincinnati to one of their associates shops where he could get me "their price" for the repair.

I have paid top dollar for a truck that can’t be driven, after less than 400 miles home to Muskegon, MI, and Superior Auto Exchange is unwilling to help me resolve this in a reasonable way.

I purchased a 2006 Infinity G35X from Superior Auto Exchange on 12/20/2017. They told me that my title would be mailed to me in a week or two. My title did not show up at my home after two weeks so I contacted them and they told me the holidays (Christmas and New Years) caused the title to be delayed and I should receive it on 1/15/2018. Again, my title still has not arrived so I contacted them at 1:30pm on 1/19/2018 and they said the lady that has the title has not performed the required tasks for filing the title nor has she mailed it.

Professional experience buying a used car. Treated my family and I very well and we would highly recommend.