business refused to help insure credit report would be corrected despite admitting woman handling case was fired and there was returned mailIn addition, they apparently have no idea had to call United Health Care or google search people before sending them to Collections! ***
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Our process is to bill the insurance company directly if we have insurance informationIf no insurance information is available we bill the patient directly and advise them that if they have insurance to immediately contact us with that information so we can bill the insurance companyWe will bill the patient directly times over a month period to either get paid, or to receive the insurance informationWe also include in the last billing invoices an advisement that the patient needs to contact us with insurance information, or to call us to make payment arrangements in order to prevent any collection action being taken. If we do not hear from the patient, we then make an attempt to call the patient if we have telephone information, so to at minimum talk to the patient to see if they've received our bills, if they have insurance, or if they want to make payment arrangementsIf we can't locate, or discuss payment options with the patient, we turn the claim over to a collection agency, who then follows their processes to get resolution on the outstanding billThis is the process that was followed. As to the complaining party, stating that the billing person sending the original bill no longer being employed with our company, that would have no significance to our processes, as several billers handle each process, it is not the responsibility of a single personAlso, once the claim is sent to the collection agency, it is policy that our staff direct the patient to the collection agency to resolve the payment issue, which was also followed in this situation. We at all times try to work with and locate a patient for payments and billing the insurance for the patient as we use the collection agency as our last and only resort of collection
Complaint: [redacted]
I am rejecting this response because:They still refuse to make any attempt to resolve. Pretty simple resolution. A letter to me that confirms amount was paid in full and no negative remarks will be placed on credit file. Again how is it collection company had no issue finding me yet this company can't? I paid the collection company same day they finally could explain why they were calling me. How is it a collection company is more professional than the business they are collecting for?I have now contacted NMPRC. I also will pay to do formal complaint with NMPRC once they refuse to work with me in that complain. I am also speaking with the NMAG If those fail I will file small claims. At this time I would like confirmation of address to serve in person with small claims, should I have to file. Also, I'm requesting any and all copies of the documents regarding the service they provided and claimed owed. Which can be mailed to me at [redacted]
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
business refused to help insure credit report would be corrected despite admitting woman handling case was fired and there was returned mailIn addition, they apparently have no idea had to call United Health Care or google search people before sending them to Collections! ***
***
Our process is to bill the insurance company directly if we have insurance informationIf no insurance information is available we bill the patient directly and advise them that if they have insurance to immediately contact us with that information so we can bill the insurance companyWe will bill the patient directly times over a month period to either get paid, or to receive the insurance informationWe also include in the last billing invoices an advisement that the patient needs to contact us with insurance information, or to call us to make payment arrangements in order to prevent any collection action being taken. If we do not hear from the patient, we then make an attempt to call the patient if we have telephone information, so to at minimum talk to the patient to see if they've received our bills, if they have insurance, or if they want to make payment arrangementsIf we can't locate, or discuss payment options with the patient, we turn the claim over to a collection agency, who then follows their processes to get resolution on the outstanding billThis is the process that was followed. As to the complaining party, stating that the billing person sending the original bill no longer being employed with our company, that would have no significance to our processes, as several billers handle each process, it is not the responsibility of a single personAlso, once the claim is sent to the collection agency, it is policy that our staff direct the patient to the collection agency to resolve the payment issue, which was also followed in this situation. We at all times try to work with and locate a patient for payments and billing the insurance for the patient as we use the collection agency as our last and only resort of collection
Complaint: [redacted]
I am rejecting this response because:They still refuse to make any attempt to resolve. Pretty simple resolution. A letter to me that confirms amount was paid in full and no negative remarks will be placed on credit file. Again how is it collection company had no issue finding me yet this company can't? I paid the collection company same day they finally could explain why they were calling me. How is it a collection company is more professional than the business they are collecting for?I have now contacted NMPRC. I also will pay to do formal complaint with NMPRC once they refuse to work with me in that complain. I am also speaking with the NMAG If those fail I will file small claims. At this time I would like confirmation of address to serve in person with small claims, should I have to file. Also, I'm requesting any and all copies of the documents regarding the service they provided and claimed owed. Which can be mailed to me at [redacted]
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]