Super West Greenwich/Providence

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I had tried to resolve with the ownerHe said that he did offer to change roomsWe said that It wouldn’t help because the entire hotel smelled of smoke including the hallwaysHe contacted me later to ask me if we ultimately stayed somewhere elseWe did notWe stayed at in law’s homeI believe he was asking because he owns the other hotel in the areaHe tried to say it wasn’t that smokey but admitted there was smoking going on in the buildingAlso, English doesn’t appear to be his first language so communication wasn’t the easiestWe were offered a service that was defective and something we could not use, therefore I feel that my husband and I were stolen from and someone should be held accountableThis company needs to advertise that they are smoking [redacted] , therefore families don’t have to confront this issue at 10pm after traveling at night because there was a death in the family Regards, [redacted]