I bought a Franklin reclining couch from a company that is no longer in businessThe furniture is advertised as having a lifetime warranty on the mechanism and one of the recliners wore out and was unusable I contacted the corporate office and they put me in contact with "***" in their office who took all of my information and arranged to have a new mechanism shipped directly to me
Tell us why here...We contacted Mr [redacted] today(01/06/15)Our Qulaity Department reivewed photos of the arm sent in by Mr [redacted] and it does not look like a manufacturing defectAdvised Mr [redacted] that we would go ahead and send him the replacement cut and sewn parts to him at no charge- this was acceptable to Mr***.Regards, [redacted] Customer Relations Manager
I bought a Franklin reclining couch from a company that is no longer in businessThe furniture is advertised as having a lifetime warranty on the mechanism and one of the recliners wore out and was unusable I contacted the corporate office and they put me in contact with "***" in their office who took all of my information and arranged to have a new mechanism shipped directly to me
Tell us why here...We contacted Mr [redacted] today(01/06/15)Our Qulaity Department reivewed photos of the arm sent in by Mr [redacted] and it does not look like a manufacturing defectAdvised Mr [redacted] that we would go ahead and send him the replacement cut and sewn parts to him at no charge- this was acceptable to Mr***.Regards, [redacted] Customer Relations Manager