Super Home Surplus Reviews (2)
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Super Home Surplus Rating
Address: 2326 Russellville Rd, Bowling Green, Kentucky, United States, 42101-3921
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Response: To resolve this complaint, we have issued a check in the amount of $dated 6/to Mr***He can return the gift card if/when he gets a chanceAs with most companies, our online and in-store return policies differ slightlyOur in-store return policy is detailed belowIt is
clearly posted in several places around the store including on the counter by the registerHowever, we want to have satisfied customersSince Mr*** says he was told that he could return the excess, we have honored that and mailed a check to him in the amount of the returnReturn Policy Ø ORIGINAL SALES RECEIPT IS REQUIRED FOR ALL RETURNS AND EXCHANGESØ Assembly and other services are NON-REFUNDABLEØ Special order items are NON-REFUNDABLEØ NO returns will be accepted without original packagingØ Sales are FINAL on any cut goods (i.ecarpet, vinyl, etc.), non-warranty, closeout alley, damaged, scratched, or seconds productsNo Refunds or Exchanges are allowed on these itemsØ Merchandise returned within days from sale in acceptable condition is subject to 25% restocking fee, regardless if the merchandise has left the premisesØ YOU MUST PICK UP YOUR ITEMS WITHIN DAYSAny merchandise left in the store for more than days will be returned to inventory and may not be guaranteed in stockIf the item is not in stock and the customer wants a refund, the 25% restocking fee will apply and a refund will be grantedØ If a refund exceeds $1000, a check will be mailed within days from our corporate officeFor amounts smaller than $1000, a gift card will be issued
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]