Super Express Pawn

Needed to pawn my anniversary ring, when I went to pick it up and paid the pawn on it was told they lost it after emails trips to the pawnshop and over phone calls and two months later they still refuse to either replace it with one similar or pay me what the rng is worth paid hundred dollars for it years ago, they made very rude comments overheard them say that old Bxxxh will get tired and give up