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Refund on charges they withdrew unauthorized. 170.00
I ordered a free trial, paid for shipping. And 2 weeks later was charged 179.00 for the two bottles of vitamins. When I called they said I missed the cancellation by 1 day and refused to give the amount they withwithdrawn back to me . I talked to him and then he offered 1/3 of it then 50 percenit in 5-7 business days. This
is a entrapment scam.
I ordered a free trial, paid for shipping. And 2 weeks later was charged 179.00 for the two bottles of vitamins. When I called they said I missed the cancellation by 1 day and refused to give the amount they withwithdrawn back to me . I talked to him and then he offered 1/3 of it then 50 percenit in 5-7 business days. This is a entrapment scam.
Ms/Mr.,
r or the packing slip from when you received the products.
We have checked our records under True Slim Brands, however, we were unable to find an account matching the information you provided.
Also, the charges of $170.00 and $179.00 are different from our pricing. We want to resolve this matter immediately and may we suggest for you to please call our True Slim toll free number (877) 353-1037 to provide and verify more account information so we can assist you.
Furthermore, please check at the back of the bottle for the company's Customer C
We look forward to your response.
(The consumer indicated he/she DID NOT accept the response from the business.)
These are the withdrawal s . When I called the number he told me I was one day past the two week deadline. I didn't know about the two week deL. I'm on disability and can not afford to pay this otherwise I would never have tried the pills. Please help.
Amount Balance04/20/2019WITHDRAWAL*POS THELEANSUPP NJ PARSIPPANY THELEANSUPPLEM 04417192 04/11($88.97)$6.0904/20/2019WITHDRAWAL*POS BOOSTEXTRE NJ PARSIPPANY BOOSTEXTREMEOF 04407227 04/11($87.41)
From: ***
Sent: Thursday, May 09, 2019 12:15 PM
To: ***@newjersey.Revdex.com.org
Subject: Re: True Slim Brands Complaint
Your Refund Has Been Issued!Hello ***,
Our SuperCleanse customer service specialists want to ensure you are receiving constant correspondence on actions taken against your account with us. We are dispatching this email to let you know that a refund has been issued as of 04/12 9:53am on your credit card account ending in Mastercard 1559 in the amount of $43.70.
NOTE: If you have already had a refund issued to your account, and that dollar amount has not posted to your bank or financial institution within 7-10 days of you receiving this email notification, please call our customer support directly at 1-844-206-8538. Please have your name and email readily available and an agent will look into this immediately.
Customer ID:
***
Customer Address:
***
***
Wichita, KS 67213
US
Refund Information
Please find your refund information outlined below:
Payment Source Refund Issued To: Mastercard 1559
Refund Amount: $43.70
Refund Date: 04/12 9:53am
Transaction ID: XXXXXXXXXX
For Problems or Issues with a refund, Please Contact us Directly:
SuperCleanse Number: 1-844-206-8538
SuperCleanse Email:[email protected](Please Allow 24 Hours Response For Inquiries by Email)
If you do not receive your refund within 7-10 Days of this email, please contact us.
We Look Forward to Serving You Again!While we understand our products are not for everyone, we offer a wide this is all the information I have and it pretty clear they Are who I purchased from
of premium natural products. If you have trouble with anything pertaining to your original order, please do not hesitate to reach out to us directly at: 1-844-206-8538
Kind Regards.
The SuperCleanse Team 1-844-206-85388x7 Customer Service
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Revdex.com Serving West Florida
2655 McCormick Drive
Clearwater, FL 33759
ID #XXXXXXXX
We appreciate the opportunity to further clarify the above listed complaint ID.XXXXXXXX
On March 24, at 3:12pm, an order was entered on line for both Super Cleanse and True
Slim. The valid IP address used was as follows: 68.102.103.83
Formal Timeline of events:
3/24/19-3:12pm Trial generated online for Super Cleanse and True Slim. Prior to the
Mastercard: (ending *** with an exp date of 5/21) being billed, the customer agreed to
all electronic terms. (The autoship terms have been included in this letter). These terms
clearly indicated the continuity billing of $88.97 for the True Slim and $87.41 for the
Super Cleanse provided the trials were not cancelled after the 14 day window. (4 additional days are added to the trial for shipping- the customer is afforded a 14 day trial). Customer was billed $4.97/product for shipping and handling.
3/26/19 7:01 pm-Tracking was generated (XXXXXXXXXXXXXXXXXXXXXX) and we received
confirmation from USPS that the package was delivered in or at the mailbox on
March 28. 2019 at 1:47pm.
4/11/19 1:35PMCustomer was billed $88.97 (True Slim) since she never called to cancel her trial per the electronic agreement signed.
4/11/19 1:35PMCustomer was billed $87.41 (Super Cleanse) since she never called to cancel her trial per the electronic agreement signed.
4/11/19 5:15PM Customer calls to cancel. She was not clear on terms agreed upon. Agent offers
discounts and the customer refused and requested a supervisor. Supervisor took the call and the customer requested refunds on the charges billed
4/11/19. Supervisor offered a 50% refund, (per product), and customer would keep the
bottles. Customer agreed. The refund we processed, on 4/11/19, totaled $88.18.
4/11/19 5:37PM Customer calls back and was under the impression she had to make an additional call to cancel the 2nd product. Agent explained that the account was handled on the previous
call. It was also explained that she accepted a partial refund. No further action was required
4/21/19 ll:16 AM Email received from customer that she was unaware of the 2 week trial and wanted assistance with a refund. We generated a reply stating the refunds she was given when she called prior.
4/22/19 5:20 PM Customer calls to inquire about her refund. It was explained that refunds can take up to 10 business days to process back to her financial institution. She says today is the 10th day. Our records show a successful refund was sent to her financial institution.
5/1/19- Customer emails to inquire of refund. We show all refunds to be successful. It was advised she follow up with her financial institution.
5/14/19
Revdex.com Letter received via mail.
written response was generated. Customer copied on all correspondence.
We do send a (30) day supply of the products to the customer to be used within the allotted trial period of 18 days from the date of order, as specified by our terms and conditions. There is a 14 day trial and we allow 4 additional days for shipping. If the product is delivered late and does not allow for a full 14-day trial, we gladly extend the trial for our customers. Our terms state that if no cancellation is requested to our
customer service department prior to the trial expiration date(s), the customer will incur
the charge for the one month supply initially sent. The customer will be charged every
30 days from the initial order date and sent a fresh one month supply until cancelled. All customers are required to check a box prior to order submission indicating they have
read, understood and agreed to the terms and conditions of the trial offer. We will not
ship trial bottles if a valid credit card is not submitted, processed successfully and if terms are not agreed upon.
We state, in our terms and conditions, that we offer a generous 30-day money back
guarantee on all merchandise. We simply request that the customer contact Customer Support to obtain return instructions as well as a Return Merchandise Authorization number, which needs to be clearly printed on the return packaging. This RMA number enables our fulfillment center to identify the returning customer, and assists in posting a speedy credit to the customer's account.
In conclusion, since Ms. did not call in to cancel her trial by the 14-day trial
date, she was subsequently billed in full for both products.
Typically, the bank receives electronic refunds within 10 business days of them being
generated. As a courtesy, we have enclosed a check for $176.38 which covers the full
amount of what the customer was billed on 4/11/19. We trust this to be satisfactory.
These terms have been attached for your reference.
Enclosures: Continuity terms and conditions
CK #1369 copy
cc:
***
***
Wichita, KA 67213
Terms and Conditions
By clicking the "Rush My Bottle" button, you represent that you are at least
eighteen (18) years of age and have read and agreed to the Terms and Conditions
and Privacy Policy. You will pay $4.97 for our Shipping Guarantee to receive a 30
day supply of Thermatrim. You will also be automatically enrolled in our membership program. If you decide the product is not for you, you may cancel within 18 days of your order date by calling our customer service at (844) 201-4138 or emailing: support(c)onlinecustomersupportnow.com.
If you do not cancel, the membership program will charge $88.97 (True Slim) and $87.41 (Super Cleanse) on the 18th day of your original order date (not the date you received the product). This charge is for your initial 30 day supply of the trial bottle if the account is not cancelled.