Super Clean Services

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I asked the tech if the fridge was worth fixing, he said it wasHe also said he did not see any problem in fixing itAfter four attempts and a month or more later it still was not fixedHe would not answer his phoneHe would get his secretary to try answer my questions instead, in which she could notI finally talked to him and he said he guessed he would have to refund the moneyHe said it would take about a week and the check would be in the mailHe didn't refund anythingThen they happened to blame it on WhirlpoolI had to buy a new refrigeratorIf he couldn't fix it then he should have told me instead of taking my moneyI talked to another tech who said the leak problem should have been fixed on the first visit or been told it couldn't be fixedI amount over $for nothing and had to buy a new fridgeI'm years old on fixed income, have cancer, and diabetesI feel like I have been taken advantage of.?

Hello,We completed services and replaced the evaporator due to a leakThe Customer called back indicating the his unit wasn't cooling againThe Tech returned and checked the evaporator that was replaced and it was holding pressure, as it shouldWe then checked his other sealed system parts to see
if there was any new leaks, All parts were operating as they shouldWe offered a day warranty for parts and labor, and will continue to honor for days. The customer has called back and we let him know that the situation sounds like an internal leak and he would need to notify the manufacturer, regardless of his warranty periodThe unit should never leak internally and most Manufactures will assist the customer regardless of the warranty periodHe will need to contact the manufacture and find out their policesWe informed the customer via a phone call and email, so he can get further helpAlso, we informed the customer to have the manufacturer contact us for work history. We sincerely hope the customers follows up with the Manufacturer in hopes to get additional help.

Complaint: ***
I am rejecting this response because:
Regards,
*** ***I asked the tech if the fridge was worth fixing, he said it wasHe also said he did not see any problem in fixing itAfter four attempts and a month or more later it still was not fixedHe would not answer his phoneHe would get his secretary to try answer my questions instead, in which she could notI finally talked to him and he said he guessed he would have to refund the moneyHe said it would take about a week and the check would be in the mailHe didn't refund anythingThen they happened to blame it on WhirlpoolI had to buy a new refrigeratorIf he couldn't fix it then he should have told me instead of taking my moneyI talked to another tech who said the leak problem should have been fixed on the first visit or been told it couldn't be fixedI amount over $for nothing and had to buy a new fridgeI'm years old on fixed income, have cancer, and diabetesI feel like I have been taken advantage of.?