My main concern is receiving a product which I did not order and the difficulty in returning it Although super bright LED.com was able to effectively bill my debit card, their ability to provide a invoice, record of transaction is lacking I did notice a lot of customer service complaints in 2017, I do not understand how they could have a triple A rating My concerns are as follows: Super bright LED never provided me with an invoice No invoice was provided either via my account or in the box The box of LED bulbs which are received was nothing in common with what I ordered It remains to be seen if I can return this without incident I do not think I will be able to use them again, they really do not seem to know what they are doing It would appear that the other complaints that are recently posted are in accord with my experience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe way that the customer service representative handled the situation was poor (in my opinion), but does not represent the company as a wholeMr [redacted] was kind enough to reach out to me and displayed customer service skills that all business should strive towardsI greatly appreciate the willingness to help a customer Mr [redacted] displayed, and would recommend anyone purchasing LED's to do business with this company knowing there is superb managementThank you, [redacted]
I am sorry for the inconvenience [redacted] I would like to get this resolved for youI have attempted to reach out to by phoneWe do sell almost all of our bulbs as singlesThe reason being is these bulbs are used in many applicationsMotorcycles, signs, and many manufactures applications is just a few of the uses we see most other than vehiclesWe do specify next to the price of each bulb either (eaor pair)If I am understanding correctly, you are saying this is not true on some of the bulbs you purchasedI would appreciate if you would let me know which bulbs this was not listed under, so we can get this corrected and I am sorry you experienced those issues.Please contacted me at your convenience and we will get this resolvedAgain, I am sorry for any inconvenience you have enduredThank you for taking the time to reach out and giving us the opportunity to better serve you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as the company did made good on replacing all the defective productsI wish all companies were that responsive Sincerely, [redacted]
Final Consumer Response / [redacted] (2000, 10, 2016/01/20) */ Follow-up$42.59USD credit posted to my Visa account on Jan 20, To the Revdex.comthanks again for your assistance with this issue!
First, I would like to apologize for the inconvenience this has caused youI am pleased that [redacted] was able to get a hold of you and get this resolvedIf you have any other concerns please let us know.I would also like to thank you for taking the time to submit your concernsThis allows us to correct the issue and better ourselves for the future
Ordered a set of red LED lights (ORDER INFORMATION Invoice Number: [redacted] Date: January 11, 2014, 7:pm) LED's that arrived have not been as advertisedLow quality and low brightnessSeller offered me a replacement set "if I delete my negative rating"Replacement never arrivedSeller stopped responding to my emailsNot right
Mr [redacted] ,I am sorry you have been inconvenienced in returning your productThank you for taking the time to reach out to us and giving us a chance to take care of this for youThis helps us become better at serving our customersPer our phone conversation I have submitted your return for a refund and have shipped you the sample of the product that I had testedPlease let me know if that meets your specsAlso please let me know if there is anything I can do once you have received your product.Regards, [redacted] @superbrightleds.com [redacted]
placed a small order 9/26/and a coupon offer was offered on their web page [redacted] entered the code to be told it was not recognized I called to be told that it was directed there by a web page not with them meanwhile they tell me to call [redacted] to file my complaint really things this outsider has my credit card information and Superbright is not giving me the discount I dont call this good business perhaps switch and bate at its best!
I can honestly say for the first time ever that I am not happy to have to respond to a complaintI believe you guys can see by our record that we truly do value our customers and go above and beyond to take care of themI will keep this short so I do not waste anymore time on *** [redacted] is not a individual we want as a customer On 4/14/at 1:p.mCST [redacted] called to inquire about his shipping not being refunded on a orderOur standard policy that is listed on our website states that you can return your items within days for a full refund on the product [redacted] stated he was told different by one of our customer service agentsOur customer service agent told him that customer service manager would look into this and call him right back [redacted] demanded to speak with our customer service manager immediatelyOur customer service manager was on the the phone with a customer and would have returned ***'s call as soon as he hung up [redacted] then asked for a name so that he could contact the Revdex.comShe told him the name of our company [redacted] then said “what a [redacted] you are [redacted] ” and hung up(We record all of our phone callsI can send you this conversation upon request) Even after those nasty things where said to our customer service agent, our manager called [redacted] and told him we would take care of the refund of shippingI have verified that this has been done and can send in proof from our credit card processor upon request
October I ordered 5mm Aqua LED's from SuperBrightLED'sThe LED's are known as [redacted] : [redacted] on their website I received my lights, and after I tested a single bulb I noticed that their color was green, and not Aqua as they had advertised, so I immediately requested an RMA and shipped them back November 3rd I received an email from a representative who refused to return my product due to the packaging being open I tried to explain to the representative that I wouldn't have known the product was the incorrect one without testing the color, and we conversed about that over a few emails, where the representative repeatedly referenced the return policy, and insisted they could not return the LED's The representative then informed me that she would be giving my feedback to the returns department and would keep me updated on if I would receive my refund November 9th I emailed the representative back to ask if there was any progress on the refund, and I got n
We ordered Led lights for our new homeIn checking the tracking number, we discovered that UPS reported them delivered the previous eveningWe had nothingWe search extensively through the apartment complex, checked with the leasing office, and still nothing We contacted UPS and began a formal investigationWe contacted the company, explained the situation, and requested that they resend the order, with the understanding that if the original showed up we would notify them and return itTheir response was that since UPS said it was delivered, from their point of view it was not their problem, and any additional order was at our expenseOf course, they had already charged our credit card, and expected to receive the payment for merchandise we did not receiveThey said that even if at the end of their "investigation", if UPS could not verify where the package was, it was still our expense This is a terrible way to do business and contrary to the way other companies (i.e, Zappos shoes) handled a lost package they just shipped out a new order at no expenses and asked us to return the missing order if delivered later by UPS Terrible customer service
I have been trying to contact the customer for additional information to discuss the issue, but I have not been able to get a hold of him He hasn't responded to my calls or emails, but I would like to speak with him to resolve this
I haven't had a chance to install the items I purchased My negative review is with the fact I paid for priority mail and received a confirmation email with an expected delivery of one to two days I received my package in three days The reason for the complaint is my brother ordered some products and received it in two days without paying extra When I contacted SBL.com, they didn't seem like they even cared So, my real question is why would there even be an option for priority mail?
Would not process my order based on some scoring system that flagged my emailCouldn't explain what information led to this or where the information came fromCustomer service completely unhelpful
Around Early October, I bought an LED boxed lightIt shipped about two weeks laterWhen I received it, it was damaged, the frame was broken and it had the wrong picture in the light boxIt was poorly packedI called them, they sent out another one, I begged them to pack this one betterI got it and it was also damaged, the frame was broken, and it AGAIN had the wrong pictureWe've been emailing back and forth for two weeks nowThe third one they sent was packed correctly, so I do give them thatWhat I really didn't appreciate that they tried to commit fraud on UPSThey tried blaming UPS for damaging the items during delivery when they had really just packed them wrongThey made two claims against UPS for the two damaged boxes but they were completely Super Bright's fault
***,I am sorry that I have been unsuccessful in reaching out to youI have personally tried to reach out to you by phone and emailI originally had my center supervisor reach out to you by email and I tried to call youThen I seen the rejection come in that stated we had not reached outI then personally tried to reach out to you by email and have not received a replyPlease let me know the easiest way to reach out to you and I will immediatelyI want to get this resolved for youThank you
My main concern is receiving a product which I did not order and the difficulty in returning it Although super bright LED.com was able to effectively bill my debit card, their ability to provide a invoice, record of transaction is lacking I did notice a lot of customer service complaints in 2017, I do not understand how they could have a triple A rating My concerns are as follows: Super bright LED never provided me with an invoice No invoice was provided either via my account or in the box The box of LED bulbs which are received was nothing in common with what I ordered It remains to be seen if I can return this without incident I do not think I will be able to use them again, they really do not seem to know what they are doing It would appear that the other complaints that are recently posted are in accord with my experience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe way that the customer service representative handled the situation was poor (in my opinion), but does not represent the company as a wholeMr [redacted] was kind enough to reach out to me and displayed customer service skills that all business should strive towardsI greatly appreciate the willingness to help a customer Mr [redacted] displayed, and would recommend anyone purchasing LED's to do business with this company knowing there is superb managementThank you, [redacted]
I am sorry for the inconvenience [redacted] I would like to get this resolved for youI have attempted to reach out to by phoneWe do sell almost all of our bulbs as singlesThe reason being is these bulbs are used in many applicationsMotorcycles, signs, and many manufactures applications is just a few of the uses we see most other than vehiclesWe do specify next to the price of each bulb either (eaor pair)If I am understanding correctly, you are saying this is not true on some of the bulbs you purchasedI would appreciate if you would let me know which bulbs this was not listed under, so we can get this corrected and I am sorry you experienced those issues.Please contacted me at your convenience and we will get this resolvedAgain, I am sorry for any inconvenience you have enduredThank you for taking the time to reach out and giving us the opportunity to better serve you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as the company did made good on replacing all the defective productsI wish all companies were that responsive Sincerely, [redacted]
I placed a order on the 14th of this month and the order looks like it got lost in transit now they are refuseing to give me my refund
Final Consumer Response / [redacted] (2000, 10, 2016/01/20) */ Follow-up$42.59USD credit posted to my Visa account on Jan 20, To the Revdex.comthanks again for your assistance with this issue!
First, I would like to apologize for the inconvenience this has caused youI am pleased that [redacted] was able to get a hold of you and get this resolvedIf you have any other concerns please let us know.I would also like to thank you for taking the time to submit your concernsThis allows us to correct the issue and better ourselves for the future
Ordered a set of red LED lights (ORDER INFORMATION Invoice Number: [redacted] Date: January 11, 2014, 7:pm) LED's that arrived have not been as advertisedLow quality and low brightnessSeller offered me a replacement set "if I delete my negative rating"Replacement never arrivedSeller stopped responding to my emailsNot right
Mr [redacted] ,I am sorry you have been inconvenienced in returning your productThank you for taking the time to reach out to us and giving us a chance to take care of this for youThis helps us become better at serving our customersPer our phone conversation I have submitted your return for a refund and have shipped you the sample of the product that I had testedPlease let me know if that meets your specsAlso please let me know if there is anything I can do once you have received your product.Regards, [redacted] @superbrightleds.com [redacted]
placed a small order 9/26/and a coupon offer was offered on their web page [redacted] entered the code to be told it was not recognized I called to be told that it was directed there by a web page not with them meanwhile they tell me to call [redacted] to file my complaint really things this outsider has my credit card information and Superbright is not giving me the discount I dont call this good business perhaps switch and bate at its best!
I can honestly say for the first time ever that I am not happy to have to respond to a complaintI believe you guys can see by our record that we truly do value our customers and go above and beyond to take care of themI will keep this short so I do not waste anymore time on *** [redacted] is not a individual we want as a customer On 4/14/at 1:p.mCST [redacted] called to inquire about his shipping not being refunded on a orderOur standard policy that is listed on our website states that you can return your items within days for a full refund on the product [redacted] stated he was told different by one of our customer service agentsOur customer service agent told him that customer service manager would look into this and call him right back [redacted] demanded to speak with our customer service manager immediatelyOur customer service manager was on the the phone with a customer and would have returned ***'s call as soon as he hung up [redacted] then asked for a name so that he could contact the Revdex.comShe told him the name of our company [redacted] then said “what a [redacted] you are [redacted] ” and hung up(We record all of our phone callsI can send you this conversation upon request) Even after those nasty things where said to our customer service agent, our manager called [redacted] and told him we would take care of the refund of shippingI have verified that this has been done and can send in proof from our credit card processor upon request
October I ordered 5mm Aqua LED's from SuperBrightLED'sThe LED's are known as [redacted] : [redacted] on their website I received my lights, and after I tested a single bulb I noticed that their color was green, and not Aqua as they had advertised, so I immediately requested an RMA and shipped them back November 3rd I received an email from a representative who refused to return my product due to the packaging being open I tried to explain to the representative that I wouldn't have known the product was the incorrect one without testing the color, and we conversed about that over a few emails, where the representative repeatedly referenced the return policy, and insisted they could not return the LED's The representative then informed me that she would be giving my feedback to the returns department and would keep me updated on if I would receive my refund November 9th I emailed the representative back to ask if there was any progress on the refund, and I got n
We ordered Led lights for our new homeIn checking the tracking number, we discovered that UPS reported them delivered the previous eveningWe had nothingWe search extensively through the apartment complex, checked with the leasing office, and still nothing We contacted UPS and began a formal investigationWe contacted the company, explained the situation, and requested that they resend the order, with the understanding that if the original showed up we would notify them and return itTheir response was that since UPS said it was delivered, from their point of view it was not their problem, and any additional order was at our expenseOf course, they had already charged our credit card, and expected to receive the payment for merchandise we did not receiveThey said that even if at the end of their "investigation", if UPS could not verify where the package was, it was still our expense This is a terrible way to do business and contrary to the way other companies (i.e, Zappos shoes) handled a lost package they just shipped out a new order at no expenses and asked us to return the missing order if delivered later by UPS Terrible customer service
I have been trying to contact the customer for additional information to discuss the issue, but I have not been able to get a hold of him He hasn't responded to my calls or emails, but I would like to speak with him to resolve this
I haven't had a chance to install the items I purchased My negative review is with the fact I paid for priority mail and received a confirmation email with an expected delivery of one to two days I received my package in three days The reason for the complaint is my brother ordered some products and received it in two days without paying extra When I contacted SBL.com, they didn't seem like they even cared So, my real question is why would there even be an option for priority mail?
Would not process my order based on some scoring system that flagged my emailCouldn't explain what information led to this or where the information came fromCustomer service completely unhelpful
Around Early October, I bought an LED boxed lightIt shipped about two weeks laterWhen I received it, it was damaged, the frame was broken and it had the wrong picture in the light boxIt was poorly packedI called them, they sent out another one, I begged them to pack this one betterI got it and it was also damaged, the frame was broken, and it AGAIN had the wrong pictureWe've been emailing back and forth for two weeks nowThe third one they sent was packed correctly, so I do give them thatWhat I really didn't appreciate that they tried to commit fraud on UPSThey tried blaming UPS for damaging the items during delivery when they had really just packed them wrongThey made two claims against UPS for the two damaged boxes but they were completely Super Bright's fault
***,I am sorry that I have been unsuccessful in reaching out to youI have personally tried to reach out to you by phone and emailI originally had my center supervisor reach out to you by email and I tried to call youThen I seen the rejection come in that stated we had not reached outI then personally tried to reach out to you by email and have not received a replyPlease let me know the easiest way to reach out to you and I will immediatelyI want to get this resolved for youThank you