Super 8

I checked in on 2/16. The clerk had troubles checking in the people ahead of me. I waited patiently. He then assigned me to a room with a door that didn't latch, and a shower that didn't work. Then he moved me to another room. Both times he gave me incorrect directions. When I got to the second room, I noticed the refrigerator didn't work. Rather than calling the clerk for help, I just got a bucket of ice. My first experiences with him gave me no confidence he would be of any assistance. There was also an alarm going off at the front desk for at least an hour and he told people just to ignore it.
The next day, I was charged $150 for damages to the room. I have called five times since then to try to speak to the manager. He will not return my calls and his staff keeps explaining that I damaged the refrigerator when I did not. I am being charged for a refrigerator I did not damage and I cannot get any kind of opportunity to explain that to the management.

I got to this location at about 2pm today (10-11-2019) and ever since checking in I have had issue after issue. Both the bed and TV are broken, the TV only gets two channels and now the Toilet is overflowing. I paid $379 for this room and I mentioned as much to the house cleaner and she recommended talking with management. when I went to go try and get the management to deal with the issues, they aren't providing any help. They have told me that they don't want to deal with it and if I have an issue I should find a new hotel. If I have to leave, they said they won't offer a refund either. The only reason I'm even here is because I'm waiting for my apartment to become available.

I made a reservation at this location. I have been staying here for little over a week. As I arrived pretty late at night that front desk attendant was sleeping at the desk. I waited about 20 minutes listening to him snore before I finally woke him up. He proceeded to tell me my reservation was wrong I needed to cancel that one an make a new one. So I did but bc it was so late at night now I couldn't make it for the same day. He told me not to worry about it an checked me in. When he handed m the key stated "the girls *** him over all the time so tread lightly because it was possible there was someone in the room already and if so come back down and we'll try another room. So when I get to the room it's dirty. Not in any way shape or form was it cleaned whatsoever after the last check out. with it being so late I said idc just let us have new linens and I'll do it myself. He have us one fitted,one top sheet, wrong blanket, and the top cover. Mind you I'm in a room with two queen beds. So when housekeeping came in we spoke with them about the issue. Within five minute the owner called the room and said what's the problem. I only got to say that the room was dirty and he cut me off to tell me I wasn't supposed to check in till two today. So when I started to explain. He cut me off again and told me the employee didn't make or ask me to do anything. When I stated I wasn't ok with him in other words calling me a list. H could check his cameras to see his sleeping employee.he told me I could check out now. Refused to speak with me to let me tell him the rest of the issues. Then five to ten min after that call the entire building was evacuated for a fake fire. I don't feel I should pay that amount o money for a room that was completely not ready for someone to be paying for. To be told I was wrong for his horrible employees mistakes. Then not even able to check out or solve the issue bc by the time the firedrill was done our keys to our room were disconnected. Very unhappy with this overall. I let the fact this same attendant ar asked one of my visitors if he could find pain pills, the broken refrigerator for a week but this was the final straw

We booked a room here as they advertised a pool and hot tub and we wanted to select a place with these amenities for our 2 daughters, close to where we are visiting family from out of state. Upon arrival, we were informed the pool and hot tub are ice cold due to the thermostat being broken. Then we were given our 2 rooms. One was not the type of room we selected. Then we went to the room disappointed, only to find our rooms were filthy, stained covers, dirty restroom, stained towels, garbage in the drawers, and reeked of mildew. The woman at the front desk *** advised we call priceline for a refund so we did. Upon talking to ***, they stated the desk advised no refund. At the same time I was trying to handle this the police arrived as Tamara called them incase we become irate when she refuses us a refund although our rooms were untouched. We advise the police of the situation at hand. The agreed with us and advised this establishment is quite unquote a dive and that she did us a favor as they are always there on calls for trouble at this location. He also advised it is a civil matter and we are to contact corporate. The person at the front advised she wanted us to leave because we wanted a refund. (My family is also black , not sure if that played a part in this but who knows). Basically we paid $120 for 2 rooms as we are visiting from another state, and we were robbed and kicked out because we wanted a refund so we could go to a place more of our standard and one that has what they advertise.)

We reserved a one night stay. Upon seeing the condition of the room we contacted the front desk. They said they could not do refunds. So Expedia who we booked through, contacted the hotel and was told that the charge was nonrefundable. The room was disgusting! Fifthly! The carpet was nasty. The bed sheets had hairs. The comforter had stains. The bathtub looked as if it had not been cleaned in weeks. While the charge may have been nonrefundable they have a duty to provide a clean room and health codes to follow. They did not live up to their part of the agreement, a clean room. We did not stay there. We went to another hotel. I have video of the condition of the room.

I stopped here June 28,2018 during a storm. I got a key and moved into the room. I noticed the carpet was a bit dirty but did not focus on that as I was soaked from getting my luggage out of my vehicle. I'd tried to get on the wifi and could not. I assumed it may have been weather related so I did not make a big deal of it. The next day when the weather was perfectly fine and I still could not get wi-fi I went down and asked the guy behind the desk about it since it was included in the cost of my room. He agreed to give me a discount off my stay. I decided to stay that night as well. I still did not have wi-fi so I talked to the manager and asked if I would receive the same discount if I stayed another night. He told me he would have to let me go meaning he was putting me out of his motel. When I returned to my room to pack I noticed that the fresh white socks I'd been walking around the room in were now completely soiled. The carpet was way more dirty than I'd originally noticed. I paid my bill he did not give me the discount off of the first night as he said he would. I was charged full price. I made a customer concern number: *** through Super 8 and I also made a dispute with my credit card company.