Super 8 Marysville

From: [redacted] Sent: Sunday, May 21, 2017 1:03 PMTo: i[redacted]gCc: [redacted]Subject: FW: Reservation Folio From SUPER 8 MARYSVILLE (Revdex.com ID#[redacted])      Super 8  ~...

16510 Square Drive ~ Marysville, OH 43040 ~ Phone/ Fax: 937-644-8821                                                    Dear Ms. [redacted]Thank you for bringing your dissatisfaction to my attention.We try to do over best so that our guests have the best experience while staying with us. We assure you this kind of incident is a rarity. Our goal is to provide friendly service, which requires diligent attention to detail and constant training of our personnel. We apologize for the inconvenience you experienced with the hotel room. I have discussed this situation with my entire staff to ensure it is not repeated. For future reference, please call the Front Desk, as we are open 24 hours, we would have moved you to a different room, and would have resolved the dissatisfaction while you were at the hotel. Once again, we are truly sorry for the inconvenience we caused you.  If there is anything else we can assist you with, please don't hesitate to call me personally at [redacted]Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be.  We hope to be of service to you in the future.Attached  you will find a copy of the refund that was posted today.Have a Super day!!!Thank you for your business.| Super 8 Marysville |16510 Square Dr | Marysville | Ohio | 43040 |Phone: 937-644-8821 | Fax: 937-644-8821 |[redacted] | super8.com |