SunTrust Bank

I wanted to give a shout out to the employees who work at the Lebanon West Main Street and the MT Juliet location on Lebanon road. I haven't had to go into the locations much however, when I do, it does not take long to get through the line. Additionally, when I get to the counter they always ask me with a smile, "How is your day going", or some other positive, friendly communication. They are able to do this while processing the transaction at the same time. I have been a customer for many years and will continue to be.

THIS BANK F[censored]S. THESE PEOPLE HAVE LITERALLY PUT ME IN DEBT. I HATE THIS BANK !

I want my account closed. No more excuses. You keep giving me the fees and I pay them. Balance is zero. Close my account. I have called and called and every time is a new excuse or reason why I cannot close my account. This is getting out of hand. There is no reason having me paying the fee stop me from closing my account. No pending transactions balance is zero.

Dear [redacted] : We have received and reviewed your follcorrespondence forwarded to us from the Revdex.comWe appreciate the opportunity to respond to your concerns regarding a Deposit History showing SurePayroll tax deposit activity I apologize for not including a copy of the Deposit History when I shared our January 27,letter to you with the Revdex.comWhile the Deposit History was not sent to the Revdex.com, it was mailed to the address of record for this account [redacted] is a copy for your convenience [redacted] , we hope this information has addressed your concernsIf I may be of further assistance regarding this matter, please contact me directly at [redacted] I will be glad to speak with you Sincerely, [redacted] Dear [redacted] : Thank you for speaking with me on January 24,2014, in regards to a refund of the tax liabmties not paid through our SurePayroll ServicesThis letter is a follow-our .conversation and in response to your correspondence we received from the Revdex.com As we discussed,'you should have received the refund by the end of December Unfortunatelydue to the timing of SurePayroll preparing end-ofwyear tax reconciliationi the refund process for your account was delayedThe refund of $ [redacted] posted to your Primary Business Checking Account ending in [redacted] on January 21, 2014.'We apologize that you did not receive this refund sooner-and regret any inconvenience this may have caused You I requested an itemized list of what was paid from your account [redacted] is a Deposit History showing SurePayroll tax deposit actiVity through .December [redacted] , we value your business and hope this information has addressed your concerns, If I may be of further assistance, please contact me directly at [redacted] I will be glad to speak with you Sincerely, [redacted]

Reading all these makes me sad! Yes Sun trust is also very fraudulent they work together with all dealers. To enslave the buyers for years . Where is the god of righteousness world wake up there is No god. all of you have been deceived we are flesh and we must consume food. The USA Government there all corrupt as well. I cant wait till Usa is Nuked Obadiah 1:4 Though thou exalt thyself as the eagle, USA and though thou set thy nest among the stars, NSA thence will I bring thee down, saith the LORD.

Suntrust Bank allowed an unauthorized charge to be processed and is refusing to refund $820.00. I have contacted them with a rebuttal form and they are refusing to give me a reason as to why my claim was denied which is information I am entitled to. The debit card used in the transaction was supposed to be canceled but the merchant apparently contact Suntrust Bank to get the updated expiration date without my knowledge and approval. Suntrust Bank is blaming Mastercard for giving the information out and Mastercard is blaming Suntrust Bank saying they don't do that. My debit card was used like a credit card so there should be a 0 liability according to Regulation E. I have contacted law enforcement to file a police report. I plan on taking this to social media, Suntrust Park (alot of fliers will be handed out about your corruption) , Corporate office, FTC, Federal Reserve, and small claims court for not properly investigating my claim. My consumer attorney is preparing my case as we speak and I have a phone recording of every interaction with your agents at Suntrust including Seth Mills. Especially when you are refusing to provide me, your consumer, the reason for the denial when I was a victim of identity theft and fraud.
Western Union, the merchant, has already provided you a case # for the fraud which I also gave to your Suntrust agent and blacklisted the individual who received the money illegally. They are unable to prosecute the individual due to jurisdiction laws. I have done everything on my end but your bank has caused me emotional and financial distress which will also be included in the lawsuit.

Attention everyone, have you had a problem with a man by the name of Seth Mills at Suntrust who closes your account and then refuses to send your funds to you? Lets all team up together and report this man to Suntrust corporate. He is trying to keep my money and has done this to many people it appears.

Re: Revdex.com (Revdex.com) Case ***
Dear *** ***:
Thank you for speaking with me on January 24, 2014, in regards to a refund of the tax liabilities not paid through our SurePayroli ServicesThis letter is a follto our conversation and in response to your
correspondence we received from the Revdex.com
As we discussed, you should have received the refund by the end of December Unfortunatelydue to the timing of SurePayroll preparing end-of-year tax reconciliation, the refund process for your account was delayedThe refund of $*** posted to your Primary Business Checking Account ending in *** on January 21, We apologize that you did not receive this refund sooner and regret any inconvenience this may have caused
You also requested an itemized list of what was paid from your account*** is a Deposit History showing SurePayroll tax deposit activity through December
*** ***, we value your business and hope this information has addressed your concernsIf I may be of further assistance, please contact me directly at ***I will be glad to speak with you
Sincerely,
*** ***

I opened the account in SUN TRUST BANK , after weeks suddenly the sent me same that wrote you must close your account
after that I got more letters with same content
Even they did not explain any reason for this matter

No problem will take care of customer this week. If she process a refund will still take care of it. Just been busy with a lot work and rain has been a factor.

Dear [redacted]:
We have received and reviewed your follow-up correspondence forwarded to us from the Revdex.com. We appreciate the opportunity to respond to your concerns regarding a Deposit History showing SurePayroll tax deposit activity.
I apologize for not including a copy of the Deposit History when I shared our January 27,2014 letter to you with the Revdex.com. While the Deposit History was not sent to the Revdex.com, it was mailed to the address of record for this account. [redacted] is a copy for your convenience.
[redacted], we hope this information has addressed your concerns. If I may be of further assistance regarding this matter, please contact me directly at [redacted]. I will be glad to speak with you.
Sincerely,
[redacted]
Dear [redacted]:
Thank you for speaking with me on January 24,2014, in regards to a refund of the tax liabmties not paid through our SurePayroll Services. This letter is a follow-up-to our .conversation and in response to your correspondence we received from the Revdex.com.
As we discussed,'you should have received the refund by the end of December 2013. Unfortunately. due to the timing of SurePayroll preparing end-ofwyear tax reconciliationi the refund process for your account was delayed. The refund of $[redacted] posted to your Primary Business Checking Account ending in [redacted] on January 21, 2014.'We apologize that you did not receive this refund sooner-and regret any inconvenience this may have caused.
You I requested an itemized list of what was paid from your account. [redacted] is a Deposit History showing SurePayroll tax deposit actiVity through .December 2013.
[redacted], we value your business and hope this information has addressed your concerns, If I may be of further assistance, please contact me directly at [redacted]. I will be glad to speak with you.
Sincerely,
[redacted]

SunTrust has responded to our client's attorney but cannot share the response with the Revdex.com as no signed third party authorization was received. 
Please close this case on your records.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The attached pdf mentions an "enclosed  deposit history showing Surepayroll tax deposits" this is NOT enclosed.
Regards,
[redacted]

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. 
Please close this case on your records.

December 27, 2016 [redacted] 
[redacted] 
[redacted]  Verdana; font-size: 11px;">Re: Everyday Checking Account ending in Revdex.com (Revdex.com) Case [redacted] Dear Ms. [redacted]: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding your concerns about online transfers and overdraft fees. I appreciate the opportunity to respond. With regard to online transfers, we found that a delay occurred with some online transfers on December 8, 2016. In reviewing your account, I do not see any online transfers that occurred on this date. If you have any information that an online transfer was made on December 8, 2016 and did not post in a timely manner, you may fax the information to my attention at 877.789.6844 or send it to me at our address noted above. Upon receipt, I will review the information and notify you of our findings. Also, please note that, effective August 24, 2016, we have new cut-off times for online transfers. In order for an online transfer to post the same day, it must be completed by 10:00 p.m. ET. Online transfers received after this time will be processed the next business day. Our records show that overdraft fees were assessed in October, November and December 2016. Please keep in mind that we charge overdraft fees in the event that there are insufficient funds in the account, and we may pay an item when your available balance is not sufficient to cover the transaction. After reviewing your account, we have determined that the assessed overdraft fees are valid. However, as a courtesy, we refunded [redacted] in overdraft fees on October 12, 2016 and [redacted] in overdraft fees on December 20, 2016. Enclosed are your October, November and December 2016 statements for your records. In order to decrease the chances of overdrafts happening again, please visit suntrust.com, where you will find helpful tips on how to manage your account and avoid fees (see Facts About Banking). You will also find useful information about our overdraft services and how to monitor your account activity when the balance gets too low or becomes overdrawn by setting up email or mobile alerts. You may also want to set up Overdraft Protection, whereby a protector account is linked to your transaction account to cover any potential shortfalls. Detailed information about this service is found on our website (see Menu?Personal Checking Accounts?Features and Benefits?Overdraft Services). Instructions for signing up for Overdraft Protection and setting up email or mobile alerts are also found on our website. Ms. [redacted], although this may not be the answer you expected, I hope that the information about avoiding overdrafts is helpful to you. Should you have any additional questions or concerns regarding your account, please do not hesitate to contact us via your Online Banking Profile or call us at 800.SUNTRUST (800.786.8787). A representative will be glad to assist you. Sincerely, Chris L[redacted] Officer Client Advocacy Management Office

Review: I have 2 charges on my account for $36.00 fees. There was an issue when a withdrawal was done at atm on 2/4/2016. Said $203.00 was withdrawn when only $103.00 was withdrawn. This caused my account to be overdrawn. I called several times and also sent messages. Spoke with several different reps at the bank call center. Seem like the calls were outsourced to India. This haven't been resolved to my satisfaction. I was told this would be taken care of and it haven't.Desired Settlement: I would like an a an adjustment on my account for $72.00. That for the fees of $36 twice. I would like to continue to do business with the bank and a customer.

Account# [redacted]

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: I filed a dispute over an unauthorized transaction. I filed a claim in August 2015 claim # [redacted]. Each time I call the 800 number I am told it is in "progress". I send emails through my sunturst account internal email and I am told to call the 800 number. Neither department is taking responsibility for this claim. I have 3 Claims total and NOTHING IS BEING DONE to help correct these issues. I go into my local office and there is not a manager. I go into other offices and NO one will help. They just take my information and NOTHING HAPPENS. This involves over $300.00 in actual money disputes and insufficient fund charges that were supposed to be reversed.Desired Settlement: I want my claims handled. I want my insufficent funds charges returned. I want someone from the USA instead of India handling this problem.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: My account was locked (without notification) because of an external transfer I made. After calling to figure out what happened to my account and finding out that it was locked that way, I was asked security questions which I answered correctly. I was then told that they didn't have enough security information to unlock my local account and the only solution was to visit a local branch. As a resident of Chicago, I now have to book a flight to get to a "local" branch, and I won't have access to my money until I do so.Desired Settlement: I would like for them to offer me some way of resolving this issue without requiring me to travel 300+ miles.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: 1) SunTrust reported a fraudulent loan against my SSN, which destroyed my credit.

2) I notified SunTrust. They said a fraud investigator would contact me in 48 hours. 10 days passed before anyone contacted me.

3) The investigator said she would e-mail me an affidavit, but she never did. I called and left many messages. It took her 7 days to finally send it.

4) I filed a dispute with [redacted]. They asked SunTrust to verify if the loan belonged to me. SunTrust falsely claimed they verified the loan was mine. As a result, [redacted] refused to remove the loan from my report.

5) I sent the documents the investigator requested: my Social Security Card, driver's license, police report, and notarized affidavit. 15 days later, I got a letter stating my fraud claim was denied.

6) In response, I called the investigator many times, left many messages, and sent many e-mails. She never called me back. When she replied to my e-mail 12 days later, she asked me to send the same documentation I had already sent. I sent it to her a third time.

7) For a month, SunTrust consistently refused to escalate my claim, let me speak to a manager, transfer my claim to a different investigator, open a new claim, or provide me with a status. They denied me my legal right to see a copy of the loan. They promised to call me back, but never did.

8) After a month, the investigator finally called me. Despite what I had already provided, she asked for additional documentation.

9) I sent the new document to the investigator. She said she would review it and respond in 72 hours. One month later, I still have not had any response, despite my many messages and e-mails.

10) The fraudulent loan still appears on my credit report 4 months after I reported it. I have wasted many hours dealing with this. I have suffered a financial impact as a result. SunTrust's incompetence and utter lack of cooperation have placed me under considerable emotional strain.Desired Settlement: I want SunTrust to notify all three credit rating agencies to remove the fraudulent loan from my credit report.

Additionally, I request that SunTrust pay me $5,000 to compensate me for the financial losses I incurred as a result of their actions, for the considerable time and effort that I spent trying to get them to resolve my fraud claim, and for the emotional strain that they placed on me as a result of their continued failure to cooperate.

If SunTrust fails to give me a satisfactory outcome, it is my intention to file a lawsuit against them. I have evidence of their failure to prevent fraud despite obvious warning signs. I have documentation of financial losses I incurred as a direct result. I have thorough documentation of all communication with them relating to my fraud claim. I also have documentation of the time I spent in an effort to get my claim resolved.

Business

Response:

Dear

Mr. [redacted]:We have received and reviewed your

correspondence forwarded to us from the Revdex.com regarding SunTrust’s reporting of a

loan account on your credit report. Thank you for bringing this matter to our

attention and providing us the opportunity to respond. We have completed a thorough review of

your fraudulent loan claim and have determined that this is a case of Identity Theft.

As such, we have requested that [redacted], [redacted], and [redacted] remove our

reporting of the account from your credit report. Please allow these agencies

30 days to update their records.SunTrust strives to provide exceptional

service with each and every client interaction, and we understand that we did

not meet these expectations in this situation. I acknowledge that this can be

frustrating and ask that you accept my sincere apology. However, we respectfully

decline your request for any reimbursement.Mr.

[redacted], again, I apologize for the concern and any inconvenience this matter

may have caused. Should you have any questions, please contact our Credit

Bureau Disputes Department at [redacted]. A representative will be glad to

assist you.Sincerely,

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

SunTrust agreed to remove the fraudulent loan from my credit report, which they should have done months ago. However, they have declined to provide any compensation. As a result of the fraudulent loan that they reported, my credit rating was ruined. Due to the bad credit rating, my own bank declined an interest rate adjustment that I requested on a line of credit, causing me to accrue interest charges. Later, as a result of the bad credit rating, I had my credit line reduced significantly. Furthermore, I spent numerous hours over many months trying to get SunTrust to resolve the issue. It was a draining experience. I asked SunTrust to compensate me $5,000. They have not offered me anything, even as a token gesture. I kindly ask them to reconsider.

Regards,

Review: On March 14 2016 we were assessed $180.50 worth of late fees for overdraft that based on my account history detail should have never happened. I disputed this with Suntrust but they said there would not remove the fees. I have the history on the account showing positive balances. On March 11, closing balance was 1313.48. first transaction of the day for March 14 was a deposit transfer of $200 to cover the bills scheduled to be paid on that day. opening balance on march 14 was 1513.48. we had several payments debit the account up to a balance of 161.36. the next debit of $25 created balance of 136.36 and suntrust assed a 36 late fee but balance was still showing 100.36. then 4 more itesms posted, in the amounts of 22.44, 12.25, 8, 6.42 each generating a 36 overdraft fee. then 4 more charges posted in the amounts of 4.95, 4.89, 2.85 and 1.95 respectively. no overdraft fee for those but then they moved $2.85 cents from savings to checking and charged $12.50 overdraft protection transfer fee! had the initial overdraft fee not been assessed, the funds we had in our accounts would have covererd all charges that posted to the account. if you add the charges posted after the $161.36 balance (the last balance before overdraft started being charged) we would have ended with a positive balance of $72.61. I have a copy of the funds that posted on that day and can send to review. I contacted suntrust and they tried to resolve but I was told my calculations were wrong. they said there were other charges I did not see, however the charges they mentioned clearly posted on March 15th. that day a payroll deposit came in so we had suffiencient funds to cover those amounts they tried to claim belonged to the March 14th balance. I have since cancelled overdraft protection as I find it it is a program designed to make the bank a lot of money! who charges you $36 for a $8 debit anyway? that's worse than a loan shark.Desired Settlement: I would like to have Suntrust refund me the full $160 (5 overdraft fees) plus the 12.50 "protection" fee they charge to move $2.85 between accounts. The total to be refunded $180.50 We view the account balances all the time , online and on the mobile app to try and keep the appropriate funds. I go by the account balances shown on the screen. this is the only number that displays on their site. I think that the fees were charged unfairly and that whatever calculations the bank is doing in the background is very deceptive, incorrect and leads to unfair banking practice and frankly it's a rip off! .

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.