Suntrup Buick GMC

My vehicle is 7yrs old and I take great care of my vehicle. As soon as I took it to get a little tune up, everything started falling apart. I was being nickeled and dimes for months. Then I take it in again and they changed injectors, $900 later I pick it up and 2 days go by and the same problem happens again. Come to find out coolant is leaking and it wasn’t the injectors, I was told after a week that a new engine is recommended. I was blown away. They did something to my car and wouldn’t even look me in my face. They took me over to the Used Certified area to look for another car. UNACCEPTABLE! Theynn be only thing I asked for is for my money back on the last service and the service manager said he would work on it. He forgot the first day and here we are almost at weeks end and I have heard Nothing yet! I have been inconvenienced to no end and now at my most vulnerable time they wanna play games! This is not the last I will speak of this.

(The consumer indicated he/she DID NOT accept the response from the business.) the matter was not resolved in any way

Final Consumer Response / [redacted] (2000, 11, 2016/01/15) */ Suntrup is issuing me a check for the repairs to my truck and I will be picking it up tomorrow at 2:00pm

Dear Dispute Resolution Department, We lease approximately 15-25% of our sold vehicles every month. Our sales staff is well trained in the leasing process. We always present the monthly payment upfront before client starts the paperwork process. The finance person goes over every
box on the contract. The contract has $stated times as the first month's payment with the date of 6/10/attached once. The sections on the contract are as follows: section 3, titled Scheduled Payments, line A states your first monthly payment of $is doe 6/10/17, section 6A titles Amount Due at Lease Signing or Delivery, line first monthly payment $351.05, and section 6B, titled how the amount due at lease signing or delivery will be paid, line 3, amount paid in cash, is $351.05. The customer wrote us a check dated 6/10/in the amount of $351.05. We strive for excellent customer satisfaction and feel that the customer was not deceived. Sincerely, *** ***General Sales Manager

This matter as been resolved

Initial Business Response /* (1000, 5, 2015/12/16) */
The customer is being given everything that they were promised

In regards to this complaint it is clear that it was a pricing error as you can tell by similar vehicles in the market. Our team always strives to make sure our prices are correct. The price for this Buick Cascada is $27,900.00, however if the customer is still interested in
purchasing a vehicle we would certainly try to work with them.The website has been corrected to reflect the proper price.Thank you,*** ***Pre-owned Manager

Initial Business Response /* (1000, 13, 2015/09/08) */
There is nothing we can do to help this consumerWe keep this paperwork in our file and this is our policy
** ***

Final Consumer Response /* (2000, 11, 2016/01/15) */
Suntrup is issuing me a check for the repairs to my truck and I will be picking it up tomorrow at 2:00pm.

(The consumer indicated he/she DID NOT accept the response from the business.)
the matter was not resolved in any way .

Initial Business Response /* (1000, 5, 2015/09/16) */
If it is not covered under warranty or recall customer will have to pay for the work done