Sunshine Home Improvement, LLC

The customer bought siding, guttering, and windows from Sunshine on 1/1/ Installation of siding and windows took place on 2/13/ We spoke to customer on 2/23/and customer was to give final inspection of the work and put final payment in the mail.---We spoke to customer again on 2/29/12, was again told that the check was in the mail We received final payment check # [redacted] on 3/1/12.We were not contacted again by the customer until March of that a window was leaking On 3/01/we sent our service tech out to re-caulk the window He thought that there might be a problem with the flashing on the siding and asked them to call us back if the re-caulking did not stop the leak The customer called us back in May of and said that the window was leaking again We went out on 5/31/and repaired the flashing on siding, re-caulked the window again and did a water test to make sure it was not leaking.The customer called us again in July complaining of water damages that they wanted us to pay for Our business owner met with them to as the damage and to explain that if the window does not leak during a water test, that the leak might possibly be from the roof The customer won't even consider or allow us to inspect the roofing to confirm or dismiss the possibility We have responded each time the customer has requested(We have never been a "no-show", as was implied)We have serviced our product and stand behind our workmanshipIt is our opinion that if our window was leaking water from point of installation and creating so much water damage, why would you wait four years to notify us We do not feel responsible for their damages

The customer bought siding, guttering, and 12 windows from Sunshine on 1/1/2012.  Installation of siding and windows took place on 2/13/12.  We spoke to customer on 2/23/12 and customer was to give final inspection of the work and put final payment in the mail.---We spoke to customer again...

on 2/29/12, was again told that the check was in the mail.  We received final payment check #[redacted] on 3/1/12.We were not contacted again by the customer until March of 2016 that a window was leaking.  On 3/01/16 we sent our service tech out to re-caulk the window.  He thought that there might be a problem with the flashing on the siding and asked them to call us back if the re-caulking did not stop the leak.  The customer called us back in May of 2016 and said that the window was leaking again.  We went out on 5/31/16 and repaired the flashing on siding, re-caulked the window again and did a water test to make sure it was not leaking.The customer called us again in July 2016 complaining of water damages that they wanted us to pay for.  Our business owner met with them to as the damage and to explain that if the window does not leak during a water test, that the leak might possibly be from the roof.  The customer won't even consider or allow us to  inspect the roofing to confirm or dismiss the possibility.  We have responded each time the customer has requested. (We have never been a "no-show", as was implied). We have serviced our product and stand behind our workmanship. It is our opinion that if our window was leaking water from point of installation and creating so much water damage, why would you wait four years to notify us.  We do not feel responsible for their damages.