Sunshine Contracting Corporation

Review: I entered into contract with Sunshine Contracting in or about June 2013 to build a fence and a deck for my house. The company claimed that all the major work was done and we scheduled a walk-through in August 2013. During the walk-through we noticed numerous issues with the fence and the deck. However acting in good faith I paid Sunshine Contracting in full since they promised to send the crew back to repair the noted problems. The problems included but not limited to: damaged fence panels, exposed sharp nails, twisted fence posts, entire fence is not installed on the property line as stated on contract, the total linear fence length is 6 feet short of the estimate, fence panels are not evenly touching the ground, twisted fence panels, fence doors are not working properly, deck is 10 square feet smaller than on contract, deck with exposing sharp nails, damaged deck floor, etc. I believe the crew came back about two times in the next three months attempting to fix the problems. However they did not fix all noted problems. Hence I requested another walk-through with the service manager in or about April 2014 (3rd time), and he agreed with the unfinished repairs. Then the crew came back again in about two months, but only replaced several damaged fence boards and left some wood boards in my backyard collecting bugs. So this back and forth with the company has been going on for over a year, and now they just stop coming back to complete the repairs. After one year of not being able to resolve the problem with Sunshine Contracting, I decided to file this complaint. Next I will place my review on [redacted] to share my experience since I found this company from [redacted].Desired Settlement: Complete replacing all damaged fence boards, twisted fence posts, and repair the fence doors and any other damaged or unacceptable workmanship service/products. Replace the deck door with a door that is made of the same material as the maintenance-free deck rails. Since the fence is 6 feet short, refund the money as they have refunded me for the smaller deck. I have paid too much (over $20,000) for this project to accept such poor service and product.

Business

Response:

On June 4, 2013 [redacted] signed two contracts with us –

the first for a deck, the second for a fence.

The homeowner attained HOA approval on June 21, 2013. Construction of the deck and fence began

August 6, 2013 and continued until August 13, 2013. At completion, the first walk through was

conducted with the homeowner. At this

time, a credit was issued and agreed to with the Sunshine Contracting

representatives (Scott S[redacted] and Mike R[redacted]) and with [redacted] for the

decking being smaller than contracted for.

A punch list was also created at this time of issues [redacted] wanted

corrected. Many of these issues were

outside of our control and were due to the natural tendency of the wood. Some fence panels had cracks in them, which

were within the normal variance for wood and is called “checking” which occurs

as the treatment that makes wood “pressure treated” dries out, but we agreed to

replace them nonetheless as a service to our customer (we realize our customers

invest a large amount of money into these projects and we want them to be happy

and we have a long history of happy, satisfied customers). In mid-September, interactions begin to

rectify the issues of the deck. At this

point, [redacted] asks to also have us replace the gate on his deck with a

maintenance free material – Scott informs him that the gate is already created

out of PVC, a maintenance free material.

[redacted] was actually upgraded to this gate for free as the contract did

not state to specifically install a PVC gate – our standard gates are pressure

treated. On September 20, Scott

S[redacted], Operations Manager, emails [redacted] to inform him that we have

completed the replacement of boards he wanted as well as the rest of the punch

list items. [redacted] does not respond

until October 8, stating the he requests second walk through. This walk through occurs and on October 22 we

return again, for the second time, to complete more punch list items from [redacted]. On October 24 [redacted] requests a

third walk through for the fence. A date

for a walk through is set for November 9th, 2013. On November 18th, [redacted] even

requests for an estimate to wrap his posts with a maintenance free

material. On the same day, Scott replies

and states that he is in the process of scheduling a fourth walk through. We do not hear from [redacted] again until

April 28, 2014 when he threatens to ruin our reputation and demands everything

be taken care of by the end of May. On

May 29, 2014 our installers were scheduled to finish [redacted]’s final punch

list, but it rains and they are not able to get out there until the 31st. On June 2, 2014 Scott informs [redacted]

stating that we have completed the work.

From June 2, 2014 until October 27, 2014, when this complaint was filed,

we did not hear anything or have any form of communication with [redacted]. It was our impression that all punch list

items were completed by the end of May 2014 and now, 5 months later, he says

they are not. This surprises us – we are

very good about servicing our customers, we have no problem going out and

taking care of issues. We understand

homeowners have paid for a product and service and that they deserve to be

serviced. Why didn’t [redacted] contact us

in the past 5 months? Receiving a Revdex.com

complaint was shocking. As you can see,

we have a stellar reputation and record through the Revdex.com,

which is very important to us, just like having customers is important to

us. We have been in business over 21

years, we strive to provide excellent service and communication with all of our

customers. We have completed 4 walk through’s and our

crews have returned to the site multiple times, each time as requested, to

complete punch list items that are not even covered under our warranty. The natural tendency of wood to crack as the

treatment that makes wood “pressure treated” dries out, is out of our

control. All the cracks were within

normal variances. We replaced the

suggested pieces of lattice and fencing boards [redacted] requested to be

replaced, we adjusted and fixed the fence gates, we replaced nails that he did

not like, we replaced a decking board he was unhappy with, and we credited him

for the deck being smaller than the contract stated. With regards to his complaints about the

fence not being built on the property line, it is stated nowhere in the

contract for that to occur. Our

contracts also state approximate footages, not exact footages. Not many contractors would have gone to the

extent that we have gone to attempt to make [redacted] happy and satisfied. We have gone above and beyond our contractual

obligation.

In an effort to resolve this, we are in the process of

scheduling a fifth and final walk through, even though per our signed contracts with him he no longer within the 1 year labor and workmanship warranty period, with the homeowner again to get a

final list of items to be corrected and we have absolutely no issue servicing

and correcting any legitimate issues. Mind you, this warranty is on labor and workmanship, not the actual pressure treated wood. At this time, we will also measure the fence

to verify the exact footage of what was installed.