Dear [redacted] ***, Thank you for taking the time to provide us with feedbackWe are always looking for opportunities to improve and increase our Guests’ satisfactionWe apologize for the confusion regarding the processing of Season Passes between the Raging Waters’ propertiesAlthough stated at the time of purchase that the Sacramento Premium Passes must be processed in Sacramento, we will continue to look for ways to improve communication to our GuestsWe will gladly refund the online purchase you made for our property in SacramentoIn the future, if you have any concerns regarding the Sacramento location please feel free to contact us directlyYou will receive an email once the transaction is refundedPlease allow until the end of next week for the order to processOnce again, please feel free to contact me directly if you have any additional questions or concernsBest Regards, [redacted] Guest Services Manager [redacted]
Dear [redacted] ***, Thank you for taking the time to provide us with feedbackWe are always looking for opportunities to improve and increase our Guests’ satisfactionWe apologize for the confusion regarding the processing of Season Passes between the Raging Waters’ propertiesAlthough stated at the time of purchase that the Sacramento Premium Passes must be processed in Sacramento, we will continue to look for ways to improve communication to our GuestsWe will gladly refund the online purchase you made for our property in SacramentoIn the future, if you have any concerns regarding the Sacramento location please feel free to contact us directlyYou will receive an email once the transaction is refundedPlease allow until the end of next week for the order to processOnce again, please feel free to contact me directly if you have any additional questions or concernsBest Regards, [redacted] Guest Services Manager [redacted]