Sunset Automotive

Marie Garcia, Customer satisfaction is the one of our most important valuesFor the Revdex.com to suggest that it is not is disconcertingWe have a perfect rating with the Revdex.com because we constantly go above and beyond actions required to ensure that our customers are fully satisfiedWe have reviewed this customers complaint very thoroughlyWe feel that the customers' demands for a free inspection are completely without meritTo offer a free inspection of major internal engine components, without the possibility of the customer having any liability, if the repairs are not completed, are out of line with any Toyota dealership and or reputable independent repair facilities policies The customer was offered reduced pricing for an inspection of a failed component that had nothing to do with the repairs previously completedWe chose to offer the discounted rate to help the customer in a time of need, not create animosity between usUnfortunately for both parties involved the customer has chosen not to have the inspection performed by usWe would like this issue closed without prejudice towards Sunset Automotive Incby the Revdex.comThank you,Jack E [redacted]