SunServe Solar

Dear Mr***,We are very sorry to hear about your unpleasant experience and concerns regarding your solar systemWe understand the SunEdison bankruptcy situation was a confusing and difficult time for many customers.We would like to confirm that our company, SunServe Energy, under the parent company Greenbacker Renewable Energy Company, LLC, did purchase your contract and system around May We sent letters indicating the change to all homeowners around that time, and are disappointed you did not received it.As far as the lack of response from customer support, we use a third party billing company, and are unable to say exactly why they wouldn’t have responded to multiple inquiriesWe’re again sorry that this was your experience, and are happy to clarify our ownership of the project at this point.Given the confusion and experience you’ve endured, we’re happy to work out a payment arrangement that will work best for youPlease contact us directly at ***[redacted] @greenbackercapital.com to help work this out for you.Thank you for your time, we look forward to working with you.Sincerely,SunSurve Energy Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meFrom day one...all I have asked from the company is proof that they were truly the owners of my original contractAs long as they can prove that; I have no issue
Sincerely,
*** ***

Dear Mr. [redacted],We are very sorry to hear about your unpleasant experience and concerns regarding your solar system. We understand the SunEdison bankruptcy situation was a confusing and difficult time for many customers.We would like to confirm that our company, SunServe Energy, under the parent...

company Greenbacker Renewable Energy Company, LLC, did purchase your contract and system around May 2017. We sent letters indicating the change to all homeowners around that time, and are disappointed you did not received it.As far as the lack of response from customer support, we use a third party billing company, and are unable to say exactly why they wouldn’t have responded to multiple inquiries. We’re again sorry that this was your experience, and are happy to clarify our ownership of the project at this point.Given the confusion and experience you’ve endured, we’re happy to work out a payment arrangement that will work best for you. Please contact us directly at [redacted].[redacted]@greenbackercapital.com to help work this out for you.Thank you for your time, we look forward to working with you.Sincerely,SunSurve Energy Customer Care