Sunsational Tan

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] sans-serif;"> This is in response to a complaint Id [redacted] The customer purchased a monthly membership to tan at our Robinson location on 3/8/The customer signed an agreement that was explained to her that outlined our cancellation policy that reads as follows: I authorize Sunsational Tan to automatically charge $plus applicable taxes to my debit/credit account associated with this membership on the first of every month for my Sun Club Membership1) The initiation and/or membership fees are NOT refundable.2) All fees are paid in advance and due on the first of each month.3) All payments/fees will be debited without notice from Sunsational Tan.4) Sunsational Tan reserves the right to assign this authorization without notice.5) Sun Club memberships are not refundable or transferable.6) All cancellations, freeze requests, and downgrades require one full billing cycle to take effect, with a minimum of a 30-day notice.7) Sun Club memberships may be frozen once per year and requires a $monthly maintenance fee This fee will be charged to the account on file on the first of every month8) The $in free upgrades will expire, without notice, in days from the date in which this agreement was made.9) Members-only discounts and/or specials may not be combined with any other offerThis authority is to remain in effect until Sunsational Tan receives a written and signed cancellation notice via certified U.Smail All cancellations must be sent to: Sunsational TanAttn: Cancellations Dept[redacted] The customer came in to cancel the membership and was advised that the letter had to be sent in as per the agreementThe customer has had the membership in the past and has cancelled the agreement as agreed upon but now wanted to cancel in personThe customer did send in the letter and it was cancelled as per the agreement This process is in place to protect customers that cancel so they have written proof and also to protect the business To address the Lipo sessions they were purchased on 7/5/and no issue was discussedThe customer was satisfied as she purchased her membership on 3/8/and has sessions left for the Lipo-- Any questions please contact this email or call meSincerely

***This is in response to a complaint Id [redacted] .The customer purchased a monthly membership to tan at our Robinson location on 3/8/16.The customer signed an agreement that was explained to her that outlined our cancellation policy that reads as follows:I authorize Sunsational Tan to automatically charge $plus applicable taxes to my debit/credit account associated with this membership on the first of every month for my Sun Club Membership.1) The initiation and/or membership fees are NOT refundable.2) All fees are paid in advance and due on the first of each month.3) All payments/fees will be debited without notice from Sunsational Tan.4) Sunsational Tan reserves the right to assign this authorization without notice.5) Sun Club memberships are not refundable or transferable.6) All cancellations, freeze requests, and downgrades require one full billing cycle to take effect, with a minimum of a 30-day notice.7) Sun Club memberships may be frozen once per year and requires a $monthly maintenance fee This fee will be charged to the account on file on the first of every month8) The $in free upgrades will expire, without notice, in days from the date in which this agreement was made.9) Members-only discounts and/or specials may not be combined with any other offer.This authority is to remain in effect until Sunsational Tan receives a written and signed cancellation notice via certified U.Smail All cancellations must be sent to:Sunsational TanAttn: Cancellations Dept[redacted] ***The customer came in to cancel the membership and was advised that the letter had to be sent in as per the agreementThe customer has had the membership in the past and has cancelled the agreement as agreed upon but now wanted to cancel in personThe customer did send in the letter and it was cancelled as per the agreement This process is in place to protect customers that cancel so they have written proof and also to protect the businessTo address the Lipo sessions they were purchased on 7/5/and no issue was discussedThe customer was satisfied as she purchased her membership on 3/8/and has sessions left for the Lipo.--Any questions please contact this email or call me.Sincerely

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe fact that your company does not allow the customer to hand deliver the letter to the location is my problemInstead, your company insists that the customer goes home, writes a letter and then sends it in the mail to the exact location in which they try to hand it inThat makes NO SENSE! Multiple times we tried to cancel service by asking in person and even handing a letter in there but it was refused as you policy is ridiculous and doesn't make sense.
To also address the Lipo service...my wife asked multiple times to speak to the manager about getting a refund as she WAS NOT HAPPYIt's obvious that your company does not care because she cannot get any response about the matterYour response only solidifies my initial thoughts about your business and its all a big scamHope you go out of business.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

They charged my card for tanning That I have not done in their salonOct and in JuneI have been charged a total of six times randomlyOnce for just a dollarWhich I have not received any notification for what that is for.I have not been credited back yet, credit card company is reaching out
to company also and will credit me back in four days for OctoberThe June withdrawal they are trying to get back also. Thank you, *** ***

Employee worked for two weeks and did not show to open up the storeThe store did not open on time due to the employee not showingThe customer had a tanning membership that attached is her signed agreement that stated that to cancel the customer notifies the business in writingCustomer never notified the company and the charges that were made in October were from previous months when the credit card did not processDetail attachedShe did not contact the business until after the charges were processed and still has not notified the store to cancelShe disputed on her credit card and we cancelled her membership when the dispute was received.Our employees do not have access to customers credit cards as allegedThe company follows all employment requirements and uses a major payroll company to handle all payroll and filing requirements.Sincerely Brian H*** Sunsational Tan

[redacted]
sans-serif;">
This is in response to a complaint Id [redacted].
The customer purchased a monthly membership to tan at our Robinson location on 3/8/16.
The customer signed an agreement that was explained to her that outlined our cancellation policy that reads as follows:
I authorize Sunsational Tan to automatically charge $89.99 plus applicable taxes to my debit/credit account associated with this membership on the first of every month for my Sun Club Membership.
1) The initiation and/or membership fees are NOT refundable.2) All fees are paid in advance and due on the first of each month.3) All payments/fees will be debited without notice from Sunsational Tan.4) Sunsational Tan reserves the right to assign this authorization without notice.5) Sun Club memberships are not refundable or transferable.6) All cancellations, freeze requests, and downgrades require one full billing cycle to take effect, with a minimum of a 30-day notice.7) Sun Club memberships may be frozen once per year and requires a $5.00 monthly maintenance fee.  This fee will be charged to the account on file on the first of every month. 8) The $50 in free upgrades will expire, without notice, in 90 days from the date in which this agreement was made.9) Members-only discounts and/or specials may not be combined with any other offer.
This authority is to remain in effect until Sunsational Tan receives a written and signed cancellation notice via certified U.S. mail.  All cancellations must be sent to:
Sunsational TanAttn: Cancellations Dept.[redacted]
The customer came in to cancel the membership and was advised that the letter had to be sent in as per the agreement. The customer has had the membership in the past and has cancelled the agreement as agreed upon but now wanted to cancel in person. The customer did send in the letter and it was cancelled as per the agreement.  This process is in place to protect customers that cancel so they have written proof and also to protect the business.
 To address the Lipo sessions they were purchased on 7/5/15 and no issue was discussed. The customer was satisfied as she purchased her membership on 3/8/16 and has sessions left for the Lipo.
--
Any questions please contact this email or call me.
Sincerely

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,...


[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The fact that your company does not allow the customer to hand deliver the letter to the location is my problem. Instead, your company insists that the customer goes home, writes a letter and then sends it in the mail to the exact location in which they try to hand it in. That makes NO SENSE! Multiple times we tried to cancel service by asking in person and even handing a letter in there but it was refused as you policy is ridiculous and doesn't make sense.  To also address the Lipo service...my wife asked multiple times to speak to the manager about getting a refund as she WAS NOT HAPPY. It's obvious that your company does not care because she cannot get any response about the matter. Your response only solidifies my initial thoughts about your business and its all a big scam. Hope you go out of business.  
Regards,
[redacted]

[redacted]This is in response to a complaint Id [redacted].The customer purchased a monthly membership to tan at our Robinson location on 3/8/16.The customer signed an agreement that was explained to her that outlined our cancellation policy that reads as follows:I authorize Sunsational Tan to...

automatically charge $89.99 plus applicable taxes to my debit/credit account associated with this membership on the first of every month for my Sun Club Membership.1) The initiation and/or membership fees are NOT refundable.2) All fees are paid in advance and due on the first of each month.3) All payments/fees will be debited without notice from Sunsational Tan.4) Sunsational Tan reserves the right to assign this authorization without notice.5) Sun Club memberships are not refundable or transferable.6) All cancellations, freeze requests, and downgrades require one full billing cycle to take effect, with a minimum of a 30-day notice.7) Sun Club memberships may be frozen once per year and requires a $5.00 monthly maintenance fee.  This fee will be charged to the account on file on the first of every month. 8) The $50 in free upgrades will expire, without notice, in 90 days from the date in which this agreement was made.9) Members-only discounts and/or specials may not be combined with any other offer.This authority is to remain in effect until Sunsational Tan receives a written and signed cancellation notice via certified U.S. mail.  All cancellations must be sent to:Sunsational TanAttn: Cancellations Dept.[redacted]
[redacted]The customer came in to cancel the membership and was advised that the letter had to be sent in as per the agreement. The customer has had the membership in the past and has cancelled the agreement as agreed upon but now wanted to cancel in person. The customer did send in the letter and it was cancelled as per the agreement.  This process is in place to protect customers that cancel so they have written proof and also to protect the business. To address the Lipo sessions they were purchased on 7/5/15 and no issue was discussed. The customer was satisfied as she purchased her membership on 3/8/16 and has sessions left for the Lipo.--Any questions please contact this email or call me.Sincerely

Review: I sent a letter in May of 2015 to cancel the membership; they continued to bill my credit card despite sending the letter and no longer using their services. I had to place a block on my credit card and open a dispute case with my credit card company. As of today, they have failed to communicate with the dispute resolution department of my credit card company and are still trying to bill my account.Desired Settlement: I want the merchant to issue credits for the charges they sent to my account; to stop billing my account; AND to reverse any and all contact they may have made with regard to my credit score. I have an impeccable credit rating and I am very proud of my credit score. If this merchant negatively affects my score I will hire an attorney and write an editorial in the newspaper about their business practices.

Review: I went to use a bed with less harmful uv rays that is considered a browning bed I got severely burned I have pictures as well the woman told me with te base I had it was impossible to burn in this bed I emailed the owner and he said he would give me a credit I didn't want a credit clearly something was wrong with the bed the acrylic in the bed also got extremely got which I thought was odd Ive worked in a tanning salon for years and have never experienced burns such as these here are pictures and I have copies of the emails from owner pls give me a place to forward them I also have pictures of the severe burns as well wish for them not to post to I hereby pls contact me to send thank youDesired Settlement: 52.00 for the visit

Review: On 9/3/2014 I found a $59.99 charge on my bank statement. I contacted the tanning salon and they said it was a mistake. They assured me that I would be credited. I have called almost every day asking to speak to the owner or manager, but no one returned my call. When I called on 9/10/14, I spoke to a manager and she assured me that I would be refunded. As of 9/20/14, I have not be refunded. I contacted my bank on 9/20/14 and they filed a dispute and closed my account.Desired Settlement: I want a my $59.99 refunded to me in the form of a check because I had to close my account due to their unethical activities.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: My wife currently pays a monthly membership to this location and now that she no longer needs to use the services of this establishment, she is unable to cancel her membership in person. In fact they require her to go home, write a letter and send it in the mail to the location she is using. They don't even allow the customer to walk in and hand deliver a letter requesting the membership cancelation. So, rather than immediately cancelling a membership, they ask that you send in a letter, which could take several days, and by the time it takes for that location to pass that information to whoever for cancellation the customer most likely is already on their next month of membership.

On top of this my wife has explained that she has been trying to get in contact with the owner about a "Lipo" product that they provided her last July. She has asked for communication and refund of this product and yet no one will respond to her request.Desired Settlement: Refund of the "lipo" product that did not work as advertised.

Refund of last months membership fees

CANCEL THE MEMBERSHIP!!!!

Business

Response:

[redacted]

Review: On 12/17/15 I visited the establishment to put a freeze on my account. Employees communicated to me that they would enter it into the system, and it would take 30 days for the freeze to take effect, thereby reducing my monthly payment from $65 to $5. However, I continued to receive charges, in the full amount of $65, through Mar-16. After receiving the 3rd monthly charge, I returned to the business in the 1st week of March to inquire as to why I was still being charged the full amount. The manager showed me that they entered in my freeze in the 3rd week of January (1 month after I placed the freeze on my account in person at the store), and it was not fully registered into the system until 3/16. She assured me that 3/16 would be the last month in which they charged me full in price. Despite this, I have been charged yet again for 4/16 in the full amount. This establishment has now charged me well over 3 months in excess, and have deliberately and intentionally falsified records such that they can continue charging my account in full. I am not the only person that has experienced this - and can provide contact information for additional victims to this business.Desired Settlement: Keeping in mind that I have made multiple attempts to adjust the status on my account, in addition to receiving verbal and written confirmation of the status update to my account - it is only fair that this business refund me in full for 2016. Furthermore, this has inconvenienced me far too much to have to go through the hassle they insist upon with closing an account. In no world is it reasonable to ask a customer to deliver in writing, through certified mail, with 60 days of processing, request to close an account. With that said, after refunding me of 2016 charges, I also expect the business to go to every effort in closing my account, without causing me any further inconvenience. Thank you very much, and I greatly appreciate your time, consideration, and help with this issue.

Review: Sunsational Tan has an option to where if you would like you can freeze your account for up to 99 months with a fee of $5.00 per month being taken out of your checking account. My wife and I froze our accounts in April of 2014. The agreement we signed stated that as of May 2014 our memberships were frozen and that a total of $10.00 would be taken out. $5.00 for my wifes membership and $5.00 for my membership. May and June a total of $10.00 was taken out of our bank account. When Julys fee came out it was $11.00 total. $5.50 for my membership and $5.50 for my wifes. When I went to the store to ask them why they increased the fee I was told that it had always been $5.50 and that I must of have been one of the lucky ones who was only being charged $5.00. I then stated that I agreed to $5.00 not $5.50 and that I did not give permission to take out more than that and they had in fact bounced my checking account. I was told nothing could be doneDesired Settlement: I would like my money back from the past three months as well as the overdraft fees I had occurred refunded. I also want our memberships cancelled without any additional fees.