Sunrise Express USA Inc.

Thank you for your inquires. According to our record, the only order that match your description is order#[redacted] placed on 11/*/2016, and shipped out on 11/*/2016. And our record shows the item was delivered. The original order was place with the following send-to address :Eastern NY Correctional...

Facility[redacted]
It looks different from the "Poughkeepsie, NY" address you mentioned. Please check with this facility and make sure if your brother was transferred, and did not get the package with him. Our phone number has been changed, and it is listed in our new catalog. Sorry for any inconvenience it caused. Any questions, please feel free to contact us at [redacted], we will respond to your email within 2 business days.Thank you again for your business