Sunrise at Flatirons Reviews (2)
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Sunrise at Flatirons Rating
Address: 400 Summit Blvd, Broomfield, Colorado, United States, 80021-8300
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+1 (303) 466-2488 |
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www.stratfordflatirons.com
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Placed an order for bottles of root concealer on September 5, at Day Nutrition onlineMy credit card was charged $My order was due to be delivered on Friday September I never received my order so I checked the tracking number and it said that the shipment had been voided by the senderNumerous attempts to contact them through email and phone were unsuccessfulI sent them an email today stating I would be contacting the Revdex.com and Attorney general’s office if I did not receive an explanationFunny that after I sent the email times to make sure they got it, they replied rather quickly saying the items were out of stock and I should have received an email stating that and that my credit card was refundedI contacted my credit card company and I have NOT received a refundI filed a dispute for the charges with the credit card company
In response to the concerns raised by [redacted], we offer the following: Our hearts go out to [redacted] and her family as they deal with a difficult situation. It is true that in the State of [redacted] Assisted Living can meet the majority of day to day Senior care needs. This often includes...
end of life care with the help of hospice partners. At Sunrise, we have never claimed that Assisted Living services can encompass every medical need that may arise. We include specific language to that effect in our rental agreements, including the agreement signed by this family. We also fully disclose up front that the one time move in fee is non-refundable, as it is immediately used to toward painting, carpeting and preparing apartments for occupancy. In this particular case, the medical needs of the Resident progressed unexpectedly and we could not in good faith meet her increased needs.This being said, we do understand the frustration caused by this unexpected turn of events and acknowledge that mom’s stay at Sunrise was very limited. In consideration of this we are working with this family to alleviate their concerns and help with the ongoing costs associated with their mother’s increased care needs. Sincerely, [redacted]
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