Sunpro Solar

I am very sorry about the delay, I was out very sick for a whileI'm sorry that you think I was lying about not getting a hold of you, I was just going by service notes and records we haveI understand there was problems with the system, and we repaired thoseThe system is working great now, and saving a lot of money on your electric bill, and I will continue to analyze the system productionI have supplied evidence of the current production and a solution above and beyond what we are required to do by paying the electric bill portion for the system for the time period that it is down which you rejectedI'm not sure what you mean by full refund, the system installation included permits, trechning, panel modification, solar panels, inverters, wiring, conduit, etcPlease let me know what you think a reasonable resolution would beThank you

Attached is the email I recently sent Mrs***, as well as documents I attachedApparently the solar system we installed was not operational for 2-months in (see production attachment, purple is lifetime and yellow is monthly)Mrs*** did not notify us for the first 1-months, and the
notes in our system show attempts to contact Mrs*** with no responseBut when got in contact, we went out there, and repaired a faulty part in the system, and got it working againThere was another small loss of production in October, and we repaired that as wellIt has been producing well since then and a screenshot of the panels show that it has good current productionIt is also on track to produce about 8000kW/yr, the estimated (not guaranteed amount). Production will be increased as well if the panels are kept clean (they were not installed on the roof as we generally recommend, and get dirtier as a groundrack)The manufacture, Sunpower, has the best panels in the industry, and guarantees their productionWe have informed her that she can contact them, but we see that the panels are meeting guaranteed production levels. Mrs***'s 'bills' being the same or higher than before is a whole nother issue and has just as much to do or more with her energy usage as the solar productionI often, for free, help our customers save even more money by analyzing their usage and SCE billing -I would need her SCE login to do this, and would be happy toI normally see better solar effects and recommend switching to TOU-D-A rate with SCEIn a few more months there will be enough data to analyze this and know for certainHer system produced over 5000kW last year ($1,200-$1,500), and I offered a reimburse the 3000kW ($413.84) it was short even though we are not obligated to, and were not contacted for 1-months when the system was not working. We often have customers use more energy than they previously did and think the solar is not working rightThat is why production monitoring helpsThe most extreme example of this is a few years ago, I had a customer call because he received a $10,year end bill from SCEI went there and analyzed the solar production, and it was working great (he was actually saving $400/month instead of $300), but he did owe SCE $10,because his workers set up shop in his backyard because he had solar, consuming 2x what he normally didHe ended up being ok with paying SCE the $10,000, because he had been saving $1000-$2000/month on his company warehouse bill. I do apologize for the system not working properly a couple time (this was small component problems, not the panels/inverters)The system is working like it was supposed to now and we repaired any problems that it hadI'm not sure what Mrs*** meens by refund, this is installed, well working equipmentAnd if someone's bill is still high with solar, that means it would be even much higher without solar, because then even a lot more usage would be in the high penalty tiersI think offering to cover the cost of the electricity during these issues is more than fair, and not required by my company, and await Mr***'s response

I am rejecting this response because:
Dear ***I went to a lot of trouble and inconvenience , because of this system not working, was lied to by your employees ( ***, and others,which is not working for you anymore )telling me the system was working wen it was not! And was even argued with by your employees !Yes I would like a refund as said bevore,and you even said that to me the first time I spoke with you on the phone!! All the appointments you guys came out and tried to fix the system and never did until as you think recently, just all this BS and agruvation ! I paid a lot of money for this system , and I am not confident that it will work in the further , there where to many problems , and I don't have faith in the system , and I don't feel like babysitting this system , so yes I want a refund so I can purchase another system ! But I might consider a Refund of $to settle this! Sincerely *** ***