Sunoco A-Plus

11/19/2015Referring to this complaint, please note the facts as reported by our attendants on duty at that time.Customer paid $ for candies and $worth of gas by cardAttached is a copy of receiptHighlighted caption reads "CARD NOT CHARGED UNTIL SALE COMPLETE ".After beginning to
pump gas, the customer left the nozzle unattended, to go to the restroomAlthough every Dispenser has decals to alert Customers not to leave the pump unattendedOn her return, the nozzle had clicked off.Once the pump shuts off, the credit card is charged for the amount dispensed and the pump will not dispense any more gasThis is exactly what happenedAttached is copy of Final ReceiptShe was charged for gallons at $Amount $at candies totaling $ 11.68.Her phone app, which belongs to her bank, gave her wrong information that we got her moneyBanks hold their customers money and that's where she should complain.Customer wanted more gasShe wanted her money backShe yelledShe cursedHer behavior shocked other customersShe would listen to no reasoning and left only when she was threatened that we would have to call the cops.We are a team, running a chain of Sunoco Gas Station since and have never been through such an experience of bad behavior by a customer.Any questions, feel free to correspond.RegardsHarry P

This business response was received by Revdex.com staff member ** via phone.Mr*** ***/owner said the consumer selected the wrong grade of gas and did not notify the business before dispensing the gas.The owner said the price of the gas was not switched on the consumer, the owner said the
consumer selected a higher grade which resulted in a higher price.The owner said the consumer did not select the Regular Grade/

11/19/2015Referring to this complaint, please note the facts as reported by our attendants on duty at that time.Customer paid $ for candies and $worth of gas by cardAttached is a copy of receiptHighlighted caption reads "CARD NOT CHARGED UNTIL SALE COMPLETE
".After beginning to pump gas, the customer left the nozzle unattended, to go to the restroomAlthough every Dispenser has decals to alert Customers not to leave the pump unattendedOn her return, the nozzle had clicked offOnce the pump shuts off, the credit card is charged for the amount dispensed and the pump will not dispense any more gasThis is exactly what happenedAttached is copy of Final ReceiptShe was charged for gallons at $Amount $at candies totaling $ Her phone app, which belongs to her bank, gave her wrong information that we got her moneyBanks hold their customers money and that's where she should complainCustomer wanted more gasShe wanted her money backShe yelledShe cursedHer behavior shocked other customersShe would listen to no reasoning and left only when she was threatened that we would have to call the copsWe are a team, running a chain of Sunoco Gas Station since and have never been through such an experience of bad behavior by a customerAny questions, feel free to correspondRegardsHarry P

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***