Sunny's Convenience

December 14, 2017Dear *** ***:As *** *** was told multiple times since the first day he telephoned in his "claim" on the accident, in which he states someone hit him...1) *** *** has yet to supply us with the police report showing he is not at fault2)*** *** has not supplied us with the other drivers information, who supposedly hit himNothing further can be done without this informationIt has been explained to *** ***, it is his responsibility to supply this information.Yours Very Truly,Charles ** P*** President

The same women keeps calling usWe cannot and will not release any information to herWhen she does call she is very rude and abusive, in spite of the fact our calls can be recorded as our incoming phone message clearly states.We have yet to be able to speak with the customer.We have all the information we need, IF the customer will phone and ask for Brian in customer servicewe can then verify his identity with some questions.Quite frankly, its starting to sound like a scam or ID theft issueDue to that issue we will not mail any documents until we can verify and speak with the customer. Note to Revdex.com...I will not be responding any further to this customer complaint unless I have confirmation from my office that he has called and spoken to us

December 14, 2017Dear *** ***:As *** *** was told multiple times since the first day he telephoned in his "claim" on the accident, in which he states someone hit him...1) *** *** has yet to supply us with the police report showing he is not at fault2)*** *** has not supplied us with the other drivers information, who supposedly hit himNothing further can be done without this informationIt has been explained to *** ***, it is his responsibility to supply this information.Yours Very Truly,Charles ** P*** President

We are currently in contact with the customer to attempt to resolve this.I will update as it progresses.Tell us why here

The payment came out on 2/4/on a previously authorized account.We were notified on 2/6/that the car is going to be a repossessionIn spite of this, we are currently talking with *** to resolve this

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***Audrey and I called todayI gave Brian premission to talk to her(You can check with him)In a previous response you said that you had my physical fileWhen we called today Brian told Audrey that it wouod have to be pulled from storageI am still requesting a copy of everything included in my file, especially the bill of sale from when the car was sold at "auction".
I am rejecting this response because:
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
I called t tow truck because they made me this car is not even days old yet then I got ahold of the tow company and they said there is no way that the tow truck could of poked holes under the frame there were also ppl here who saw that's there was no hole before it left to go up there how am I responsible for something that is just impossible to do I called because it was leaking antifreeze not oil they tell me I did it there is no way it happened after it got up there

The payment came out on 2/4/on a previously authorized account.We were notified on 2/6/that the car is going to be a repossessionIn spite of this, we are currently talking with *** to resolve this

There is nothing for me to add.The vehicle was damaged in an accidentAccident repair is not covered by our warranty

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
I called t tow truck because they made me this car is not even days old yet then I got ahold of the tow company and they said there is no way that the tow truck could of poked holes under the frame there were also ppl here who saw that's there was no hole before it left to go up there how am I responsible for something that is just impossible to do I called because it was leaking antifreeze not oil they tell me I did it there is no way it happened after it got up there

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***Audrey and I called todayI gave Brian premission to talk to her(You can check with him)In a previous response you said that you had my physical fileWhen we called today Brian told Audrey that it wouod have to be pulled from storageI am still requesting a copy of everything included in my file, especially the bill of sale from when the car was sold at "auction".
I am rejecting this response because:
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I've called millions of times! I have witnesses! This is just crazy! I've talked to numerous people, Dan, Brian, etcI don't know what else I'm supposed to do! If you're gonna just never make a record of me calling, what is the POINT?
Regards,
*** ***

The same women keeps calling usWe cannot and will not release any information to herWhen she does call she is very rude and abusive, in spite of the fact our calls can be recorded as our incoming phone message clearly states.We have yet to be able to speak with the customer.We have all the information we need, IF the customer will phone and ask for Brian in customer servicewe can then verify his identity with some questions.Quite frankly, its starting to sound like a scam or ID theft issueDue to that issue we will not mail any documents until we can verify and speak with the customer. Note to Revdex.com...I will not be responding any further to this customer complaint unless I have confirmation from my office that he has called and spoken to us

We are currently in contact with the customer to attempt to resolve this.I will update as it progresses.Tell us why here

Customer called our office on March 2, to say that her heat is not working- We advised her to bring it in or tow in if necessary. The vehicle was on our lot on March 6th, with a puddle of oil under it . Upon inspection we found the
oil pan was damaged from an impact that caused a large holeAll the oil had dripped out We informed the customer that this is an issue for their insurance ( collision damage) and is not covered by our warrantyIn all likelihood , their insurance would cover this. This is the customers responsibility , not ours. Charles * P***Car-Lotta Credit and Car SalesBlakley, Kingston and Hazle Twp

Based on the complaint, we contacted the customer and agreed to recontract her so that her payments match up more closely to her paycheck periods.This should be accomplished in a few days

There is nothing for me to add.The vehicle was damaged in an accidentAccident repair is not covered by our warranty

This complaint was already replied to, by mail, by me.The customer has been repeatedly told that the claim cannot be completed until we are supplied with...1) copy of the police report for the accident, the customer alleges that someone else hit them and are at fault.2) the customer has failed
to give us the name and information on the person that supposedly hit them.When or if they comply with this request we will continue with the processing of their "accident" claim

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***