Sunny Food Restaurant Incorporated

Hello,First, I, manager at Sunny Food Restaurant, would like to thank you for dining in Sunny RestaurantI did receive a phone call regarding this customer's complaintI want to address five things in this letterI did charge this customer $including $for the dinner and $for tip
However, I did not charge her again for the amount of $After I received her phone call regarding charging her an additional $18.45, I called my credit card company, the *** *** ***, to verify her claim***, a customer service person, told me that I only charged $on her credit card during April 30th to nowI would love to pay her back the money if I did overcharge her $During the phone conversation, I told her to bring back a copy of her credit card statement to prove her claim, but she failed to cooperate with meI want to see evidence of her claim before pay her backI would love to make every customer happy and satisfied with our food and serviceI also hope customers will cooperate and work with me to fix issuesIf she brings back a copy of her credit card statement that shows I overcharged her $18.45, I would like to pay her back and apologize to herLastly, I want to let every customer know that Sunny Restaurant does not keep customer credit card informationFurthermore, the restaurant will never overcharge customers.Thank You, Sunny Restaurant

Hello,First, I, manager at Sunny Food Restaurant, would like to thank you for dining in Sunny Restaurant. I did receive a phone call regarding this customer's complaint. I want to address five things in this letter.1. I did charge this customer $23 including $18.45 for the dinner and $4.55...

for tip. However, I did not charge her again for the amount of $18.45.2. After I received her phone call regarding charging her an additional $18.45, I called my credit card company, the [redacted], to verify her claim. [redacted], a customer service person, told me that I only charged $23 on her credit card during April 30th to now.3. I would love to pay her back the money if I did overcharge her $18.45. During the phone conversation, I told her to bring back a copy of her credit card statement to prove her claim, but she failed to cooperate with me. I want to see evidence of her claim before pay her back.4. I would love to make every customer happy and satisfied with our food and service. I also hope customers will cooperate and work with me to fix issues. If she brings back a copy of her credit card statement that shows I overcharged her $18.45, I would like to pay her back and apologize to her. 5. Lastly, I want to let every customer know that Sunny Restaurant does not keep customer credit card information. Furthermore, the restaurant will never overcharge customers.Thank You, Sunny Restaurant